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Our mission is to make the world a safer, more secure and sustainable place.
The Role
Conduct usability testing, field and user research, and interviews for medical devices. Analyze qualitative and quantitative data, produce usability reports and presentations, develop HF documentation, support project management, mentor junior staff, and keep current with medical device regulations and standards.
Summary Generated by Built In
JOB DESCRIPTION
Emergo by UL's HFR&D team is an industry leader in providing user research, user interface design, usability testing and other human factors consulting services to its clients. Many of the world's leading medical device and pharmaceutical manufacturers rely upon our services to produce safe and satisfying products and meet global regulators' expectations to enable product launch. Our work involves the research, design, and evaluation of the user interfaces of medical devices, pharmaceutical devices, diagnostics and laboratory instruments. Our research and design portfolio include products and systems such as robotic-assisted surgery systems, imaging devices, autoinjectors, inhalers, ventilators, mobile medical apps, laboratory instruments and in vitro diagnostic devices. As a member of the team, a Senior Human Factors Specialist:
RESPONSIBILITIES
QUALIFICATIONS
ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
Emergo by UL's HFR&D team is an industry leader in providing user research, user interface design, usability testing and other human factors consulting services to its clients. Many of the world's leading medical device and pharmaceutical manufacturers rely upon our services to produce safe and satisfying products and meet global regulators' expectations to enable product launch. Our work involves the research, design, and evaluation of the user interfaces of medical devices, pharmaceutical devices, diagnostics and laboratory instruments. Our research and design portfolio include products and systems such as robotic-assisted surgery systems, imaging devices, autoinjectors, inhalers, ventilators, mobile medical apps, laboratory instruments and in vitro diagnostic devices. As a member of the team, a Senior Human Factors Specialist:
RESPONSIBILITIES
- Conducts usability testing, field research, individual interviews, and group interviews.
- Reviews deliverables and ensures that they meet quality standards.
- Analyzes quantitative and qualitative data to evaluate client user interface designs.
- Delivers test results, conclusions, and opportunities for improvement to clients via presentations and written deliverables.
- Develops and reviews documentation, including but not limited to usability test plans and reports, risk analyses, user profiles, task analyses, and Human Factors Engineering reports.
- Provides project and client management support, including proposal generation, schedule adherence, and project-related decisions.
- Mentors and supports junior colleagues.
- Researches and maintains current knowledge of medical industry regulations and standards.
- Reads and follows the UL Solutions Code of Conduct, and follow all physical and digital security practices.
- Performs other duties as directed.
QUALIFICATIONS
- University Degree (Equivalent to Bachelor's degree) in Human Factors Engineering or a related discipline plus generally 2-4 years of related experience.
- Advanced degree in Human Factors Engineering preferred.
- Ability to communicate and present effectively.
- Ability to prioritize and multi-task in a fast-paced, collaborative work environment.
- Ability to travel approximately 20% to support research and usability testing, including internationally to the United States.
ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
Skills Required
- Bachelor's degree in Human Factors Engineering or related discipline
- 2-4 years of related human factors/usability experience
- Advanced degree in Human Factors Engineering
- Effective communication and presentation skills
- Ability to prioritize and multi-task in a fast-paced, collaborative environment
- Ability to travel approximately 20%, including internationally to the United States
- Knowledge of medical industry regulations and standards
What the Team is Saying
Jacqueline
Senior Software Sales Executive
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Software Product Manager
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Shubhankar
Sr. Data Scientist
Anthony
IT Technical Specialist
Emily
Software Solution Architect
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Ebony
Project Manager
Michael
Senior Director IT, Business Enablement
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UL Solutions Compensation & Benefits Highlights
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Strong & Reliable Incentives — Incentive pay is positioned as broad-based, with UL stating all employees are eligible for an annual performance bonus across regions. This universal design creates a consistent incentive foundation regardless of role or country.
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Retirement Support — Retirement offerings are described as strong, featuring a 401(k) with matching up to a total 5% and an additional 4% company retirement contribution after the first year in U.S. materials. Employees also reference access to an employee stock purchase plan in the U.S. and many major operating regions.
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Healthcare Strength — Health coverage breadth includes medical, dental, and vision with U.S. plans noting the company pays over 75% of medical premiums and offers PPO and HDHP options. Supportive programs like FSAs/HSAs, disability, life insurance, EAP, and mental‑health resources are frequently cited.
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The Company
What We Do
A global leader in applied safety science, UL Solutions transforms safety, security and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
Why Work With Us
Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence.
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UL Solutions Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Depending on the role we offer hybrid or remote opportunities.
Typical time on-site:
Flexible
