About the Role:
As a Principal Enterprise Software Engineer (ServiceNow), you will lead high-impact software projects with substantial autonomy. Your role focuses on providing expert guidance, driving strategic technology initiatives, and ensuring that our enterprise applications maintain peak performance and reliability.
Responsibilities:
Customer & Business Impact
- Demonstrate Customer Obsession by deeply understanding business needs and translating them into scalable, high-impact technology solutions
- Drive thought leadership, ensuring all initiatives are clearly defined, prioritized, and tied to business value realization
- Partner with stakeholders across GBS to deliver solutions aligned to strategic outcomes
Technology & AI Leadership
- Lead the design and implementation of ServiceNow platform including analytics, and agentic AI solutions
- Champion an AI-first mindset, identifying opportunities to embed intelligence, automation, and predictive capabilities into the ecosystem
- Stay tech-aware, bringing thought leadership in emerging technologies, modern data architectures, and cloud innovation
Execution Excellence & Metrics
- Establish and continuously improve metric-driven productivity frameworks, including KPIs, SLAs, and OKRs across delivery and operations
- Ensure high availability, scalability, security, and performance of all systems
- Drive data-driven decision-making, using operational metrics to optimize delivery quality and efficiency
Collaboration & Communication
- Be an effective communicator, aligning cross-functional stakeholders across architecture, security, QA, and operations
- Lead globally distributed teams with a Global Thinker mindset, ensuring solutions scale across regions and business units
- Clearly articulate technical strategies and trade-offs to both technical and non-technical audiences
Governance & Delivery
- Define and enforce engineering standards, design guidelines, and governance frameworks
- Ensure consistent adherence to quality, security, and compliance requirements
Required Experience:
- Bachelor’s degree in computer science or related field, master's preferred
- Experience
- 15+ years of broad IT experience in enterprise platforms and ecosystems
- 10+ years of hands-on experience designing and building solutions in ServiceNow platform
- Proven track record of delivering highly available, scalable, and resilient systems
Technical Expertise
- Strong knowledge in ServiceNow platform including ITSM, ITAM, VR, SecOps modules
- Certified ServiceNow Administrator, ServiceNow Developer
- Strong experience in Platform Engineering & Automation: CMDB, ATF, Basic PA & Reporting, Automations using Flow Designer, Automations using Integrations, and Integration Hub.
- Expertise with Data integration, governance, and information management
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Skills Required
- Bachelor's degree in computer science or a related field
- 15+ years of broad IT experience in enterprise platforms and ecosystems
- 10+ years of hands-on experience designing and building ServiceNow solutions
- Proven track record delivering highly available, scalable, and resilient systems
- Strong knowledge of ServiceNow ITSM, ITAM, VR, and SecOps modules
- Certified ServiceNow Administrator certification
- ServiceNow Developer certification
- Strong experience with platform engineering and automation, including CMDB, ATF, Performance Analytics, Reporting, Flow Designer, integrations, and Integration Hub
- Expertise in data integration, governance, and information management
- Master's degree
Wolters Kluwer Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Wolters Kluwer and has not been reviewed or approved by Wolters Kluwer.
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Leave & Time Off Breadth — Time away benefits are positioned as broad, spanning vacation and sick time plus paid holidays and other covered leave types. Paid parental and caregiver leave, bereavement leave, and a volunteer day contribute to a more comprehensive time-off offering.
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Retirement Support — Retirement support is framed as meaningful through access to a 401(k)/retirement plan paired with company matching and additional contribution features in some descriptions. This is reinforced by mentions of profit sharing and other long-term savings-oriented programs.
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Parental & Family Support — Family-oriented support stands out through adoption assistance and paid parental leave provisions. These benefits are described alongside other caregiver supports that extend beyond basic leave categories.
Wolters Kluwer Insights
What We Do
Wolters Kluwer (www.wolterskluwer.com) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Founded in 1836 and headquartered in Alphen aan den Rijn, the Netherlands, the company serves customers in over 180 countries, maintains operations in over 40 countries and employs 18,600 people worldwide. Wolters Kluwer reported 2019 annual revenues of €4.6 billion. Listed on Euronext Amsterdam, Wolters Kluwer shares (WKL) are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY).
