Receptionist
Geelong, Australia
Competitive salary & company benefits
The Receptionist 1 is responsible for providing exceptional customer service and administrative support within a fast-paced office environment. This role is the first point of contact for many customers and plays an important part in supporting customers before, during and after Ritchie Bros. auctions.
The successful candidate will manage a high-volume telephone switchboard, respond to customer enquiries and provide guidance and support across a range of Ritchie Bros. services. The role requires a friendly, professional and patient approach, with the ability to confidently assist customers and resolve enquiries in a timely manner.
Key Responsibilities
- Operate a high-volume telephone switchboard, responding to customer enquiries and assisting customers with their use of Ritchie Bros. services.
- Explain the Ritchie Bros. bidding process and how unreserved auctions work, ensuring customers understand the process and what to expect.
- Support customers throughout the auction registration process, including assisting with registration for online bidding.
- Resolve customer enquiries and issues efficiently, accurately documenting and tracking interactions relating to customer accounts.
- Provide customers with accurate information regarding past and upcoming auctions, equipment and auction-related services.
- Assist with post-sale accounts receivable enquiries, including making outbound calls and supporting payment processing.
- Ensure a consistently high standard of customer service is delivered to every customer, creating a positive and professional customer experience.
- Provide general administrative and clerical support to the team as required.
- Perform other duties and responsibilities as assigned.
Qualifications & Experience
- Previous experience in a customer-facing role, with a demonstrated ability to work directly with customers in person and over the phone.
- Confident using computers and technology, with the ability and willingness to learn new software, systems and digital tools.
- A genuine commitment to delivering exceptional customer service and creating positive customer experiences.
- Ability to work effectively in a fast-paced, high-pressure environment while maintaining a positive, professional and solutions-focused attitude.
- A friendly, approachable and outgoing personality, with excellent patience, communication and interpersonal skills.
Skills Required
- Previous experience in a customer-facing role, including in-person and telephone customer support
- Confident computer and technology skills, with willingness to learn new software, systems and digital tools
- Commitment to exceptional customer service and positive customer experiences
- Ability to work effectively in a fast-paced, high-pressure environment while maintaining a professional, solutions-focused attitude
- Friendly, approachable and outgoing personality
- Excellent patience, communication and interpersonal skills
RB Global Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RB Global and has not been reviewed or approved by RB Global.
-
Retirement Support — Retirement plans with employer matching are highlighted in multiple postings, supporting long‑term savings for U.S. employees. Plan details are positioned as a core component of the total package and are frequently called out alongside other key benefits.
-
Equity Value & Accessibility — An Employee Stock Purchase Plan is emphasized, including accessible design features such as cashless participation and look‑back/discount mechanics. Participation is portrayed as broad and a meaningful part of total rewards across regions.
-
Leave & Time Off Breadth — Paid time off and company holidays are consistently described as part of the standard offering. Time away benefits are frequently praised as a strength that enhances overall compensation value.
RB Global Insights
What We Do
RB Global, Inc. (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace and trusted provider of value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its global network of auction sites and digital platform, RB Global serves customers worldwide across a variety of asset classes, including automotive, construction, commercial transportation, government surplus, lifting and material handling, energy, mining and agriculture. The company’s end-to-end marketplace solutions include Ritchie Bros., IAA, Rouse Services, SmartEquip and VeriTread. For more information about RB Global, visit rbglobal.com.
