Security Customer Experience Lead (f/m/d) Germany

Job Description:

The Customer Experience Lead oversees and manages the entire Services Quote to Cash process, as part of HPE Operations, from quote to invoicing, mainly for Germany secure or government orders, ensuring accurate and timely delivery to Sales and partners. They manage requests from Sales, Partners, and Customers, analyzing these requests to ensure compliance with HPE processes and policies, and guiding stakeholders through our quote to cash process. For custom and complex deals, they might interact directly with customers and manage the entire contract lifecycle from quoting to invoicing.

Customer Experience Leads are advanced storytellers, able to maintain a strong relationship while advocating for Automation & AI, using automation tools and systems to streamline the creation and modification of service quotes and contracts, ensuring 100% quality within the specified turnaround time for our stakeholders.

Role and Responsibilities:

• Supports Germany security or government orders.
• Manages the end-to-end (E2E) Services Quote to Cash processes for HPE Services
• Oversees non-standard accounts with High Complexity
• Takes ownership of the entire contract lifecycle (quotes, bookings, renewals, changes, true-ups, escalations, invoicing, etc.).
• Validates sales, partner, and customer requests to ensure all prerequisites are met.
• Ensures requests comply with HPE policies & standards/ Process Compliance
• Serves as the primary contact for sales, partners, and customers, addressing all requirements.
• Collaborates with country teams, sales representatives, and other stakeholders to meet expectations and make decisions that meet customer needs.
• Advocates for automation by utilizing automation tools and systems.
• Monitors and manages Service Level Agreements (SLAs) for respective accounts.
• Conducts quality checks.
• Prepares upcoming renewals for accounts, ensuring readiness for Sales within legal periods, and follows through with the renewals team.
• Assists with renewal forecasting and planning.
• Participates in global or regional programs to deploy new processes, tools, or systems as an account lead.
• Monitors and maintains all operational reports to ensure the prevention of any revenue leakage.

If you are…

• Good at partnering, innovating, and making things happen? Good start, you are aligned to our core values!

If you have these Skills, Expertise, Attitude and Education…

• Typically, 2+ years of Operational experience
• University Degree or higher based on country rules
• Supply Chain, Oder to Cash, Contract Life Cycle Management or related
• Advanced knowledge and understanding of HPE/Industry portfolio and processes
• Customer experience management
• Process optimization and automation proficiency
• AI literacy
• Advance storyteller
• Analytical thinking
• Time management
• Management of change
• Negotiation
• Complex problem solving
• Decision making
• Accountable & Influential leadership
• Can Do Attitude
• Languages on business level:
  • English
  • German
• Tool Proficiency
  • Microsoft 365 is a must
  • SAP is preferable
• Ü2 security clearance to be able to work with these customers, the screening will be conducted, after hiring, by the Security Officer (SiBe) HPE Germany

Join us an make your mark!

We offer:

• Competitive salary and extensive benefits package (pension scheme, insurances, bike and car leasing, and other fringe benefits)
• Work-life balance (flexible working time and hybrid workplace model, 30 vacation days, four HPE Wellness-Fridays, up to six months paid parental leave)
• Support for education, training, and career development
• Diverse and dynamic work environment

Part-time work or job-sharing is also applicable to this position.

HPE is:

• Ranked in the Top 3 in the Women's Career Index Germany in 2025 for the twelfth time (FKi Hall of Fame member)
• Named Gold Champion in Pride Index Germany in 2023
• Ranked 9th on Fortune’s 2023 list of Best Workplaces in Technology
• Ranked 5th on Newsweek’s list of America’s Most Responsible Companies 2024
• Named a Best Place to Work for Disability Inclusion for the eighth year in row
• Recognized as one of the Best Companies for Multicultural Women by Seramount in 2023

Want to know more about it? Then let’s stay connected!

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Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

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Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.