Who We Are – MassMutual India
Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
Together, we’re stronger.
Job Description
Role Overview
We are looking for an experienced Active Directory & Entra Infrastructure Support Engineer to support and operate our on‑premises and cloud-based Active Directory environments, including Azure Entra ID and associated identity infrastructure.
This role is heavily operational in nature, focused on BAU support, production stability, incident remediation, upgrades, and platform hygiene, while partnering with security, application, and infrastructure teams.
The engineer will play a key role in ensuring availability, security, and performance of identity services across the enterprise.
Key Responsibilities
Active Directory & Entra Operations
- Provide L2/L3 operational support for multiple on‑premises and cloud-based Active Directory environments
- Support and manage Azure Entra ID tenants, hybrid identity setups, and supporting components
- Perform daily operations including user, group, service account, and computer object management
- Implement and manage Delegation Models, Group Policies, and role-based access controls to meet business requirements
- Support directory integrations with enterprise and third‑party applications
Infrastructure Maintenance & Platform Health
- Own technology currency and upgrades for:
- AD Domain Controllers
- Entra / Azure AD components
- Supporting identity infrastructure
- Perform patching, configuration changes, and infrastructure clean‑up
- Monitor directory health, replication, authentication flows, and system logs
- Conduct regular reviews and audits to ensure stability, compliance, and security posture
- Participate in Disaster Recovery drills, including AD and identity infrastructure restoration
Incident Management & Troubleshooting
- Act as a primary responder for identity‑related production incidents
- Troubleshoot and resolve issues impacting:
- Authentication
- Authorization
- Directory replication
- Application integrations
- Work closely with application teams, vendors, and platform teams to drive incident resolution
- Support root cause analysis (RCA) and corrective action implementation
- Participate in on‑call rotation, including evenings and weekends, as per operational requirements
Documentation & Process Support
- Create and maintain operational runbooks, SOPs, and troubleshooting guides
- Document standard changes, fixes, and known issues
- Support audit requests and internal reviews related to identity platforms
- Continuously improve operational processes and stability
Required Qualifications
Education & Experience
- Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or equivalent experience
- 5+ years of hands‑on experience supporting:
- Microsoft Active Directory
- Azure / Entra ID
- Microsoft server infrastructure
- Experience working in enterprise IAM or infrastructure operations teams
- Microsoft certifications (Active Directory, Azure, Identity) are a strong plus
Technical Skills
- Strong hands‑on knowledge of:
- Active Directory architecture, design, and operations
- Azure Entra ID & hybrid identity concepts
- Domain Controllers, trust relationships, DNS, replication
- Experience with:
- SSO and MFA integrations
- IAM concepts and access governance
- PowerShell scripting for automation and support
- Familiarity with:
- Cloud platforms (Azure primarily; AWS exposure is a plus)
- Security standards (NIST, ISO 27001, PCI‑DSS)
- Strong troubleshooting skills using Microsoft diagnostic tools
Why Join Us?
We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India's Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.
Does this sound like a great fit? Apply today!
Skills Required
- Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or equivalent experience
- 5+ years hands-on experience supporting Microsoft Active Directory, Azure/Entra ID, and Microsoft server infrastructure
- Experience working in enterprise IAM or infrastructure operations teams
- Strong knowledge of Active Directory architecture, design, operations, domain controllers, trust relationships, DNS, and replication
- Hands-on experience with Azure Entra ID, hybrid identity configurations, and Entra/Azure AD tenant management
- Experience with SSO and MFA integrations and IAM concepts/access governance
- PowerShell scripting for automation and operational support
- Ability to act as primary responder for identity incidents and participate in on-call rotation
- Maintain operational runbooks, SOPs, documentation, and support audit requests
- Familiarity with cloud platforms (Azure primary) and Microsoft diagnostic/troubleshooting tools
- Familiarity with security standards (NIST, ISO 27001, PCI-DSS)
- AWS exposure
- Microsoft certifications (Active Directory, Azure, Identity)
What the Team is Saying
What We Do
With our world class Global Capability Centre (GCC) in the heart of Hyderabad, we at MassMutual are extending a nearly 170-year legacy of securing futures and protecting loved ones to Telangana, India in 2020. The Hyderabad GCC has been established to explore the global talent pool with an in-house team of experts in full-stack Development & Support, DevOps, Quality Assurance, Security & Cloud Engineering, Data Science and several other areas such as insurance, business, security, and operations. Living Mutual has always been at the core of MassMutual’s purpose. Since 1851, MassMutual’s mutual way of life has been reflected in its various initiatives, be it Social Responsibility, Corporate Governance, or Diversity & Inclusion. With the opening of our Hyderabad facility, you’ll not only get to work in our innovative, state-of-the-art Global Capability Centre, you’ll also be supported by colleagues in our global MassMutual community. Spread across 73000+ square feet facility on the 7th floor of BSR IT SEZ, the Global Capability Center in Hyderabad can house more than 600 employees. Located at the heart of Financial District, the facility boasts of work class infrastructure and amenities, enabled by state-of-the-art technology and security systems. In-house gymnasium / aerobics center, yoga room, indoor games room, mothers’ / wellness room, 200+ seater cafeteria, high-rise & lounge seating are some of the amenities available for the employees. The SEZ facility will also provide common creche and eat-out restaurants in the building premises, once operational. Join us now to collaborate with teams across the world on projects and initiatives that will contribute to the growth of MassMutual as a global financial services leader.
Why Work With Us
MassMutual is leading the financial services industry in digital enablement, and the new MassMutual India Global Capability Center is a result of this effort. We are here to empower careers and help people secure their futures through innovation and technology.
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