Jobs at SRAM, LLC

Provides technical support, warranty assistance, and product guidance for SRAM cycling products, primarily suspension systems. Responds to dealer and customer inquiries, maintains technical documentation, communicates product updates, supports industry events and races, and relays customer feedback to Product Development teams. Requires bicycle mechanics experience, cycling knowledge, English and a Nordic language, strong customer service and problem-solving skills, communication abilities, Microsoft Office proficiency, and attention to detail.

Manage EU and Portuguese customs and trade compliance for SRAM Portugal. Responsibilities include CN/TARIC classification, duty analysis, customs audits, regulatory monitoring, documentation retention, SAP tariff data maintenance, customs agent and freight forwarder oversight, vendor performance management, risk assessment, and cross-functional process improvements. The role advises internal and external stakeholders and ensures compliance with EU Customs Code and Portuguese customs regulations.

Performs general accounting activities, including recording supplier invoices and transactions, bank and account reconciliations, monitoring outstanding balances, preparing supplier payment proposals, and supporting monthly tax compliance. The role requires collaboration across financial processes, accurate recordkeeping, deadline management, process improvement, and strong knowledge of accounting and taxation.

Provides technical product support and sales assistance to bicycle riders through phone and email. Manages consumer-direct orders, delivers accurate product information, meets channel KPIs, identifies information gaps, and provides feedback on SRAM products and website content. Requires strong bicycle mechanical knowledge, customer service and communication skills, professional writing, problem-solving ability, and proficiency with customer support and office software.

Forecast global demand across product families and regions by analyzing customer forecasts, seasonal trends, and market data. Lead brand review meetings, maintain statistical demand plans, support new product launches, and present actionable reports. Partner with Sales, Product Management, Account Managers, and customers to identify demand shifts, communicate risks, and incorporate market insights into business decisions.

Provide technical product support and sales assistance to bicycle riders through phone and email. Manage consumer-direct orders, deliver accurate product information, meet channel KPIs, identify information gaps, and provide feedback on products and website content. The role requires strong customer service, communication, writing, problem-solving, bicycle mechanical knowledge, and the ability to work independently in a virtual team.

Provides technical product support and sales assistance to bicycle riders through phone and email. Responsibilities include answering product questions, managing direct-to-consumer orders, meeting channel KPIs, identifying information gaps, and sharing feedback on products and website content. Requires strong bicycle mechanical knowledge, customer service and communication skills, professional writing, problem-solving ability, and proficiency with relevant customer service and office software.

Provides technical product support and guidance to riders through phone and email, resolves customer inquiries, manages designated direct-to-consumer orders, meets support KPIs, gathers product feedback, and collaborates with internal and international teams. The role requires strong communication, problem-solving, bicycle mechanical knowledge, customer focus, and familiarity with customer service and office software.

Provides technical product support and sales assistance to bicycle riders through phone and email. Responsibilities include answering product questions, managing direct-to-consumer orders, meeting channel KPIs, identifying information gaps, and providing feedback on products and website content. The role requires strong bicycle mechanical knowledge, customer service, communication, writing, problem-solving, and independent work skills.

Provides technical product support and guidance to riders through phone and email, resolves inquiries, manages designated direct-to-consumer orders, meets support KPIs, gathers customer feedback, and collaborates with internal international teams to improve the customer experience.

Provide technical product support to riders through phone and email, resolve inquiries, manage direct-to-consumer orders, meet support KPIs, and communicate customer feedback internally. The role requires strong communication, problem-solving, bicycle mechanical knowledge, customer focus, and proficiency with support and office software.

Provides technical product support and guidance to riders through phone and email, resolves inquiries, manages direct-to-consumer orders, meets support KPIs, gathers customer feedback, and collaborates with internal teams to improve products and customer experience. Requires strong communication, problem-solving, bicycle mechanical knowledge, typing skills, and proficiency with customer support and office software.

Leads SRAM’s European regional marketing strategy and execution, translating global brand and category campaigns into locally relevant initiatives. Responsibilities include campaign planning, product launches, events, sponsorships, channel alignment, dealer and OEM support, stakeholder collaboration, team leadership, budget management, KPI reporting, and performance optimization. The role requires deep cycling-industry knowledge, strong communication and project-management skills, financial acumen, English fluency, and regional travel of approximately 30–40%.

Develops mechanical test plans, procedures, and methods for SRAM products; builds and improves automated test systems for mechatronic devices; analyzes product behavior and test data; resolves testing issues; applies statistics and reliability principles; and communicates results to support product development.

Leads SRAM’s global professional cycling race program across road, gravel, triathlon, and cyclocross. Manages race technicians, technical support for teams and athletes, sponsorship scouting and contracts, marketing activations, product feedback, race budgets, and team development. Requires extensive sports marketing experience, cycling industry expertise, bicycle mechanic skills, and up to 40% domestic and international travel.

Leads SRAM’s global professional cycling race program across road, gravel, triathlon, and cyclocross. Manages race technicians, technical support for teams and athletes, sponsorship scouting, contract negotiation, athlete and team relationships, marketing activation, product feedback, racing budgets, and global sports marketing planning. Requires extensive cycling industry knowledge, bicycle mechanic skills, team leadership, and up to 40% domestic and international travel.

Serve as SRAM's North America subject matter expert for U.S. import compliance. Manage HTS/ECCN classification, duty analysis, customs audits, SAP data maintenance, broker/vendor performance, and cross-functional trade compliance projects. Communicate regulatory changes, ensure documentation retention, and support distribution and strategic initiatives.

Own product quality for a value stream from development through production. Drive continuous improvement, define and improve quality metrics/processes, lead cross-functional teams, maintain daily quality operations, resolve complex issues using quality tools and data-driven problem solving, and work with suppliers (including periodic international travel).

Own product quality for a value stream across development and production. Drive continuous improvement, lead cross-functional teams, define and improve quality metrics/processes, solve problems with data, maintain daily quality operations, and support supplier quality activities including international travel.

Lead the technical lifecycle of Velocio apparel from design handoff to pre-production approval. Manage fabric sourcing, tech packs, prototyping, wear testing, pattern development, and supplier relationships. Collaborate with design, manufacturing, marketing, and athletes to deliver high-performance, sustainable cycling apparel and meet cost and timeline targets.