Receptionist
Geelong, Australia
Competitive salary & company benefits
The Receptionist 1 is responsible for providing exceptional customer service and administrative support within a fast-paced office environment. This role is the first point of contact for many customers and plays an important part in supporting customers before, during and after Ritchie Bros. auctions.
The successful candidate will manage a high-volume telephone switchboard, respond to customer enquiries and provide guidance and support across a range of Ritchie Bros. services. The role requires a friendly, professional and patient approach, with the ability to confidently assist customers and resolve enquiries in a timely manner.
Key Responsibilities
- Operate a high-volume telephone switchboard, responding to customer enquiries and assisting customers with their use of Ritchie Bros. services.
- Explain the Ritchie Bros. bidding process and how unreserved auctions work, ensuring customers understand the process and what to expect.
- Support customers throughout the auction registration process, including assisting with registration for online bidding.
- Resolve customer enquiries and issues efficiently, accurately documenting and tracking interactions relating to customer accounts.
- Provide customers with accurate information regarding past and upcoming auctions, equipment and auction-related services.
- Assist with post-sale accounts receivable enquiries, including making outbound calls and supporting payment processing.
- Ensure a consistently high standard of customer service is delivered to every customer, creating a positive and professional customer experience.
- Provide general administrative and clerical support to the team as required.
- Perform other duties and responsibilities as assigned.
Qualifications & Experience
- Previous experience in a customer-facing role, with a demonstrated ability to work directly with customers in person and over the phone.
- Confident using computers and technology, with the ability and willingness to learn new software, systems and digital tools.
- A genuine commitment to delivering exceptional customer service and creating positive customer experiences.
- Ability to work effectively in a fast-paced, high-pressure environment while maintaining a positive, professional and solutions-focused attitude.
- A friendly, approachable and outgoing personality, with excellent patience, communication and interpersonal skills.
Skills Required
- Previous experience in a customer-facing role, including in-person and telephone customer interactions
- Confidence using computers and technology, with willingness to learn new software and digital tools
- Commitment to exceptional customer service and positive customer experiences
- Ability to work effectively in a fast-paced, high-pressure environment
- Excellent patience, communication, interpersonal, and problem-solving skills
Ritchie Bros. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ritchie Bros. and has not been reviewed or approved by Ritchie Bros..
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Affordable Benefits — Medical coverage is often considered very affordable, with low employee costs noted as a differentiator. Benefits begin on day one, which strengthens perceived value.
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Leave & Time Off Breadth — PTO and paid holidays are part of the standard package across regions under RB Global. Day‑one eligibility and clear time‑off programs contribute to a well‑rounded offering.
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Retirement Support — A 401(k) with company match in the U.S. and RRSP match in Canada are offered, alongside an ESPP for employee ownership. These programs indicate solid retirement support across locations.
Ritchie Bros. Insights
What We Do
Established in 1958, Ritchie Bros. (NYSE and TSX: RBA) is a global asset management and disposition company, offering customers end-to-end solutions for buying and selling used heavy equipment, trucks and other assets. Operating in a multitude of sectors, including construction, transportation, agriculture, energy, oil and gas, mining, and forestry, the company’s selling channels include: Ritchie Bros. Auctioneers, the world’s largest industrial auctioneer offers live auction events with online bidding; IronPlanet, an online marketplace with featured weekly auctions and providing its exclusive IronClad Assurance® equipment condition certification; MarketplaceE, an online marketplace offering multiple price and timing options; Mascus, a leading European online equipment listing service; and Ritchie Bros. Private Treaty, offering privately negotiated sales. The company also offers sector-specific solutions including GovPlanet, TruckPlanet, Kruse Energy Auctioneers, and Cat® auctions, plus equipment financing and leasing through Ritchie Bros. Financial Services. For more information about the unprecedented choice provided by Ritchie Bros., visit RitchieBros.com.
