Jobs at Ro (Ro.co)

Owns outsourced member experience operations across BPO partners, sites, and omnichannel support channels. Leads senior CX leaders, establishes performance and operating frameworks, improves workflows and SOPs, analyzes operational data, and drives accountability, quality, staffing health, and customer satisfaction. Partners cross-functionally with Product, Engineering, Pharmacy, QA, and Strategy while implementing CRM automation, AI-enabled tools, change management, and scalable process improvements.

Package and ship outbound patient orders, prepare packaging, receive and organize inventory, replenish supplies, and maintain accurate stock levels. Operate manual pallet jacks occasionally, maintain a clean and safe fulfillment workspace, follow SOPs and safety protocols, and collaborate with team members to meet shipping targets. The role requires dependable attendance, attention to detail, effective communication, physical stamina, and the ability to lift up to 50 pounds.

Processes and reviews medication orders, performs clinical interventions, answers patient questions, evaluates drug regimens, and collaborates with doctors and healthcare professionals to ensure accurate, timely medication fulfillment and optimal patient care. The pharmacist also supports workflow improvements and delivers a seamless patient experience in a high-volume pharmacy setting.

Build and ship LLM-powered production features end-to-end: prompt orchestration, tool calling, retrieval/RAG, embeddings, evaluation infrastructure, observability, safety guardrails, and integrations. Collaborate with clinical teams, prototype quickly, measure outcomes, and raise engineering standards through mentorship and technical leadership.

Own packaging initiatives from concept through implementation, coordinating cross-functional teams across operations, product, quality, sourcing, supply planning, brand, marketing, and external vendors. Develop data-driven business cases, manage testing and validation, oversee artwork change control, maintain packaging governance and documentation, and drive scalable solutions that improve patient experience and operational efficiency. The role requires structured decision-making, stakeholder alignment, supplier coordination, and execution across multiple complex initiatives.

Own, build, and operate Ro's internal endpoint and VDI systems across macOS, Windows, ChromeOS. Implement IaC, automate workflows (Tines/Okta), deploy software idempotently, contribute to Zero Trust and security tooling (osquery, Santa), support escalations, and participate in on-call rotations while collaborating with IT, Security, and Risk teams.

Leads pharmacy technician fulfillment operations, including team coaching, onboarding, scheduling support, prescription picking, packing, and shipping. Operates and troubleshoots pharmacy automation equipment, monitors quality and regulatory compliance, resolves workflow issues, maintains inspection readiness, and supports continuous improvement. Requires an active Florida Pharmacy Technician Certification, at least two years of pharmacy technician experience, strong attention to detail, leadership ability, and comfort with technology-driven workflows.

Lead earned consumer PR execution: write pitches, secure media coverage, source story ideas, track trends and results, manage agency relationships, draft media materials, and use analytics to quantify impact across Ro's product verticals.

As Senior Director of People Operations, you'll lead systems and programs that enhance employee experience, managing HR processes and analytics to drive operational excellence while ensuring compliance and scalability.

The Fulfillment Associate will package and ship orders, assist with inventory management, and maintain a clean workspace in a fast-paced environment.

The Manager, People Technology & Analytics role involves overseeing HR technology systems, data governance, analytics, and improving operational efficiency through automation and AI solutions.

Lead and standardize sterile and non-sterile compounding operations across sites, ensuring USP <795>/<797>/<800> compliance, inspection readiness, quality controls, performance metrics, deviation investigations, cross-functional alignment, training, and scalable operational growth.

Develop, coordinate, and deliver standardized role-based training for Pharmacy Operations at the Romeoville facility. Onboard new hires, create instructor-led/virtual/LMS content, maintain competency records and training matrices, monitor compliance and training effectiveness, support SOP changes and process improvements, and travel periodically to other pharmacy sites.

Pack, prepare, and ship outbound patient orders accurately and efficiently. Support inbound receipts, inventory replenishment, and occasional pallet jack operation. Maintain clean, safe workspaces, follow SOPs, meet daily shipping targets, and assist teammates as needed.

As a Fulfillment Lead, oversee pharmacy operations, manage a team, ensure compliance, and enhance workflows while supporting medication fulfillment.

Design and maintain scalable backend services, driving engineering excellence and collaborating with cross-functional teams to enhance platform capabilities.

As a Lead Pharmacy Technician, oversee pharmacy operations, mentor technicians, ensure compliance, and manage workflows to fulfill prescription orders accurately.

As a Fulfillment Pharmacist, you will process medication orders, collaborate with healthcare teams, respond to clinical inquiries, and ensure optimal patient care.

As Operations Supervisor, you will oversee pharmacy fulfillment operations, mentor technicians, manage workflow adherence, and ensure quality and compliance.

Lead architectural decisions, mentor engineers, and drive technical strategies for scalable software systems, focusing on high-quality solutions and system health.