The Senior Special Projects Coordinator plays a key role in our business by managing issues that become multi-step projects requiring scheduling and coordination of vendors, client coordination and communication, and client acceptable reporting. This role acts as the primary point of contact for a project event, and is responsible for driving reliable, timely project coordination in both planned and unplanned instances. The Senior level is reserved for Special Projects Coordinators with several years of experience and can work more independently and serve as a resource for Special Projects Coordinators.
What You’ll Do:
- Coordinate assigned both planned and unplanned capital construction, maintenance, disaster relief, and environmental health & safety projects by creating and managing scope, and monitoring vendor performance to ensure successful and timely completion
- Maintain detailed knowledge of projects for corporate reporting, and both internal and client communication
- Serve as primary communication to client stakeholders regarding projects telephonically, electronically, and in person to ensure the highest level of client satisfaction
- Build and grow a regional project vendor base to provide project services
- Partner with internal team members to onboard new vendors and monitor vendor scoring
- Partner with operations teams to ensure strong communication and issue resolution
- Prevent and/or resolve escalated vendor and client issues with proactive relationship management to ensure exceptional customer experiences
- Ensure quality control of vendor relationships and processes; investigate complaints and guarantee highest levels of customer service
- Understand client objectives, challenges and needs through clear communication with both the corporate team and regional clients
- Foster a positive team environment
- Ensure confidentiality of internal and external data
- Perform ad-hoc projects and other duties as assigned
- Perform all tasks of the Special Projects Coordinator with less supervision while serving as a role-model and resource to Special Projects Coordinators new to the role
You Should Have:
- Customer Service - Advanced
- Verbal Communication - Advanced
- Written Communication - Proficient
- Teamwork - Advanced
- Relationships - Proficient
- Negotiation - Proficient
- Organizational Awareness - Proficient
- Learning Agility - Advanced
- Analysis - Advanced
- Problem Solving - Advanced
- Process Orientation – Advanced
- Prioritization- Advanced
- Ability to dissect full projects into individual components so as to ensure prioritization and timely completion
- Computer Skills: Intermediate proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook preferred, ONE Project Management Tool, and PMWEB
- Bachelor’s Degree or higher in a relevant area of study or relevant experience
- 2+ years of project coordination/management experience preferably in commercial retail branches of banks or retail stores
- Experience and knowledge of Commercial Construction estimating, means and methods, accounting, project administration, and a thorough understanding of industry practices.
Professional Skills
These are the professional skills we would expect from an individual fully established in this role.
Role Specific Skills
Minimum Qualifications
Skills Required
- Bachelor's degree or equivalent relevant experience
- 2+ years of project coordination/management experience (preferably commercial retail or bank branches)
- Experience and knowledge of commercial construction estimating, means and methods, accounting, and project administration
- Ability to dissect full projects into individual components to ensure prioritization and timely completion
- Intermediate proficiency in Microsoft Word
- Intermediate proficiency in Microsoft Excel
- Intermediate proficiency in Microsoft PowerPoint
- Intermediate proficiency in Microsoft Outlook
- Intermediate proficiency in a project management tool (ONE Project Management Tool, PMWEB)
- Advanced customer service, verbal communication, teamwork, learning agility, analysis, problem solving, process orientation, and prioritization skills
What the Team is Saying
.jpg)
.jpg)
Lessen LLC Compensation & Benefits Highlights
-
Healthcare Strength — Health, dental, and vision insurance are offered alongside FSA/HSA options, life and disability coverage, mental‑health/EAP support, and pet insurance. Coverage is characterized as good quality even if not the cheapest.
-
Retirement Support — A 401(k) with employer match is part of the package. This aligns with a modern total‑rewards mix that also includes bonuses and, for some senior roles, equity.
-
Leave & Time Off Breadth — Paid parental leave, flexible/unlimited PTO (varies by role), and paid volunteer time are included. Remote/hybrid work options further expand flexibility.
Lessen LLC Insights
What We Do
Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. To learn more, visit Lessen.com.
Why Work With Us
We make caring for and improving properties simpler, faster, better. Powered by tech and perfected by people, we deliver best-in-class, transformational solutions to deliver assets to market faster, keep businesses up and running, and improve customer and resident experiences. We're property services, simplified.
Gallery
Lessen LLC Teams
Lessen LLC Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
At Lessen, managers decide how teams work best—office, home, or hybrid. We value flexibility, connection, and outcomes, investing in tools that keep everyone aligned and focused on delivering great results together.
