Spectrum Jobs

Small Business Service Activation Representative

Spectrum

Small Business Service Activation Representative

Posted 39 Minutes Ago

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San Antonio, TX, USA

In-Office

Junior

eCommerce • Information Technology • Internet of Things • Mobile • On-Demand • Retail • Software

The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.

The Role

Coordinates small-business service orders for cable, internet, voice, and mobile products. Processes orders, cancellations, billing corrections, scheduling changes, and non-standard fulfillment issues across multiple internal teams and systems. Communicates with customers and business partners by phone, chat, and email; documents updates, resolves complaints, ensures order accuracy, and contributes to process improvements.

Summary Generated by Built In

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Do you thrive in helping customers navigate solutions and enjoy making a difference in their service experience? As a Service Activation Specialist I at Spectrum, you'll play a pivotal role in guiding small business customers through the order process, collaborating with multiple teams, and ensuring seamless fulfillment. Your dedication directly shapes the satisfaction and loyalty of every Spectrum customer you connect with.
How You'll Make an Impact

Coordinate order entry and fulfillment for cable, internet, voice and mobile services, engaging with customers and business partners via phone, chat and email
Gather and process order activities from the website and inbound calls, addressing cancellations, excessive tasks and order issues
Act as a liaison between various internal teams such as channel partners, sales, telemarketing and operations to ensure accurate order completion
Manage multiple systems and platforms to resolve non-standard order scenarios and accurately communicate updates
Assess, correct and evaluate work orders for operational accuracy and proper billing, preventing duplication and ensuring integrity
Schedule or reschedule customer orders in line with company standards and policies, providing necessary follow-up before installation
Document and share best practices within your team and offer suggestions for continuous improvement

Working Conditions

Office environment
Flexible work schedule may be required

What You'll Bring to Spectrum
Required Qualifications
Education

High School Diploma or equivalent

Experience

2 years of customer service experience

Skills

Ability to read, write, speak and understand English
Ability to prioritize and organize effectively
Ability to use a personal computer and software applications
Ability to work independently in a group environment
Ability to address and resolve customer complaints and issues
Ability to work seated for prolonged periods, taking consecutive calls
Ability to communicate clearly and professionally orally and in writing
Knowledge of general accounting and billing procedures
Knowledge of office procedures and company policies
Knowledge of service troubleshooting
Knowledge of residential product information, packaging, pricing and current offers

Preferred Qualifications
Skills

Ability to maintain confidentiality
Ability to solve problems under pressure
Knowledge of the cable industry products and services

#LI-JC3
CSU110 2026-86402 CSU110 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you'll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.

Skills Required

High School Diploma or equivalent
2 years of customer service experience
Ability to read, write, speak, and understand English
Ability to prioritize and organize effectively
Ability to use a personal computer and software applications
Ability to work independently in a group environment
Ability to address and resolve customer complaints and issues
Ability to work seated for prolonged periods and take consecutive calls
Ability to communicate clearly and professionally orally and in writing
Knowledge of general accounting and billing procedures
Knowledge of office procedures and company policies
Knowledge of service troubleshooting
Knowledge of residential product information, packaging, pricing, and current offers
Ability to maintain confidentiality
Ability to solve problems under pressure
Knowledge of cable industry products and services

What the Team is Saying

Spectrum Compensation & Benefits Highlights

Retirement Support — The retirement program includes a dollar‑for‑dollar 401(k) match up to 6% of pay and an additional 3% company contribution to a Retirement Accumulation Plan for many eligible employees. This structure can make long‑term savings notably valuable.
Healthcare Strength — Multiple national medical options (plus Kaiser in some locations) are available, and certain plans include up to $1,500 in employer‑funded health accounts alongside dental, vision, and 24/7 counseling. These elements indicate broad coverage with meaningful employer support for out‑of‑pocket costs.
Leave & Time Off Breadth — Vacation, sick and personal days, paid holidays, and increasing vacation with tenure are part of the offering. This breadth provides formal time‑off pathways across different needs.

Learn more about Spectrum's Compensation & Benefits →

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The Company

HQ: Stamford, CT

100,000 Employees

Year Founded: 1993

What We Do

At Spectrum, our Product & Technology teams build the platforms and tools that power seamless connectivity and entertainment across Internet, WiFi, Video, Mobile and Voice. Supporting more than 500 million devices, we’re transforming the next era of connected experiences with some of the fastest, most reliable and advanced services in the nation. It’s an unmatched environment for designers, architects, engineers, developers, operators and data scientists to grow their careers, solve complex challenges and collaborate to deliver exceptional customer experiences. Join us to help deliver what’s next.

Why Work With Us

At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.