The Receptionist II is responsible for performing clerical tasks within an office setting to support daily operations. The duties include answering and transferring phone calls to employees, assisting customers pre-sale, during the auction and post sales auctions. The Receptionist will provide a wide variety of support to the customers.
Responsibilities- Operate a high-volume telephone switchboard receiving customer enquiries and assist customers with their ability to use all of Ritchie Bros services.
- Ability to explain how bidding and unreserved auctions work.
- Support customers during the auction registration process for online bidding.
- Resolve issues and track interactions relating to customer accounts.
- Provide information related to past and upcoming auctions and equipment.
- Assist with post sale accounts receivable phone calls and payment processing.
- Ensure that superior customer service is always delivered to all customers.
- Provide additional administrative support as needed.
- Perform duties as assigned.
- Previous work experience where you worked in-person with customers
- Experience using computers, and able to learn to use new technology and software
- A commitment to providing fantastic customer service
- Able to work well and maintain a positive attitude in high-pressure situations
- A friendly, outgoing, patient personality
- Hybrid – Remote & Office environment
About the team - Yard Operations
We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.
Skills Required
- Experience working with customers in-person
- Experience using computers and learning new technologies
- Commitment to providing fantastic customer service
- Ability to perform well in high-pressure situations
- Friendly, outgoing, patient personality
What We Do
Established in 1958, Ritchie Bros. (NYSE and TSX: RBA) is a global asset management and disposition company, offering customers end-to-end solutions for buying and selling used heavy equipment, trucks and other assets. Operating in a multitude of sectors, including construction, transportation, agriculture, energy, oil and gas, mining, and forestry, the company’s selling channels include: Ritchie Bros. Auctioneers, the world’s largest industrial auctioneer offers live auction events with online bidding; IronPlanet, an online marketplace with featured weekly auctions and providing its exclusive IronClad Assurance® equipment condition certification; MarketplaceE, an online marketplace offering multiple price and timing options; Mascus, a leading European online equipment listing service; and Ritchie Bros. Private Treaty, offering privately negotiated sales. The company also offers sector-specific solutions including GovPlanet, TruckPlanet, Kruse Energy Auctioneers, and Cat® auctions, plus equipment financing and leasing through Ritchie Bros. Financial Services. For more information about the unprecedented choice provided by Ritchie Bros., visit RitchieBros.com.
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