Who We Are – MassMutual India
Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
Together, we’re stronger.
Job Description
Job Description – PAM Operations Engineer
Role Summary
We are looking for a CyberArk Operations Engineer with 3–6 years of experience in CyberArk or other Privileged Access Management (PAM) tools. The role involves managing privileged/admin accounts, service accounts, safes, platforms, and Active Directory integrations within CyberArk/PAM environments. The candidate will work closely with infrastructure, security, and application teams to ensure secure privileged access management and smooth day-to-day operations.
Experience Required
3–6 years of hands-on experience in CyberArk or any other PAM tool administration, operations, or support.
Key Responsibilities
- Onboard and manage privileged/admin accounts and service accounts in CyberArk or other PAM tools.
- Configure, modify, and maintain safes/vaults and access permissions.
- Add, remove, and manage Active Directory groups and user access associated with safes.
- Perform password management activities including:
- Password reconciliation
- Password changes/resets in PAM tools
- Resetting passwords in Active Directory
- Troubleshoot CPM/password management and reconciliation issues.
- Work with PAM platforms and ensure correct platform assignment/configuration for accounts.
- Manage user access requests and privilege modifications as per approval workflows.
- Monitor PAM operations and resolve day-to-day operational issues.
- Coordinate with application, server, and infrastructure teams for onboarding and access-related activities.
- Ensure compliance with security policies, audit requirements, and operational procedures.
- Support incident resolution and operational troubleshooting related to privileged access management.
- Maintain operational documentation, onboarding procedures, and knowledge articles.
Required Skills & Experience
- 3–6 years of hands-on experience with CyberArk or other PAM solutions.
- Strong understanding of:
- Safes/Vaults
- Platforms
- Password management operations
- Privileged account onboarding
- Service account management
- Experience managing Active Directory users, groups, and permissions.
- Knowledge of password reconciliation and password reset processes.
- Familiarity with access management.
- Understanding of server infrastructure and Active Directory environments.
- Ability to troubleshoot operational and access-related issues in PAM environments.
- Good communication and stakeholder coordination skills.
Preferred Qualifications
- Experience with CyberArk PAS administration/support.
- Exposure to IT security and identity/access management concepts.
- Experience working in enterprise production support or operations environments.
Typical Activities
- Onboarding new privileged accounts and service accounts
- Updating safe memberships and permissions
- Managing AD group access
- Resolving password sync/reconciliation failures
- Supporting audit and compliance requests
- Performing routine operational maintenance in CyberArk/PAM tools
Why Join Us?
We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India's Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.
Does this sound like a great fit? Apply today!
Skills Required
- 3-6 years hands-on experience with CyberArk or other PAM solutions
- Experience with safes/vaults, platforms, and password management operations
- Privileged account and service account onboarding and management
- Experience managing Active Directory users, groups, and permissions
- Knowledge of password reconciliation and password reset processes
- Ability to troubleshoot PAM operations, CPM/password management, and reconciliation issues
- Familiarity with access management and server infrastructure
- Good communication and stakeholder coordination skills
- Experience with CyberArk PAS administration/support
- Exposure to IT security and identity/access management concepts
- Experience working in enterprise production support or operations environments
What the Team is Saying
What We Do
With our world class Global Capability Centre (GCC) in the heart of Hyderabad, we at MassMutual are extending a nearly 170-year legacy of securing futures and protecting loved ones to Telangana, India in 2020. The Hyderabad GCC has been established to explore the global talent pool with an in-house team of experts in full-stack Development & Support, DevOps, Quality Assurance, Security & Cloud Engineering, Data Science and several other areas such as insurance, business, security, and operations. Living Mutual has always been at the core of MassMutual’s purpose. Since 1851, MassMutual’s mutual way of life has been reflected in its various initiatives, be it Social Responsibility, Corporate Governance, or Diversity & Inclusion. With the opening of our Hyderabad facility, you’ll not only get to work in our innovative, state-of-the-art Global Capability Centre, you’ll also be supported by colleagues in our global MassMutual community. Spread across 73000+ square feet facility on the 7th floor of BSR IT SEZ, the Global Capability Center in Hyderabad can house more than 600 employees. Located at the heart of Financial District, the facility boasts of work class infrastructure and amenities, enabled by state-of-the-art technology and security systems. In-house gymnasium / aerobics center, yoga room, indoor games room, mothers’ / wellness room, 200+ seater cafeteria, high-rise & lounge seating are some of the amenities available for the employees. The SEZ facility will also provide common creche and eat-out restaurants in the building premises, once operational. Join us now to collaborate with teams across the world on projects and initiatives that will contribute to the growth of MassMutual as a global financial services leader.
Why Work With Us
MassMutual is leading the financial services industry in digital enablement, and the new MassMutual India Global Capability Center is a result of this effort. We are here to empower careers and help people secure their futures through innovation and technology.
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