FieldPulse is a fast-growing, customer-focused SaaS company providing modern business management solutions for trade professionals, including plumbers, electricians, HVAC specialists, and specialty contractors. We empower business owners to run their operations more efficiently.
About the role
We're looking for a Product Manager to own and drive our AI product portfolio. You'll lead strategy and execution across voice AI, intelligent automation, and data enrichment – turning messy, real-world service business data into products that actually work in production.
This isn't a research role. You'll ship AI products that handle real customer calls, enrich real supplier data, and automate real workflows – all on top of a platform actively being modernized. You'll work directly with engineering leadership, and you'll own outcomes end to end: from discovery through launch, adoption, and iteration.
Where You'll Work
- Full-time, in-office at our headquarters in Dallas, TX.
- You’ll be right in the heart of the action, surrounded by a team of passionate, high-energy individuals who thrive in a collaborative, fast-paced environment.
What You'll Do
- Voice AI systems that answer inbound customer calls, qualify leads, and book jobs against live technician schedules
- AI-powered data enrichment – training models on supplier taxonomies, normalizing messy catalog data, and building intelligent pricing tools
- Evaluation infrastructure – prompt engineering, call analysis, success rate tracking, and continuous quality improvement for LLM-powered products
- Automation workflows that reduce manual effort across scheduling, dispatch, and customer communication
Responsibilities
- Define and drive product strategy for AI initiatives, aligning roadmap with company goals and measurable business outcomes (booking conversion, call success rate, customer retention)
- Partner directly with engineering to design, ship, and scale production AI systems – not prototypes
- Build and maintain evaluation frameworks to measure AI product quality, identify failure modes, and drive iterative improvement
- Translate real customer conversations and support data into product requirements – balancing innovation with what's shippable now
- Own the full product lifecycle: research, requirements, roadmap, launch, adoption, and iteration
- Stay current on LLM capabilities, voice AI platforms, and agent frameworks – and know when new technology is production-ready vs. hype
- Evaluate and manage AI vendor/model decisions, balancing capability, cost, and reliability
What We're Looking For
- 2-4 years of Product Management experience, ideally working on cross-platform integrations.
- Track record shipping technical products in AI, automation, or SaaS – ideally with LLM or voice AI experience
- Strong technical fluency: comfortable in conversations about LLMs, prompt engineering, API design, and system architecture
- Experience defining and tracking product metrics in ambiguous, fast-moving environments
- Ability to work across engineering, CS, sales, and leadership – translating complexity into clear decisions
- Bias for action and ownership. You ship, measure, learn, and iterate – not just write specs
Preferred Experience
- 1+ years of hands-on experience with AI developer tools (Claude, prompt engineering workflows, eval frameworks)
- Background in vertical SaaS, field service, or home services
- Familiarity with voice AI / telephony systems
What We Offer
- Impactful, Fast-Paced Startup Culture: Work on exciting projects that truly move the needle.
- Lunches Provided Monday–Friday: Delicious meals on us to fuel your day.
- Comprehensive Health Coverage: Medical insurance, plus dental & vision benefits to keep you covered.
Health & Wellness Perks: Memberships to keep you feeling your best. - 401(k) Plan: Secure your future while you grow with us.
- Clear Path for Growth: Transparent career progression, professional development, and promotion opportunities.
- Paid Parental Leave: Support for you and your family when it matters most.
Skills Required
- 2-4 years of Product Management experience
- Experience shipping technical products in AI, automation, or SaaS
- Strong technical fluency in discussions about LLMs and system architecture
- Ability to work across engineering, customer support, sales, and leadership
- Experience defining and tracking product metrics
FieldPulse Compensation & Benefits Highlights
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Affordable Benefits — Employee medical premiums are reported as employer-paid, and postings consistently advertise medical, dental, and vision coverage. Feedback suggests the core health package delivers strong value relative to typical growth‑stage offerings.
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Parental & Family Support — Paid parental leave appears across current job postings and is presented as a standard part of the package. This support signals attention to family needs alongside core compensation.
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Wellbeing & Lifestyle Benefits — Dallas‑based roles highlight daily provided lunches and wellness or lifestyle memberships as ongoing perks. These everyday benefits enhance perceived total rewards for in‑office staff.
FieldPulse Insights
What We Do
Trusted by thousands of service businesses, FieldPulse is an all-in-one platform that gets your entire field service team on the same page, across the office and the field, so that time is focused on growing the business and serving customers. Built with customization at the center, FieldPulse is the only service management software that adapts to the unique ways each service business manages their workflows. Backed by award-winning customer support, FieldPulse is the business partner contractors trust to simplify their operations and power growth. FieldPulse puts essential features like scheduling, estimates, invoices, payments, customer management, and job management into one platform and helps you scale while maintaining consistency across processes and service quality. As your business grows, opt in to advanced features for larger, more complex business types like custom reporting, inventory management, pricebook, Operator AI and more. Explore all features or get a demo at fieldpulse.com
Why Work With Us
FieldPulse was founded in 2015 and recently raised a $50 million Series C funding round in 2025. FieldPulse was named on the 2025 Inc. 5000 list of fastest growing private companies and has also been named Best Place to Work in Dallas by the Dallas Morning News.
FieldPulse Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
