Service Ops Analyst- Japanese & Korean Speaking

Job Description:

Executes operational activities related to quote, price, configuration, deal registration, order management process, invoicing, and contract life-cycle management to ensure that sales orders are successfully completed from quote to delivery and credited appropriately assigned for sales compensation. Produces deal documentation and configures systems to reflect ordering processes. Generates invoices and client billing in accordance with service and product agreements. Records, updates and validates customer and deal information in systems produces reports and analyses of sales processing activities.

Responsibilities:

• Provides high-level support for sales processing activities for multiple business areas or groups.
• Supports services renewal quoting
• Demonstrates mastery across all sales processing areas, including: pricing and creating quotes for the most highly-complex deals
• registering information and producing documentation
• order execution, billing and invoice production
• configuration of order systems according to process standards and with limited customization
• Supervises and performs oversight of all sales processing documentation systems and activities for the organization to ensure completeness and accuracy of data and adherence to compliance standards
• Evaluates order documentation, methods, and reports
• works with stakeholders and leadership to identify areas for process improvement, implement changes, and communicate and drive greater efficiency and accuracy
• Provides guidance to and may directly supervise the work of less-experienced staff members.

Education and Experience Required:

• High school or equivalent secondary education certification required
• Bachelor's degree preferred.
• Typically 6+ years experience

Knowledge and Skills:

• Mastery in Japanese and Korean language, basic English proficiency
• High-level administrative and overall documentation and information management skills
• leading and overseeing the work of teams to perform tasks
• Proficient in multiple word processing, spreadsheet, and presentation software packages
• Expert user of electronic sales documentation, order management, and bid and quote systems and tools, including report building and design, regular and ad hoc reporting and data search
• Expert understanding of basic and advanced order processes, systems configurations and documentation requirements
• able to identify and suggest areas for improvement.
• Strong written and verbal communication skills
• Ability to effectively communicate issues and negotiate resolution with local, group and senior management

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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Job Level:

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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