At Spectrum, data is the key to great customer experiences. Just ask Keith Neubert, VP of digital platforms agency, agency news and sports. His team’s goal is to understand every aspect of a product’s quality and engagement, which means they spend a good portion of their time architecting and planning each product’s instrumentation. “We’re regularly reviewing the results of an experience, an AB test or a quality score and discussing which way to go next,” Neubert said. “It truly is a collaborative process across our team when it comes to data.”
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eCommerce • Information Technology • Internet of Things • Mobile • On-Demand • Retail • Software
Manage a portfolio of B2B technology customers throughout onboarding, adoption, engagement, and renewal readiness. Develop success plans, monitor customer health and adoption, conduct business reviews, coordinate cross-functional resources, resolve risks, support retention and expansion, and communicate business value. The role builds trusted customer relationships while improving customer experience and contributing feedback to Customer Success processes and leadership.
eCommerce • Information Technology • Internet of Things • Mobile • On-Demand • Retail • Software
Sells broadband, video, managed Wi-Fi, and bulk services to multifamily and single-family property clients. Develops sales presentations, negotiates long-term agreements, manages complex sales cycles, drafts proposals and contracts, builds consultative relationships, and exceeds revenue quotas. Requires travel up to 50%, including occasional overnight trips.
eCommerce • Information Technology • Internet of Things • Mobile • On-Demand • Retail • Software
Acquire residential customers through door-to-door outreach, conduct needs analyses, recommend telecommunications products, present sales proposals, complete sales documentation, meet monthly targets, and monitor competitors. The role requires extensive outdoor territory travel, independent work, evening and weekend availability, a valid driver’s license and vehicle, and bilingual English-Spanish communication skills.
