About RapDev:
RapDev builds the operational backbone for autonomous IT. More than 1,000 enterprises run ServiceNow and Datadog better because of us — trusted data, connected workflows, and AI that resolves incidents instead of just reporting them.
On the ServiceNow side of our business, we specialize in modern ITOM, ITAM, AI, SPM, and DevOps implementations designed to help organizations engineer their ServiceNow into a powerful AI-driven platform. And on the Datadog side of our business, our experienced team of SREs and DevOps engineers drive better observability, availability, and deployment velocity for organizations looking to drive measurable business impact through their Datadog environment.
About RapDev
We specialize in modern ITOM & DevOps ServiceNow delivery, and implementations & integrations of Datadog across a wide variety of customer environments, from on-prem to the cloud. Our experienced team of SREs and DevOps engineers powerfully bring together these two ecosystems to drive better observability, availability, and deployment velocity across customer organizations. Our engineers gain immense exposure across a wide variety of customer landscapes with constantly changing setups project-to-project.
About the Job
An ideal candidate for this role has operated in one or more roles at a large scale environment as well as a wide exposure to a number of relevant cloud technologies including AWS, Azure and GCP. They should have experience in multiple programming languages with a deep understanding of at least one. Consulting experience and leadership/mentorship experience is also very important, as both the customer and our team will look to you for best practices. A successful candidate will have the ability to think on their feet and respond to customer questions on the fly. Additionally, you’ve used a few different sets of monitoring software and understand how to utilize them in the context of SRE and DevOps principles. You stay relevant and aren’t stuck in old ways; we need to be able to adapt to a customer whether they are using COBOL or the bleeding edge version of something completely new.
What you'll do:Understand a customer’s core problem, identify tradeoffs and propose solutions
Communicate complex technical issues to audiences of various technical knowledge
Troubleshoot complicated systems with little-to-no context
Debug code, read source-code, google how to fix issues off the cuff
Teach the team advanced principles, new technologies, techniques etc.
Be a key point of escalation for others on technical issues
Create repeatable patterns using configuration management and documentation
Maintain a strong desire to be actively involved with the rest of the team and ensure the success of multiple projects
You can work comfortably in a variety of operating systems
Time management and context switching skills
Ability and desire to learn on-the-fly and teach people at the same time
Experience in cloud platforms with a deep knowledge of at least one
Variety of programming experience with deep knowledge in at least one language
Understanding of modern technologies like Kubernetes, services meshes, cloud networking and serverless/PaaS/SaaS technologies
Previous consulting or mentoring/leadership experience
Broad experience in monitoring tools
Understand how to manage infrastructure and configuration in a coded steady state (IAC)
Datadog experience
Kubernetes experience
API design
Public speaking skills and confidence, ability to identify new opportunities, persuade and steer customers to follow best practices
Experience with auxiliary technologies such as IP address management and inventory
Expertise in a specific area, like relational or non-relational databases, caching, distributed data systems, etc. Something you could talk to or teach in-depth
Experience using common infrastructure configuration management tools (Ansible, Chef, Puppet, SSM, etc)
Benefits
100% Employee Healthcare Coverage (Medical, Dental & Vision)
Retirement Plan (5% 401k Match, IRA)
Unlimited Paid Time Off (4-week minimum) (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Hybrid Work Opportunities
Fitness & Commuter Subsidies available
Equity
Relocation Assistance
SL & LT Disability
Visa Sponsorship
RapDev is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.
Skills Required
- Experience operating in large-scale environments
- Experience with cloud platforms, with deep knowledge of at least one platform
- Experience with multiple programming languages, with deep knowledge of at least one
- Understanding of Kubernetes, service meshes, cloud networking, and serverless, PaaS, or SaaS technologies
- Previous consulting or mentoring and leadership experience
- Broad experience with monitoring tools
- Experience managing infrastructure and configuration through Infrastructure as Code
- Ability to work comfortably across a variety of operating systems
- Strong time management and context-switching skills
- Ability and desire to learn quickly and teach others
- Datadog experience
- Kubernetes experience
- API design experience
- Public speaking skills and ability to identify, persuade, and steer customers toward best practices
- Experience with IP address management and inventory technologies
- Expertise in relational or non-relational databases, caching, or distributed data systems
- Experience with infrastructure configuration management tools such as Ansible, Chef, Puppet, or SSM
What the Team is Saying
What We Do
We help customers of all sizes transform into true DevOps organizations. We've taken several customers from deploying applications once a month to hundreds of times a day. We're a team of experienced ServiceNow Wizards and passionate SRE's contributing to the open-source community, who have built multiple enterprise-scale CI/CD pipelines and integrations to help your organization build velocity in your release cycle. We specialize in helping organizations go through a full transformation of their Development and engineering teams, allowing them to integrate their operations with their development teams. We have taken customers on journeys ranging from Tool integrations to Culture and Organizational changes.
Why Work With Us
We believe in customer-centric relationships built on transparency, flexibility, and innovative problem-solving. We like to work on cool tech and solve interesting problems. We’re fast paced, but not at the expense of quality work. And we’re competitive – but only at our weekly poker game nights.
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RapDev Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
