Jobs at Ro (Ro.co)

Design, build, and maintain provider- and care-team-facing web interfaces for clinical and operational workflows. Own features end-to-end, drive frontend architecture, optimize client-side performance and accessibility, collaborate with product/design/data/clinical teams, instrument metrics, and participate in on-call rotations to ensure reliable production systems.

Manage daily operations of a non-sterile compounding pharmacy, lead pharmacists and technicians, ensure compliance with USP and federal/state regulations, oversee training, quality, safety, and documentation, perform and audit compounding (including hazardous drugs per USP <800>), and collaborate with Supply Chain, Compliance, Quality, and Operations to optimize workflows and support growth.

Design, build, and maintain provider-facing web interfaces for clinical workflows. Own end-to-end frontend architecture, performance, accessibility, testing, observability, and reliability. Collaborate with product, design, data, and clinical teams, contribute to technical roadmap, and participate in on-call rotations to ensure production reliability.

Own, build, and operate Ro's internal endpoint and VDI systems across macOS, Windows, ChromeOS. Implement IaC, automate workflows (Tines/Okta), deploy software idempotently, contribute to Zero Trust and security tooling (osquery, Santa), support escalations, and participate in on-call rotations while collaborating with IT, Security, and Risk teams.

Ro is hosting an on-site interview day for roles in its Romeoville, IL pharmacy fulfillment center. Positions include fulfillment pharmacists, pharmacy technicians, compounding technicians, and fulfillment associates responsible for processing prescriptions, preparing and packaging compounded medications per USP and SOPs, and supporting picking, packing, inventory accuracy, and shipment logistics to deliver patient care nationwide.

Provide pragmatic employment law advice across the employee lifecycle, manage disputes and agency inquiries, advise on AI use and employee data privacy, support workforce strategy (classification, remote/cross-border issues), maintain policies and training, and partner on benefits, equity, and adjacent commercial or disputes matters as needed.

Lead earned consumer PR execution: write pitches, secure media coverage, source story ideas, track trends and results, manage agency relationships, draft media materials, and use analytics to quantify impact across Ro's product verticals.

The Senior Accountant manages accounting functions ensuring accurate financial reporting, prepares reconciliations, oversees invoicing, and collaborates on financial processes and audits.

Lead audit readiness and continuous compliance automation: manage Vanta, perform risk assessments and vendor reviews, support SOC 2/HIPAA/HITRUST audits, maintain cyber risk register, and build GRC reporting dashboards with BI tools.

Embed with clinical and operations teams to identify high-value AI opportunities; build LLM-powered features end-to-end including prompts, orchestration, Python services, evaluation suites, golden datasets, and metrics-driven experiments to measure product impact and prioritize work.

Own evaluation, measurement, and optimization of production LLM-powered features. Design reproducible evaluation frameworks, run experiments and analyses to identify failure modes and regressions, build metrics and dashboards, partner with engineering to productionize improvements, and mentor teammates on experimental design and measurement best practices.

The Manager, People Partner will drive HR initiatives, support Pharmacy teams, coach managers, ensure compliance, and enhance employee engagement.

As Senior Director of People Operations, you'll lead systems and programs that enhance employee experience, managing HR processes and analytics to drive operational excellence while ensuring compliance and scalability.

Build and ship LLM-powered production features end-to-end: prompt orchestration, tool calling, retrieval/RAG, embeddings, evaluation infrastructure, observability, safety guardrails, and integrations. Collaborate with clinical teams, prototype quickly, measure outcomes, and raise engineering standards through mentorship and technical leadership.

The Fulfillment Associate will package and ship orders, assist with inventory management, and maintain a clean workspace in a fast-paced environment.

Pack and ship outbound patient orders per SOPs, build boxes and prepare packaging, assist with inbound shipments and inventory replenishment, occasionally operate manual pallet jacks, maintain a clean and safe workspace, meet daily shipping targets, follow safety protocols, and communicate with team members.

Process prescription and OTC orders by picking, packing, and troubleshooting shipment issues. Work alongside pharmacists and cross-functional teams in a fast-paced, high-volume environment to ensure safe, accurate, timely dispensing and excellent patient experience. Must maintain organization, attention to detail, and schedule flexibility.

The Manager, People Technology & Analytics role involves overseeing HR technology systems, data governance, analytics, and improving operational efficiency through automation and AI solutions.

As a Lead Pharmacy Technician, oversee pharmacy operations, mentor technicians, ensure compliance, and manage workflows to fulfill prescription orders accurately.

As a Fulfillment Lead, oversee pharmacy operations, manage a team, ensure compliance, and enhance workflows while supporting medication fulfillment.