Jobs at Wolters Kluwer

Lead end-to-end enterprise SaaS implementations, configuring the Brightflag platform, managing data migration strategies, coordinating integrations, and overseeing multiple complex projects. Serve as a trusted advisor to legal and technical stakeholders while managing requirements, risks, timelines, escalations, and customer success outcomes. Collaborate with Product, Engineering, and Customer Success to deliver scalable implementations and support long-term adoption.

Lead and own design, execution, and maintenance of advanced automated test suites. Drive test automation strategy, CI/CD integration, API testing, tooling evaluation, metrics reporting, and provide technical leadership to ensure software quality.

Owns the vision, roadmap, lifecycle, and performance of Canadian tax products. Partners with tax, development, sales, marketing, finance, support, and customers to prioritize requirements, deliver products, assess AI use cases, support launches, and improve customer outcomes. The role requires knowledge of Canadian taxation, accounting-firm workflows, product management, agile delivery, data privacy, and bilingual French-English communication. Occasional travel of approximately 10% is required.

Leads the global TeamMate customer lifecycle from implementation through renewal, overseeing Professional Services, Customer Success, Customer Service, Retention, Sales Support, Business Intelligence, and Product Operations. Manages approximately 90 global employees and external partners, drives customer engagement and retention, supports pricing, packaging, budgeting, strategic projects, market sizing, business cases, and operational automation. Partners across Sales, Marketing, Product, Finance, and global services teams to improve recurring revenue and customer outcomes.

Leads enterprise IT security and non-human identity governance programs, including identity inventory, risk classification, CI/CD and container identity, secrets management, AI agent governance, API key controls, MCP access, audit trails, shadow AI discovery, incident response, compliance, executive reporting, budgeting, and cross-department security strategy.

Leads the design, development, maintenance, testing, optimization, and troubleshooting of complex software applications. Collaborates with cross-functional teams, documents technical requirements, resolves IT issues, prepares data, supports end users, and applies mathematical and statistical techniques. The role also promotes responsible AI tool usage, validates AI-generated code, and designs agentic workflows to improve engineering productivity.

Develops and supports data science, machine learning, Generative AI, NLP, LLM, RAG, and Agentic AI solutions. Responsibilities include data preparation, feature engineering, model development and evaluation, experiment tracking, API and pipeline development, deployment support, monitoring, visualization, documentation, and collaboration with engineering, product, and business stakeholders. The role emphasizes reliable, maintainable, governed, and responsible AI solutions.

Supports AI-enabled tax software development as a fixed assets and depreciation subject matter expert. Interprets tax and accounting rules, defines asset lifecycle edge cases, guides product and engineering teams, validates calculations and reporting, reviews QA test coverage, supports UAT, and represents tax practitioner workflows. Requires strong fixed asset accounting expertise, clear communication, cross-functional collaboration, and the ability to identify risks and ambiguities.

Develops and edits print and digital content for medical education and clinical practice audiences. Manages high-volume product development projects, budgets, schedules, vendors, authors, and subject matter experts. Evaluates content quality, market viability, performance metrics, digital resources, and compliance with editorial, legal, and ethical standards. Collaborates cross-functionally to improve workflows, optimize content for digital delivery, resolve scope and quality issues, and deliver products on time and within budget.

Lead product management for a SaaS product area by developing roadmaps, researching markets and users, defining requirements, coordinating design and development, managing feature enhancements and beta testing, monitoring performance, supporting launches, and mitigating risks. The role also requires applying AI and agentic AI concepts to product analysis, specifications, and customer-facing prototypes while collaborating with regional owners.

Leads enterprise infrastructure transformation by defining multi-year strategy, modernizing cloud and platform capabilities, accelerating AI and automation adoption, guiding operating model changes, and driving organizational adoption. Partners with executives and cross-functional technology teams to establish governance, align workstreams, manage risks, measure outcomes, and realize business value. The role requires strategic technology leadership, executive communication, stakeholder influence, and extensive experience delivering large-scale modernization initiatives across complex global enterprises.

Supports B2B customers throughout onboarding, issue resolution, renewals, upselling, training, and ongoing relationship management. Monitors engagement data, documents interactions in CRM, coordinates implementation schedules and budgets, gathers customer feedback, and identifies service improvements. The role requires strong communication, problem-solving, analytical, collaboration, and customer-focused skills, along with a bachelor’s degree or equivalent B2B client service experience.

Manages customer relationships and Independent Director appointments across structured finance and corporate governance engagements. Responsibilities include complex onboarding, contract and documentation review, customer support, renewals, upselling, performance analysis, training, implementation coordination, and product feedback. The role collaborates with Sales and Product teams, resolves specialized issues, and proactively supports customers throughout the engagement lifecycle.

Define and deliver healthcare platform features by translating customer and market needs into product strategy, roadmaps, prototypes, and measurable outcomes. Partner cross-functionally with Technology, Clinical Content, Commercial, Legal, Sales, Marketing, and Customer Success. Use AI-enabled methods to accelerate discovery and validation while establishing quality, governance, clinical oversight, trust, and commercialization practices for reliable healthcare experiences.

Leads operational excellence and continuous improvement initiatives across service operations. Assesses workflows, maps current and future processes, analyzes data, develops business cases, and implements Lean, Six Sigma, automation, and AI-enabled improvements. Partners cross-functionally with technology, product, PMO, and operations teams, tracks KPIs and initiative outcomes, develops playbooks, supports change management, and advises senior stakeholders. Requires strong process optimization, analytics, communication, project coordination, and stakeholder influence skills.

Owns partner marketing strategy, budgets, campaigns, enablement, launch readiness, and performance measurement for the Corporate and Legal Compliance partnership channel. Develops joint go-to-market plans, co-marketing programs, partner toolkits, and demand-generation initiatives. Coordinates cross-functional teams and external agencies, tracks partner-sourced pipeline and revenue, measures marketing ROI, and provides recommendations to optimize investment and partner performance.

Leads strategic initiatives and long-term growth planning for the Health Research segment. Responsibilities include portfolio and market analysis, KPI and dashboard management, cross-functional program leadership, executive reporting, sales and product strategy support, innovation engagements, financial modeling, and evaluation of M&A, partnership, and investment opportunities. The role serves as a strategic advisor to senior leadership and coordinates execution across product, sales, finance, marketing, customer success, and other functions.

Leads corporate external communications across the Netherlands and selected international markets. Develops media relations strategies, advises executives, manages financial communications, coordinates analyst and media engagements, and oversees crisis communications and issues management. Creates press materials, supports earnings and annual reporting communications, builds media relationships, and aligns communications with corporate objectives. Requires extensive communications experience, Dutch and English fluency, strong media networks, and crisis and financial communications expertise.

Maintain, administer, monitor, and troubleshoot the OnGuard global collections application. The role manages user accounts, licenses, permissions, patches, updates, testing, incidents, vendor escalations, and software implementations. It coordinates with IT, engineering, project managers, vendors, and business stakeholders to resolve issues and maintain system functionality. The associate also creates project plans, tracks implementation timelines and deliverables, and communicates status across international teams.

Owns the tax and accounting product lifecycle by developing roadmaps, researching users and markets, defining requirements, coordinating cross-functional teams, managing feature enhancements, supporting launches, gathering feedback, monitoring performance, and mitigating product risks.