The Receptionist II is responsible for performing clerical tasks within an office setting to support daily operations. The duties include answering and transferring phone calls to employees, assisting customers pre-sale, during the auction and post sales auctions. The Receptionist will provide a wide variety of support to the customers.
Responsibilities- Operate a high-volume telephone switchboard receiving customer enquiries and assist customers with their ability to use all of Ritchie Bros services.
- Ability to explain how bidding and unreserved auctions work.
- Support customers during the auction registration process for online bidding.
- Resolve issues and track interactions relating to customer accounts.
- Provide information related to past and upcoming auctions and equipment.
- Assist with post sale accounts receivable phone calls and payment processing.
- Ensure that superior customer service is always delivered to all customers.
- Provide additional administrative support as needed.
- Perform duties as assigned.
- Previous work experience where you worked in-person with customers
- Experience using computers, and able to learn to use new technology and software
- A commitment to providing fantastic customer service
- Able to work well and maintain a positive attitude in high-pressure situations
A friendly, outgoing, patient personality
About the team - Yard Operations
We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.
Skills Required
- Previous work experience working in-person with customers
- Experience using computers and ability to learn new technology and software
- Commitment to providing excellent customer service
- Ability to work well and maintain a positive attitude in high-pressure situations
- Friendly, outgoing, patient personality
RB Global Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RB Global and has not been reviewed or approved by RB Global.
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Retirement Support — Retirement plans with employer matching are highlighted in multiple postings, supporting long‑term savings for U.S. employees. Plan details are positioned as a core component of the total package and are frequently called out alongside other key benefits.
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Equity Value & Accessibility — An Employee Stock Purchase Plan is emphasized, including accessible design features such as cashless participation and look‑back/discount mechanics. Participation is portrayed as broad and a meaningful part of total rewards across regions.
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Leave & Time Off Breadth — Paid time off and company holidays are consistently described as part of the standard offering. Time away benefits are frequently praised as a strength that enhances overall compensation value.
RB Global Insights
What We Do
RB Global, Inc. (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace and trusted provider of value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its global network of auction sites and digital platform, RB Global serves customers worldwide across a variety of asset classes, including automotive, construction, commercial transportation, government surplus, lifting and material handling, energy, mining and agriculture. The company’s end-to-end marketplace solutions include Ritchie Bros., IAA, Rouse Services, SmartEquip and VeriTread. For more information about RB Global, visit rbglobal.com.
