Jobs at SRAM, LLC

Develops and delivers technical product education for distributors, retailers, OEMs, service centers, industry partners, and internal teams across North America. Responsibilities include creating curriculum, presenting in person and digitally, answering product questions, coordinating training logistics and schedules, managing the STU Online LMS, reporting training metrics, and adapting education to market needs. The role requires strong cycling industry knowledge, mechanical aptitude, bilingual English and Spanish communication, project management, public speaking, and up to 40% travel.

Manages software engineering teams responsible for internal systems and value-stream software delivery. Oversees people development, hiring, performance, team capacity, Agile ceremonies, backlog refinement, release readiness, and delivery schedules. Partners with Product Management to balance functional and non-functional priorities, leads continuous improvement and software culture initiatives, and manages engineering budgets. The role is onsite in Phoenixville, Pennsylvania, with 1–3 domestic or international trips annually.

Supports recruitment, onboarding, employee relations, benefits administration, HR compliance, recordkeeping, training, and change management. Handles employee inquiries, HR projects, audits, confidential information, and process improvements while ensuring adherence to Portuguese labor law, EU regulations, and ISO requirements. The role requires fluent Portuguese and English and is based in Coimbra.

Manage a portfolio of B2B customers across Europe as their primary contact. Responsibilities include building customer relationships, coordinating order-to-delivery activities, monitoring shipments, resolving inquiries, collaborating with Sales, Finance, and Supply Chain, onboarding customers, maintaining customer data, and improving service processes.

Provides end-user support, basic systems administration, account and device management, patching, deployments, monitoring, documentation, technical training, and infrastructure automation. Works under senior IT guidance while supporting global manufacturing and corporate environments. The role develops skills in enterprise IT operations, cloud platforms, ITSM, scripting, endpoint management, and continuous process improvement.

Leads digital marketing projects by breaking strategic goals into actionable tasks, managing timelines, resources, dependencies, and project tools. Coordinates cross-functional teams, facilitates meetings, tracks performance, ensures quality and alignment with organizational objectives, and drives process improvements. The role also supports client relationships, digital marketing initiatives, UX/UI best practices, e-commerce trends, and design execution.

Leads digital marketing projects by breaking strategic goals into actionable initiatives, managing timelines, resources, dependencies, tasks, meetings, and project performance. Coordinates cross-functional teams and clients, establishes processes and quality standards, identifies conflicts and improvement opportunities, and ensures projects align with organizational objectives. The role also supports digital marketing, web, UX/UI, e-commerce, and design execution initiatives.

Provides technical support, warranty assistance, and product guidance for SRAM cycling products, primarily suspension systems. Responds to dealer and customer inquiries, maintains technical documentation, communicates product updates, supports industry events and races, and relays customer feedback to Product Development teams. Requires bicycle mechanics experience, cycling knowledge, English and a Nordic language, strong customer service and problem-solving skills, communication abilities, Microsoft Office proficiency, and attention to detail.

Manage EU and Portuguese customs and trade compliance for SRAM Portugal. Responsibilities include CN/TARIC classification, duty analysis, customs audits, regulatory monitoring, documentation retention, SAP tariff data maintenance, customs agent and freight forwarder oversight, vendor performance management, risk assessment, and cross-functional process improvements. The role advises internal and external stakeholders and ensures compliance with EU Customs Code and Portuguese customs regulations.

Performs general accounting activities, including recording supplier invoices and transactions, bank and account reconciliations, monitoring outstanding balances, preparing supplier payment proposals, and supporting monthly tax compliance. The role requires collaboration across financial processes, accurate recordkeeping, deadline management, process improvement, and strong knowledge of accounting and taxation.

Forecast global demand across product families and regions by analyzing customer forecasts, seasonal trends, and market data. Lead brand review meetings, maintain statistical demand plans, support new product launches, and present actionable reports. Partner with Sales, Product Management, Account Managers, and customers to identify demand shifts, communicate risks, and incorporate market insights into business decisions.

Leads SRAM’s European regional marketing strategy and execution, translating global brand and category campaigns into locally relevant initiatives. Responsibilities include campaign planning, product launches, events, sponsorships, channel alignment, dealer and OEM support, stakeholder collaboration, team leadership, budget management, KPI reporting, and performance optimization. The role requires deep cycling-industry knowledge, strong communication and project-management skills, financial acumen, English fluency, and regional travel of approximately 30–40%.

Develops mechanical test plans, procedures, and methods for SRAM products; builds and improves automated test systems for mechatronic devices; analyzes product behavior and test data; resolves testing issues; applies statistics and reliability principles; and communicates results to support product development.

Serve as SRAM's North America subject matter expert for U.S. import compliance. Manage HTS/ECCN classification, duty analysis, customs audits, SAP data maintenance, broker/vendor performance, and cross-functional trade compliance projects. Communicate regulatory changes, ensure documentation retention, and support distribution and strategic initiatives.

Lead the technical lifecycle of Velocio apparel from design handoff to pre-production approval. Manage fabric sourcing, tech packs, prototyping, wear testing, pattern development, and supplier relationships. Collaborate with design, manufacturing, marketing, and athletes to deliver high-performance, sustainable cycling apparel and meet cost and timeline targets.

Develop and manage promotional strategy for the E-MTB product line, including messaging, positioning, ambassador recruitment, social media, content creation, cross-functional go-to-market coordination, budget management, and partnership promotions to increase global brand value and perception.