Software Engineer II

Work Location Type: Hybrid
Req Number 327156
About Grainger
W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit www.grainger.com.
Compensation
The anticipated base pay compensation range for this position is $88,000.00 to $146,600.00.
Rewards and Benefits
With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger's benefits, please click on the link below:
https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire
The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.
The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.
Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.
This position is not eligible for any form of sponsorship now or in the future. Individuals requiring sponsorship (e.g. OPT or H1B visa status) should not apply. Only individuals authorized to work in the United States now and for the foreseeable future will be considered for this position.
Position details:
As a Software Engineer this role is involved in the full systems life cycle from designing, configuring, testing, implementing and supporting application software and systems that are delivered on time and within budget. You will focus on end user support and continuous improvement. You will partner with Architects, Business Analysts and Product Managers to understand the business requirements that drive the analysis and physical design of technical solutions.
Software Engineers may be assigned to either development or support functions.
You will:

• Provide ongoing production support for Salesforce Sales Cloud, Service Cloud, and integrated systems.
• Engage with end users and technical teams to troubleshoot and resolve production defects.
• Assist in post-production support and ensure smooth transition from build to run.
• Facilitate discussions to elicit requirements and issue details from stakeholders, including senior executives.
• Support data loads, job scheduling, and ongoing system maintenance activities.
• Optimize platform performance, governor limit utilization, and transaction efficiency.
• Ensure adherence to Salesforce best practices.
• Troubleshoot and resolve integration failures across distributed systems.
• Support data synchronization, ETL processes, and scheduled jobs.
• Develop comprehensive test strategies for Unit Testing, Integration testing.
• Maintain required code coverage and enforce quality gates.
• Promote changes across multi-tier environments (Dev, QA, UAT, Prod).
• Participate actively in Agile ceremonies (standups, sprint planning, retrospectives).
• Provide analysis, assessment, and documentation to enhance configuration in Salesforce: Page layouts, Workflows, Validation rules, User visibility and security, Custom development (Apex, Visualforce).

Required Qualifications

• Bachelor's or Master's degree in Computer Science (required).
• Experience supporting CRM applications on Salesforce and AWS.
• Strong experience analyzing and documenting complex business processes.
• Proven facilitation skills to gather requirements from diverse personas, including senior executives.
• Demonstrated ability to drive alignment and consensus across multiple stakeholders.
• Experience with:
• Salesforce Sales Cloud and Service Cloud
• Data loads and job scheduling
• Production support models
• Ability to present complex technical information to non-technical audiences.

Preferred Technical Skills

• Salesforce configuration and customization (Flows, Validation Rules, Profiles, Permission Sets)
• Apex and Visualforce development
• Integration patterns between Salesforce and AWS or other enterprise systems
• CI/CD and release management practices

Key Competencies

• Proactive, results-oriented mindset
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• High level of ownership and accountability
• Ability to coach and mentor others
• Superb work ethic with flexibility in a dynamic environment
• Continuous learner who pursues knowledge beyond current assignments

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.
We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.