Jobs at Ro (Ro.co)

Own and improve practice operations supporting clinical and non-clinical frontline teams. Manage onboarding, support desk operations, performance cadences, process automation, and special projects. Partner with People, Data, IT, Learning and Development, and Licensing and Credentialing teams to improve efficiency, consistency, service delivery, and frontline employee experience.

Lead Ro’s highest-priority integrated consumer marketing campaigns from strategy through launch and performance assessment. Develop cohesive strategies across paid, owned, and earned channels; coordinate Brand, Product Marketing, Growth, Communications, Insights, and channel teams; establish campaign architecture, priorities, timelines, and operating rhythms; resolve blockers; and improve campaign planning through performance feedback. This senior individual contributor role requires strong creative judgment, cross-functional leadership, operational rigor, and hands-on execution in a fast-moving consumer business.

Coordinate high-volume recruiting interviews, calendars, candidate communications, job postings, and onsite interview logistics. Partner with recruiters and hiring managers to deliver an organized, empathetic candidate experience. The role also supports Talent Team projects and requires strong communication, organization, adaptability, and problem-solving skills. This is a temporary six-month position with potential extension.

Designs and develops scalable, asynchronous-first learning for frontline clinical and operational care teams. Partners with clinical, operations, product, quality, safety, and other subject matter experts to translate complex information into practical training. Owns instructional design projects across onboarding, ongoing development, clinical programs, product launches, systems, policies, and workflows. Creates modular learning, assessments, and materials across modalities using adult learning principles and tools such as Articulate 360.

Supports supply plan execution by allocating inventory, coordinating pharmacy and distribution transfers, tracking purchase orders and shipments, monitoring supply gaps, and resolving inventory issues with suppliers and cross-functional teams. Maintains accurate order data in NetSuite and other planning systems, produces operational reports, and helps improve supply chain workflows and controls.

Build data and semantic models, documentation, context, and evaluations that improve conversational analytics powered by LLMs. Embed with stakeholder teams to understand analyst workflows and business needs, then develop self-service tooling and standardized analytic frameworks. Train non-data stakeholders on effective data and LLM usage, create reusable training materials, maintain evaluation processes, and track conversational analytics accuracy. Requires strong SQL, dbt modeling, BI, communication, teaching, problem-solving, and project ownership skills.

Performs receiving, stocking, picking, packing, shipping, inventory counts, and inbound/outbound logistics at the Torrance warehouse. Operates forklifts and pallet jacks, maintains accurate inventory, monitors supplies, follows safety and quality procedures, and keeps the facility clean and organized. Works full-time Monday through Friday to meet shipping deadlines and support patient orders.

Process prescription and over-the-counter medication orders by picking, packing, and preparing shipments accurately and on time. Troubleshoot order and shipping issues with pharmacists and care teams, maintain an organized work environment, and support safe medication dispensing in a fast-paced, high-volume pharmacy. Collaborate with doctors, engineers, product managers, and other multidisciplinary teams to deliver a seamless patient experience.

Supports warehouse operations by receiving, stocking, picking, packing, and shipping patient orders. Operates forklifts and pallet jacks, performs inventory counts and reconciliation, monitors supplies, maintains a clean and safe work area, and collaborates with warehouse staff to meet shipping deadlines and quality standards.

Lead Ro’s pharmacy automation strategy across fulfillment, compounding, warehouse, packaging, and distribution operations. Oversee automation technology selection, capital projects, vendor management, facility implementations, performance metrics, continuous improvement, SOPs, and regulatory compliance. Partner cross-functionally with pharmacy, operations, supply chain, technology, facilities, finance, quality, architects, engineers, and contractors to deliver scalable, safe, efficient, and compliant automation solutions across multiple sites.

Owns outsourced member experience operations across BPO partners, sites, and omnichannel support channels. Leads senior CX leaders, establishes performance and operating frameworks, improves workflows and SOPs, analyzes operational data, and drives accountability, quality, staffing health, and customer satisfaction. Partners cross-functionally with Product, Engineering, Pharmacy, QA, and Strategy while implementing CRM automation, AI-enabled tools, change management, and scalable process improvements.

Package and ship outbound patient orders, prepare packaging, receive and organize inventory, replenish supplies, and maintain accurate stock levels. Operate manual pallet jacks occasionally, maintain a clean and safe fulfillment workspace, follow SOPs and safety protocols, and collaborate with team members to meet shipping targets. The role requires dependable attendance, attention to detail, effective communication, physical stamina, and the ability to lift up to 50 pounds.

Processes and reviews medication orders, performs clinical interventions, answers patient questions, evaluates drug regimens, and collaborates with doctors and healthcare professionals to ensure accurate, timely medication fulfillment and optimal patient care. The pharmacist also supports workflow improvements and delivers a seamless patient experience in a high-volume pharmacy setting.

Build and ship LLM-powered production features end-to-end: prompt orchestration, tool calling, retrieval/RAG, embeddings, evaluation infrastructure, observability, safety guardrails, and integrations. Collaborate with clinical teams, prototype quickly, measure outcomes, and raise engineering standards through mentorship and technical leadership.

Own packaging initiatives from concept through implementation, coordinating cross-functional teams across operations, product, quality, sourcing, supply planning, brand, marketing, and external vendors. Develop data-driven business cases, manage testing and validation, oversee artwork change control, maintain packaging governance and documentation, and drive scalable solutions that improve patient experience and operational efficiency. The role requires structured decision-making, stakeholder alignment, supplier coordination, and execution across multiple complex initiatives.

Own, build, and operate Ro's internal endpoint and VDI systems across macOS, Windows, ChromeOS. Implement IaC, automate workflows (Tines/Okta), deploy software idempotently, contribute to Zero Trust and security tooling (osquery, Santa), support escalations, and participate in on-call rotations while collaborating with IT, Security, and Risk teams.

Leads pharmacy technician fulfillment operations, including team coaching, onboarding, scheduling support, prescription picking, packing, and shipping. Operates and troubleshoots pharmacy automation equipment, monitors quality and regulatory compliance, resolves workflow issues, maintains inspection readiness, and supports continuous improvement. Requires an active Florida Pharmacy Technician Certification, at least two years of pharmacy technician experience, strong attention to detail, leadership ability, and comfort with technology-driven workflows.

The Fulfillment Associate will package and ship orders, assist with inventory management, and maintain a clean workspace in a fast-paced environment.

Lead and standardize sterile and non-sterile compounding operations across sites, ensuring USP <795>/<797>/<800> compliance, inspection readiness, quality controls, performance metrics, deviation investigations, cross-functional alignment, training, and scalable operational growth.

Develop, coordinate, and deliver standardized role-based training for Pharmacy Operations at the Romeoville facility. Onboard new hires, create instructor-led/virtual/LMS content, maintain competency records and training matrices, monitor compliance and training effectiveness, support SOP changes and process improvements, and travel periodically to other pharmacy sites.