Jobs at RB Global

Leads U.S. market development and strategic account growth for high-value buyer accounts. Develops data-informed strategies to increase participation, retention, share of wallet, and service adoption. Manages and develops the Marketplace Demand team, guides consultative account planning, identifies growth opportunities, resolves systemic customer issues, and represents buyer needs across cross-functional teams.

Processes vehicle and salvage title documentation, completes ownership-transfer applications, enters title data, and ensures compliance with state requirements. Communicates with customers and business partners by phone, email, mail, and in person; resolves discrepancies, complaints, and transfer issues. Maintains knowledge of title regulations, protects confidential information, performs filing and clerical tasks, and supports other office functions.

Processes salvage and vehicle title documentation for ownership transfers, ensuring compliance with state and buyer requirements. Reviews and enters title information, prepares applications, resolves discrepancies, maintains records, and communicates with customers and business partners by phone, email, mail, and direct contact. The role also provides customer support, performs clerical duties, protects confidential information, and stays current on title and salvage regulations.

Manages and grows assigned broker accounts within the IAA marketplace. Develops account growth plans, monitors performance and compliance, identifies risks and opportunities, and coordinates corrective actions. Analyzes marketplace and account data, prepares business reviews, resolves operational barriers, and partners with internal teams to improve customer experience, profitability, buyer activity, and share of wallet while ensuring adherence to policies and contractual requirements.

Processes high-volume accounts payable transactions, supplier invoices, expense claims, payments, and consignor settlements. Performs reconciliations, month-end close activities, financial reporting, discrepancy investigations, and audit support. Manages multi-currency payments, bank details, authorization controls, SOX compliance, and stakeholder queries across vendors, consignors, lienholders, Sales, Operations, Legal, and Controllership.

Leads seller experience strategy and a team of Seller Experience Specialists. Owns seller journey processes, service quality, escalations, KPIs, compliance, and operational improvements. Partners with Sales, Operations, Finance, Marketing, and Data teams to align initiatives, improve seller satisfaction, reduce friction, and support revenue growth. Requires people leadership, strategic program ownership, process optimization, data-driven decision-making, stakeholder influence, and Salesforce experience.

Design and deliver major Azure-based data systems and products (ingestion, transformation, storage, semantic modeling). Build production-grade pipelines and feature infrastructure for analytics and ML, drive platform architecture and standards, diagnose performance and scalability issues, mentor engineers, and partner with stakeholders to translate business needs into scalable data solutions.

Develop, test, and maintain marketplace applications using C#, .NET, Java, React and TypeScript. Write unit tests, participate in code reviews, debug production issues, support level-3 incidents, and collaborate with product and engineering teams. Continuously learn new tools (cloud, containers, AI) and follow engineering standards and automation best practices.

Coordinates arbitration and complaint resolution for auction buyers, handling complex disputes, escalations, compensation decisions, refunds, credits, and accounts receivable support. Works with legal counsel, regulators, financial institutions, taxation offices, and motor vehicle branches to resolve issues. Maintains arbitration records, monitors service levels, supports process improvement, ensures accurate reporting, and promotes exceptional customer service. Requires strong communication, computer proficiency, automotive knowledge, and the ability to manage high-pressure customer issues involving disputes, warranties, policies, and consumer laws.

Owns end-to-end planning and delivery of projects across brand and marketing teams. Builds roadmaps, coordinates cross-functional stakeholders, manages timelines and risks, removes blockers, applies brand guidelines, and improves project processes. Projects include acquisition initiatives, brand integrations, digital campaigns, web launches, onboarding, guides, and brochures. Requires strong organization, communication, project management, and marketing coordination skills.

Leads the organization’s talent acquisition strategy, recruiting operations, internal TA team, and RPO partnership. Oversees critical-role recruiting, sourcing, interviewing, offer negotiation, hiring analytics, employer branding, recruitment marketing, talent pipelines, and candidate and hiring-manager experiences. Partners with executives and business leaders to align workforce priorities, improve hiring efficiency and quality, promote equitable practices, and strengthen the employer brand.

Processes vehicle and salvage title documentation, completes ownership transfer applications, enters title data, and ensures compliance with state requirements. Communicates with customers and internal partners by phone, email, mail, and direct contact; resolves discrepancies, complaints, and transfer issues. Maintains customer databases, confidential records, and knowledge of title regulations while performing clerical and office-support duties.

Leads the organization’s data science function by hiring, managing, and mentoring data scientists. Oversees advanced analytics and machine learning initiatives from problem definition through deployment and monitoring. Partners with IT, product, executives, and business stakeholders to prioritize solutions, source and prepare data, advise on methods, and deliver scalable enterprise applications with measurable business impact.

Processes high-volume accounts receivable transactions for global auction operations. Responsibilities include confirming payments and deposits, entering adjustments, generating invoices, processing refunds, supporting collections, reconciling customer accounts and sub-ledgers, reviewing aging balances, assisting with month-end close, and responding to customer inquiries. The role requires ERP experience, Microsoft Office proficiency, strong analytical and communication skills, organization, and the ability to work independently in a fast-paced environment.

Provides onsite administrative and customer support for vehicle auction services. Responsibilities include handling phone, email, and portal queries; updating accounts; processing vehicle and salvage clearances; managing documentation, fines, claims, and vehicle collections; coordinating personal belongings returns; supporting auction listings; and completing general office administration while maintaining GDPR and safety standards.

Provides reception and customer support for auction operations by handling high-volume calls, explaining bidding processes, assisting with online registration, resolving account issues, sharing auction and equipment information, processing payments, and supporting administrative tasks.

Reviews and verifies consignment contracts and legal documentation for accuracy, policy, regulatory, and SOX compliance. Communicates contract changes and issues with internal departments, Sales, and Operations; identifies consignments requiring lien searches; reviews contract-term changes; records information in a cloud-based system; and performs administrative duties.

Owns post-contract seller relationships across an assigned market, leading onboarding, serving as the lifecycle point of contact, conducting business reviews, resolving escalations, identifying expansion opportunities, and driving retention. Uses Salesforce, seller health scores, usage signals, and market insights to proactively improve seller outcomes and coordinate with Sales, Operations, Product, and Training. Requires regular seller visits, regional events, and internal travel.

Owns post-contract relationships with sellers in an assigned market, leading onboarding, lifecycle support, account strategy, quarterly reviews, escalations, training, and retention efforts. Uses Salesforce, seller health scores, usage signals, and market trends to identify friction, resolve issues, support seller growth, and provide insights to internal teams and leadership. Requires proactive B2B relationship management, French-English bilingualism, in-market presence, and 20–30% travel.

Own the post-contract seller relationship for an assigned market, leading onboarding, serving as the primary lifecycle contact, managing seller health and QBRs, resolving escalations, identifying expansion opportunities, and driving retention through proactive engagement. The role uses Salesforce and market data to improve seller satisfaction, remove operational friction, and support growth. Regular travel to seller visits, regional events, and internal meetings is required.