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Team Overview
The Reliability Engineering team ensures the stability, availability, and performance of Buró de Crédito’s mission-critical platforms and services. Through observability, automation, and incident management practices, the team drives operational excellence and continuous improvement. Working closely with Infrastructure, Development, Database, and Security teams, they help maintain resilient systems that support critical business operations. This job is assigned as On-Site Essential and requires in- person work at an assigned TU office location as a condition of employment.Role Overview And Core Responsibilities
Ensure the reliability, stability, and availability of mission-critical services through Site Reliability Engineering (SRE) best practices.
Operate and continuously improve the organization's observability platform, including metrics, logs, traces, and alerting capabilities.
Monitor critical systems proactively and respond to operational incidents to minimize service disruption and business impact.
Lead major incident response activities, coordinating recovery efforts and stakeholder communication during service outages.
Conduct root cause analysis (RCA) and facilitate blameless post-mortems to identify systemic improvements and prevent recurrence.
Define, monitor, and improve Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets.
Automate operational processes and reduce manual effort (toil) through scripting, infrastructure automation, and platform engineering practices.
Support and troubleshoot distributed environments including Apache Cassandra, Kafka, Kubernetes, relational databases, and NoSQL platforms.
Collaborate with development and infrastructure teams to improve deployment reliability, operational readiness, and platform performance.
Drive continuous improvement initiatives focused on monitoring, availability, scalability, resilience, and operational efficiency.
Required Knowledge And Experiences
Bachelor's degree in Computer Science, Systems Engineering, Telecommunications Engineering, or a related technical discipline, providing the foundation required to manage complex distributed environments.
Proven experience in Site Reliability Engineering (SRE), Production Operations, Platform Engineering, Infrastructure Engineering, or Reliability-focused roles.
Strong knowledge of distributed systems, observability practices, incident management, and troubleshooting methodologies for mission-critical environments.
Experience managing major incidents, root cause analysis processes, service restoration activities, and operational excellence initiatives.
Understanding of reliability frameworks including SLOs, SLIs, error budgets, continuous improvement, and service management best practices.
#LI-SG4
TransUnion Overview:
At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.
Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.
TransUnion Job Title
Consultant, IT Support
Skills Required
- Bachelor's degree in Computer Science, Systems Engineering, Telecommunications Engineering, or related technical discipline
- Proven experience in Site Reliability Engineering, Production Operations, Platform Engineering, Infrastructure Engineering, or reliability-focused roles
- Strong knowledge of distributed systems, observability practices, incident management, and troubleshooting methodologies
- Experience managing major incidents, conducting root cause analysis (RCA), and service restoration activities
- Understanding of reliability frameworks including SLIs, SLOs, error budgets, and service management best practices
- Experience supporting and troubleshooting Apache Cassandra
- Experience supporting and troubleshooting Kafka
- Experience supporting and troubleshooting Kubernetes
- Experience with relational databases and NoSQL platforms
- Experience automating operational processes using scripting and infrastructure automation to reduce toil
- Ability to work on-site at an assigned TransUnion office (On-Site Essential)
What the Team is Saying
TransUnion Compensation & Benefits Highlights
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Healthcare Strength — Healthcare is described as comprehensive with day-one medical, dental and vision coverage, plus HSA/FSA options and expanded mental-health support via Spring Health. Feedback suggests coverage depth and immediate eligibility are notable strengths.
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Parental & Family Support — Family support includes paid parental leave with a gradual return, adoption and caregiver assistance, and backup care through a Care@Work membership. External recognition highlights inclusive offerings such as fertility support and bereavement provisions.
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Leave & Time Off Breadth — Time-off programs feature flexible time off, paid holidays, two global wellness days, and paid volunteer time. Feedback suggests these leave elements contribute meaningfully to work-life balance.
TransUnion Insights
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace. We do this by having an accurate and comprehensive picture of each person. This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world. Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve. We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
