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Ro's mission is to help patients achieve their health goals by delivering the easiest, most effective care possible.
The Role
Oversee quality control activities in a compounding pharmacy, ensuring compliance with SOPs, conducting record reviews, and supporting continuous improvement initiatives.
Summary Generated by Built In
Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients, including one in every county in the United States, and in 98% of primary care deserts.
Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50.
As a Quality Control (QC) Pharmacy Technician, you will be the on-site subject matter expert for quality control activities at our 503a compounding pharmacy located in Romeoville, IL. This role is responsible for quality oversight activities that ensure compounded processes are well documented and that products are handled and tested per facility SOPs. This position will be responsible for record review, raw material receipt and testing, product retains, product sampling and testing, lot release, and environmental monitoring. You will partner closely with pharmacy operations to ensure the pharmacy location maintains a high level of quality and compliance.
This role will report to the Manager, Corporate Quality - Pharmacy on the Clinical team.
What You'll Do
- Support QC oversight for compounding operations.
- Assist with development, support implementation, and maintain SOPs, Forms, Work Instructions and other required controlled documents.
- Own the finished product retain program, ensuring a sample of each compounded lot is retained per SOP.
- Conduct reviews of cleaning logs, compounding records, and other controlled records created throughout the facility.
- Assist in root cause investigations and continuous quality improvement initiatives.
- Assist in the execution of training on quality topics, functioning as the on-site SME for quality.
- Provide Pharmacy Compliance with requests arising from pharmacy inspections.
- Ensure the highest quality and cleanliness of the facility and equipment, leading our environmental monitoring program.
- Conduct Quality Assurance checks on relevant product batches according to predefined guidelines, reviewing final test results to perform lot release.
What You'll Bring to the Team
- Bachelor’s degree in any science discipline, preferred.
- Current pharmacy technician license in Illinois or the ability to obtain pharmacy technician licensure, preferred.
- At least 3 years experience working in a manufacturing production environment or a high volume compounding pharmacy required.
- Experience working in a cGMP or 503B facility where PPE, cleanliness, and sterile sampling techniques are part of daily routine, required.
- Experience identifying need for and assisting in the creation of SOPs and other controlled documents.
- Knowledge of environmental monitoring in cGMP environments.
- Experience with Good Documentation Practices, preferred.
- Experience training others, preferred.
- Strong attention to detail and ability to think strategically and tactically.
- Outstanding written and verbal communication skills.
- Irrational passion for building the future of healthcare with an emphasis on quality processes to drive successful patient outcomes.
We've Got You Covered
- Full medical, dental, and vision insurance + OneMedical membership
- Healthcare and Dependent Care FSA
- 401(k) with company match
- Flexible PTO
- Wellbeing + Learning & Growth reimbursements
- Paid parental leave + Fertility benefits
- Pet insurance
- Student loan refinancing
- Virtual resources for mindfulness, counseling, and fitness
We welcome qualified candidates of all races, creeds, genders, and sexuality to apply.
The target hourly rate for this position ranges from $24.71 to $29.09, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary.
Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).
At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.
See our California Privacy Policy here.
Top Skills
Cgmp
Compounding Pharmacy
Good Documentation Practices
Quality Control
What the Team is Saying
Kim
General Manager
Rachel
Director, Product Design
Andres
Senior Director, Corporate Quality
Ross
Director, Strategy and Operations
Kerry
Associate Director, Care Delivery Quality and Safety
Jay
Senior Director, Growth, Ro Body and Performance Marketing
Zach
CEO and Co-Founder
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The Company
What We Do
Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 98% of primary care deserts.
Why Work With Us
Ro is powering quality care at scale. The Ro Operating System (ro.OS) vertically integrates the core parts of healthcare, bringing together nationwide telehealth, lab, and pharmacy services on one platform. The result? ro.OS makes it easier for patients to access and providers to deliver high-quality care – millions of times over.
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Ro Teams
Ro Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ro’ers in the tri-state area join their colleagues in the NY Hub twice a week for in-person collaboration.
Typical time on-site:
2 days a week
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