monday.com is building the AI work platform that not only helps manage and orchestrate work, but also does the work for you. Over 250,000 customers across departments worldwide use monday.com to bring people, workflows, and AI agents together on one flexible platform, where AI doesn't just assist, it executes. From work management and CRM to service and dev, every product in our ecosystem runs on the same AI layer, automating tasks, running workflows, and helping teams deliver exponentially more with less effort.
We move fast with big impact, fueled by a vibrant, ownership-driven culture where you’re empowered to shape how organisations achieve more and outpace their competition.
monday.com's team is growing and we are looking for a Professional Services Team Manager to join our team in London! In this role, you will lead and grow a team of Implementation Consultants responsible for implementing the monday.com's AI Work platform for our customers. Your team is responsible for advising and consulting with customers to build and optimise solutions using monday.com products. We’re looking for a results-oriented team leader with a demonstrated track record of successful customer outcomes.
About the role:
Ensure the high-quality, on-time delivery of high volumes of projects of varying length and complexity
Advise and enable the team on the different components of a project lifecycle, including discovery, requirements, configuration, testing, execution, roll-out, training, and launch
Partner with cross-functional stakeholders, including Customer Success, Sales, and Partners, to drive efficient and reliable project delivery for our customers.
Serve as a coach, mentor, and leader to individuals on the team, while setting expectations on performance based on data, using consistent feedback and transparency.
Identify and execute process improvements, policy development, delivery methods, metrics, and tools in support of client delivery.
Drive the strategy to onboard, enable, and expand usage and revenue with customers.
Maintain accountability for team operations and the KPIs used to measure the team’s success
Recruit, hire and train new team members.
Build programs and initiatives to drive continuous internal process improvement and enable the teams' ability to scale
Requirements:
5-10 years experience in Implementation, Professional Services, or Managed Services, preferably in SaaS or at technology consulting firms
3-5+ years of people management experience
Extensive experience with project management, CRM, service desk, and/or collaborative work management software
Experience delivering or overseeing AI-related implementations - including AI workflow automation, AI-powered platform features, or AI transformation projects
Familiarity with AI tools and the ability to advise customers on how to incorporate AI capabilities into their workflows and solutions
Ability to successfully navigate complex organisational structures (internal and external)
Comfortable transforming department strategy into tactical initiatives and executing on them
Process-focused and metrics-driven (desire to instil a process that can scale)
Experience estimating delivery effort and creating Statements of Work
Highly effective communication and interpersonal skills
An amazing team player who can collaborate with multiple internal and external stakeholders.
Skills Required
- 5-10 years experience in Implementation, Professional Services, or Managed Services (preferably in SaaS or technology consulting firms)
- 3-5+ years of people management experience
- Extensive experience with project management, CRM, service desk, and/or collaborative work management software
- Experience delivering or overseeing AI-related implementations, including AI workflow automation, AI-powered platform features, or AI transformation projects
- Familiarity with AI tools and ability to advise customers on incorporating AI into workflows and solutions
- Ability to navigate complex organisational structures (internal and external)
- Comfortable translating department strategy into tactical initiatives and executing them
- Process-focused and metrics-driven with a desire to instil scalable processes
- Experience estimating delivery effort and creating Statements of Work
- Highly effective communication and interpersonal skills
- Proven team player able to collaborate with multiple internal and external stakeholders
What the Team is Saying
What We Do
At monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B in ARR, 250,000+ customers, and a global team, we’re serious about building a product people love to use and giving our employees the same ownership and flexibility to shape the way the world works.
Why Work With Us
At monday.com we believe in transparency, accountability, and impact. Together, those values have lent themselves to create a strong culture of professional and creative autonomy where every team member is encouraged to share ideas and help bring them to life!
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
monday.com embraces a flexible work environment with our hybrid model!
