Spectrum Jobs

Supervisor, Service Activation (Outreach)

Spectrum

Supervisor, Service Activation (Outreach)

Posted 29 Minutes Ago

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San Antonio, TX, USA

In-Office

Senior level

eCommerce • Information Technology • Internet of Things • Mobile • On-Demand • Retail • Software

The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.

The Role

Supervise and develop Service Activation Representatives, provide training, monitor performance, resolve escalated customer issues, support product activation, generate management reports, and coordinate with departments to improve customer service and retain sales.

Summary Generated by Built In

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Ready to lead a team and drive exceptional customer experiences at Spectrum? As a Service Activation Supervisor, you will coach and develop Service Activation Representatives, ensuring objectives are met and exceeded. Your leadership directly supports Spectrum's commitment to delivering high-quality service and sets the standard for operational excellence.
Location
12238 Silicon Drive
San Antonio, Texas 78249
How You'll Make an Impact

Guide and support the Service Activation Team to consistently provide outstanding customer service.
Deliver comprehensive training for both new and existing Service Activation Agents.
Minimize escalated customer complaints and work proactively to retain sales.
Train and evaluate department personnel to meet Spectrum's customer service standards.
Upskill and guide Service Activation agents to activate Spectrum products and services.
Generate management reports and communicate with other departments to resolve customer situations.
Hire, coach, counsel and manage ongoing performance of assigned personnel.

What You'll Bring to Spectrum
Required Qualifications
EDUCATION

College coursework in business or related field or equivalent experience.

EXPERIENCE

5+ years customer service or supervisory experience.
4+ years experience with telephone, video or high-speed data.

SKILLS

Ability to read, write, speak and understand English.
Ability to communicate clearly both orally and in writing.
Ability to prioritize and organize tasks effectively.
Ability to supervise and motivate others.
Ability to use personal computer and software applications.
Ability to work independently as well as in a group environment.
Ability to maintain confidentiality.
Ability to make decisions and solve problems under pressure.
Ability to resolve customer complaints and issues effectively.
Ability to work while seated for extended periods and handle high call volume.

Preferred Qualifications
EXPERIENCE

5+ years supervisory or leadership experience.

SKILLS

Knowledge of residential product information, packaging, pricing and current offers.
Knowledge of cable industry products and services.
Strong knowledge of cable, high-speed internet and telephone services.
Knowledge of general accounting and billing procedures.
Knowledge of office procedures and Spectrum policies.
Knowledge of service troubleshooting.

#LI-FB1
CSU403 2026-84963 CSU403 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you'll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.

Skills Required

College coursework in business or a related field, or equivalent experience
5+ years of customer service or supervisory experience
4+ years of experience with telephone, video, or high-speed data services
Ability to read, write, speak, and understand English
Ability to communicate clearly orally and in writing
Ability to prioritize and organize tasks effectively
Ability to supervise and motivate others
Ability to use a personal computer and software applications
Ability to work independently and in a group environment
Ability to maintain confidentiality
Ability to make decisions and solve problems under pressure
Ability to resolve customer complaints and issues effectively
Ability to work while seated for extended periods and handle high call volume
5+ years of supervisory or leadership experience
Knowledge of residential product information, packaging, pricing, and current offers
Knowledge of cable industry products and services
Strong knowledge of cable, high-speed internet, and telephone services
Knowledge of general accounting and billing procedures
Knowledge of office procedures and company policies
Knowledge of service troubleshooting

What the Team is Saying

Spectrum Compensation & Benefits Highlights

Retirement Support — The retirement program includes a dollar‑for‑dollar 401(k) match up to 6% of pay and an additional 3% company contribution to a Retirement Accumulation Plan for many eligible employees. This structure can make long‑term savings notably valuable.
Healthcare Strength — Multiple national medical options (plus Kaiser in some locations) are available, and certain plans include up to $1,500 in employer‑funded health accounts alongside dental, vision, and 24/7 counseling. These elements indicate broad coverage with meaningful employer support for out‑of‑pocket costs.
Leave & Time Off Breadth — Vacation, sick and personal days, paid holidays, and increasing vacation with tenure are part of the offering. This breadth provides formal time‑off pathways across different needs.

Learn more about Spectrum's Compensation & Benefits →

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The Company

HQ: Stamford, CT

100,000 Employees

Year Founded: 1993

What We Do

At Spectrum, our Product & Technology teams build the platforms and tools that power seamless connectivity and entertainment across Internet, WiFi, Video, Mobile and Voice. Supporting more than 500 million devices, we’re transforming the next era of connected experiences with some of the fastest, most reliable and advanced services in the nation. It’s an unmatched environment for designers, architects, engineers, developers, operators and data scientists to grow their careers, solve complex challenges and collaborate to deliver exceptional customer experiences. Join us to help deliver what’s next.

Why Work With Us

At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.