Jobs at Ro (Ro.co)

Leads the learning strategy and scalable development programs for clinical and non-clinical care delivery teams. Builds learning systems, processes, governance, and a Learning Center of Excellence; evaluates learning technologies; measures knowledge transfer and performance impact; partners with Clinical, Operations, Quality, Product, and Data teams; and develops a high-performing learning and knowledge management team.

Oversee daily pharmacy fulfillment operations, manage a team of pharmacy technicians, ensure compliance, and support efficient workflows and quality care.

As a Compounding Pharmacy Technician, you will prepare and package compounded medications, ensure compliance with safety procedures, and support inventory management while collaborating with the pharmaceutical team.

Own and optimize Audio and YouTube acquisition campaigns, manage budgets and external partners, evaluate endorser opportunities, and develop creator partnership pipelines. Analyze campaign attribution and performance, recommend portfolio investments, guide creative testing, manage launches and compliance workflows, and translate insights into recommendations. The role collaborates with agencies and cross-functional teams to grow patient acquisition through podcasts, streaming audio, YouTube, and talent partnerships.

Manage paid social creative operations for Ro’s Body and weight-loss marketing initiatives. Coordinate production logistics, timelines, assets, vendors, feedback, resource allocation, quality control, and launch readiness. Partner with creative, marketing, growth, and project management teams to maintain workflows, documentation, trackers, calendars, and dashboards. Support process improvements, identify blockers, and ensure creative work is delivered efficiently, accurately, and on schedule.

Provides technical and architectural leadership for Ro’s patient-facing healthcare platform. Designs scalable backend systems supporting intake, prescriptions, commerce, subscriptions, renewals, and growth experiences. Partners with product, engineering, clinical, growth, design, and data teams to translate patient and business needs into technical strategy, improve system foundations, and drive patient outcomes and revenue. Requires strong systems design, backend engineering, product judgment, and experience leading complex consumer-facing platforms.

Processes semi-monthly and biweekly payroll across multiple states and entities, including payroll changes, timekeeping, reconciliations, tax compliance, 401(k) audits, reporting, year-end activities, and employee inquiries. The role supports payroll audits, system migrations, process improvements, documentation, and compliance with U.S. payroll regulations while collaborating with People, Legal, Finance, and senior management.

Lead engineering direction and execution for Ro’s patient experience platform. Manage and develop engineers, guide full-stack architecture, shape AI-enabled healthcare experiences, translate complex workflows into intuitive products, resolve ambiguity, align cross-functional stakeholders, and drive initiatives across teams. Partner with Product, Design, and Data while using technical judgment, patient feedback, and product metrics to deliver reliable, trusted experiences for millions of patients.

Lead Ro’s highest-priority integrated consumer marketing campaigns from strategy through launch and performance assessment. Develop cohesive strategies across paid, owned, and earned channels; coordinate Brand, Product Marketing, Growth, Communications, Insights, and channel teams; establish campaign architecture, priorities, timelines, and operating rhythms; resolve blockers; and improve campaign planning through performance feedback. This senior individual contributor role requires strong creative judgment, cross-functional leadership, operational rigor, and hands-on execution in a fast-moving consumer business.

Build data and semantic models, documentation, context, and evaluations that improve conversational analytics powered by LLMs. Embed with stakeholder teams to understand analyst workflows and business needs, then develop self-service tooling and standardized analytic frameworks. Train non-data stakeholders on effective data and LLM usage, create reusable training materials, maintain evaluation processes, and track conversational analytics accuracy. Requires strong SQL, dbt modeling, BI, communication, teaching, problem-solving, and project ownership skills.

Lead Ro’s pharmacy automation strategy across fulfillment, compounding, warehouse, packaging, and distribution operations. Oversee automation technology selection, capital projects, vendor management, facility implementations, performance metrics, continuous improvement, SOPs, and regulatory compliance. Partner cross-functionally with pharmacy, operations, supply chain, technology, facilities, finance, quality, architects, engineers, and contractors to deliver scalable, safe, efficient, and compliant automation solutions across multiple sites.

Build and ship LLM-powered production features end-to-end: prompt orchestration, tool calling, retrieval/RAG, embeddings, evaluation infrastructure, observability, safety guardrails, and integrations. Collaborate with clinical teams, prototype quickly, measure outcomes, and raise engineering standards through mentorship and technical leadership.

Own packaging initiatives from concept through implementation, coordinating cross-functional teams across operations, product, quality, sourcing, supply planning, brand, marketing, and external vendors. Develop data-driven business cases, manage testing and validation, oversee artwork change control, maintain packaging governance and documentation, and drive scalable solutions that improve patient experience and operational efficiency. The role requires structured decision-making, stakeholder alignment, supplier coordination, and execution across multiple complex initiatives.

The Fulfillment Associate will package and ship orders, assist with inventory management, and maintain a clean workspace in a fast-paced environment.

As a Lead Pharmacy Technician, oversee pharmacy operations, mentor technicians, ensure compliance, and manage workflows to fulfill prescription orders accurately.

Design and maintain scalable backend services, driving engineering excellence and collaborating with cross-functional teams to enhance platform capabilities.

As Operations Supervisor, you will oversee pharmacy fulfillment operations, mentor technicians, manage workflow adherence, and ensure quality and compliance.

As a Technical Lead, you'll oversee technical direction, mentor engineers, and collaborate with various teams to enhance patient-facing systems.

The Senior Software Engineer will design, build, and maintain scalable backend services, enhance existing platform capabilities, and collaborate on technical projects across teams.

Lead architectural decisions, mentor engineers, and drive technical strategies for scalable software systems, focusing on high-quality solutions and system health.