Who We Are – MassMutual India
Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
Together, we’re stronger.
Job Description
Job Title
SailPoint Support Engineer
Role Overview
- Support and operate SailPoint IdentityNow (IDN) platform in a production environment
- Responsible for BAU operations, access management, lifecycle processes, and incident handling
- Ensure platform stability, compliance, and seamless identity governance operations
Key Responsibilities
IGA Operations & Support
- Provide L2/L3 support for SailPoint IdentityNow platform
- Handle IAM tickets, access requests, and incidents within SLA
- Monitor aggregation jobs, provisioning tasks, and identity processing
- Perform daily system checks and health validation
Identity Lifecycle Management (JML)
- Execute Joiner, Mover, Leaver (JML) activities
- Ensure timely provisioning and de‑provisioning of access
- Validate identity data from source systems
- Troubleshoot lifecycle failures and data issues
Access Request & Provisioning
- Process access requests via IdentityNow workflows
- Validate approvals and ensure least‑privilege access compliance
- Support provisioning using:
- SCIM / REST APIs
- Web Services / JDBC connectors
- Troubleshoot provisioning failures and access discrepancies
Application Onboarding (Operational Support)
- Support application onboarding into IdentityNow
- Validate:
- Account aggregation
- Entitlements
- Access profiles
- Assist in:
- Correlation and mapping
- Testing and UAT validation
- Coordinate with application owners and onboarding teams
Incident Management & Troubleshooting
- Investigate and resolve:
- Aggregation failures
- Provisioning errors
- Identity sync issues
- Perform root cause analysis (RCA)
- Escalate issues to engineering/vendor teams
Access Reviews & Certifications
- Support access certification campaigns
- Track completion and follow up with stakeholders
- Support remediation and closure activities
- Ensure compliance with access governance policies
Audit & Compliance Support
- Provide audit evidence and reports
- Support audit observations and remediation
- Ensure adherence to IAM policies and standards
Documentation & Process Improvement
- Maintain SOPs, runbooks, and onboarding documentation
- Document issues, fixes, and workflows
- Identify opportunities for automation and process improvement
Required Qualifications
Experience
- 4–6 years of IAM experience with SailPoint IdentityNow (mandatory)
- Experience working in IAM operations / support environment
Technical Skills
- Hands-on experience in:
- SailPoint IdentityNow (IDN)
- Identity lifecycle (JML) processes
- Strong understanding of:
- Aggregation, correlation, provisioning workflows
- Access profiles, roles, and entitlements
- Experience with:
- SCIM / API-based integrations
- Familiarity with:
- Active Directory / Azure AD / Okta (good to have)
- Basic scripting (PowerShell / API scripting) is a plus
Soft Skills
- Strong troubleshooting and analytical skills
- Good stakeholder communication (business & application teams)
- Ability to handle BAU + incidents + onboarding simultaneously
- Detail-oriented with SLA-driven approach
Why Join Us?
We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India's Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.
Does this sound like a great fit? Apply today!
Skills Required
- 4-6 years of IAM experience with SailPoint IdentityNow (mandatory)
- Experience working in IAM operations / support environment
- Hands-on experience with SailPoint IdentityNow (IDN)
- Experience with identity lifecycle (Joiner Mover Leaver) processes
- Strong understanding of aggregation, correlation, and provisioning workflows
- Knowledge of access profiles, roles, and entitlements
- Experience with SCIM / API-based integrations, REST APIs, Web Services, JDBC connectors
- Ability to provide L2/L3 support, handle IAM tickets and incidents within SLA
- Familiarity with Active Directory, Azure AD, or Okta
- Basic scripting (PowerShell / API scripting)
- Strong troubleshooting, analytical skills, stakeholder communication, SLA-driven and detail-oriented
What the Team is Saying
What We Do
With our world class Global Capability Centre (GCC) in the heart of Hyderabad, we at MassMutual are extending a nearly 170-year legacy of securing futures and protecting loved ones to Telangana, India in 2020. The Hyderabad GCC has been established to explore the global talent pool with an in-house team of experts in full-stack Development & Support, DevOps, Quality Assurance, Security & Cloud Engineering, Data Science and several other areas such as insurance, business, security, and operations. Living Mutual has always been at the core of MassMutual’s purpose. Since 1851, MassMutual’s mutual way of life has been reflected in its various initiatives, be it Social Responsibility, Corporate Governance, or Diversity & Inclusion. With the opening of our Hyderabad facility, you’ll not only get to work in our innovative, state-of-the-art Global Capability Centre, you’ll also be supported by colleagues in our global MassMutual community. Spread across 73000+ square feet facility on the 7th floor of BSR IT SEZ, the Global Capability Center in Hyderabad can house more than 600 employees. Located at the heart of Financial District, the facility boasts of work class infrastructure and amenities, enabled by state-of-the-art technology and security systems. In-house gymnasium / aerobics center, yoga room, indoor games room, mothers’ / wellness room, 200+ seater cafeteria, high-rise & lounge seating are some of the amenities available for the employees. The SEZ facility will also provide common creche and eat-out restaurants in the building premises, once operational. Join us now to collaborate with teams across the world on projects and initiatives that will contribute to the growth of MassMutual as a global financial services leader.
Why Work With Us
MassMutual is leading the financial services industry in digital enablement, and the new MassMutual India Global Capability Center is a result of this effort. We are here to empower careers and help people secure their futures through innovation and technology.
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