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The Role
Manage APAC customs and compliance operations for pharmaceutical imports and exports, including customs audits, duty payments, regulatory adherence, risk mitigation, broker and authority coordination, and process improvement. Oversee compliance with local regulations, Pfizer policies, GDP/GMP standards, and health authority requirements while monitoring performance, resolving escalations, and standardizing customs processes across the region.
Summary Generated by Built In
ROLE SUMMARY
As the Customs & Compliance Subject Matter Experts (SMEs), the role is responsible for ensuring Imports and Exports of shipments are executed adhering to Customs Regulatory compliance, mitigating customs risks, preventing penalties, and providing oversight of day-to-day customs operations across the APAC region including India. This includes ensuring that all customs activities are conducted in full compliance with applicable customs regulations, Pfizer policies, GDP/GMP standards, and local health authority requirements. The role also drives import/export process standardization and continuous improvement initiatives, leading projects to identify, mitigate, and remediate customs compliance risks while enhancing operational effectiveness and efficiency across the region.
ROLE RESPONSIBILITIES
BASIC QUALIFICATIONS
PREFERRED QUALIFICATIONS
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers .
Logistics & Supply Chain Mgmt
As the Customs & Compliance Subject Matter Experts (SMEs), the role is responsible for ensuring Imports and Exports of shipments are executed adhering to Customs Regulatory compliance, mitigating customs risks, preventing penalties, and providing oversight of day-to-day customs operations across the APAC region including India. This includes ensuring that all customs activities are conducted in full compliance with applicable customs regulations, Pfizer policies, GDP/GMP standards, and local health authority requirements. The role also drives import/export process standardization and continuous improvement initiatives, leading projects to identify, mitigate, and remediate customs compliance risks while enhancing operational effectiveness and efficiency across the region.
ROLE RESPONSIBILITIES
- Ensure customs compliance with local laws, customs regulations, and regulatory requirements across APAC.
- Manage import/export process including Drug Testing/sampling as required by local Authorities, and import duty payment process for importation into India and other APAC countries as assigned.
- Manage customs risks by identifying customs compliance gaps, operational vulnerabilities, and implementing corrective actions to mitigate any non-compliance risks.
- Prevent customs penalties and violations through accurate customs administration and oversight.
- Liaise with Internal Stakeholders, Customs Brokers and Customs Authorities on customs-related matters, customs audits and escalations.
- Drive continuous improvement initiatives to strengthen compliance controls and customs processes.
- Ensure adherence to Pfizer SOPs, work instructions, and corporate values in all customs operations.
- Monitor customs performance and reporting, ensuring issues are identified, escalated, and addressed in a timely manner.
- Maintain processes that are compliance with GDP/GMP and local regulatory requirements to support the lawful movement of pharmaceutical products across the globe.
- Represent the region in global and regional forums;
- Given the nature of the role, calls outside of standard office hours may be required.
BASIC QUALIFICATIONS
- Bachelor's degree
- 6-10 years' relevant work experience
- Strong knowledge on Customs Compliance operations and processes
- Direct involvement in managing Customs Audits
- Knowledge on Supply Chain and Logistics
- Proficient in English (both verbal and writing) and other languages are a benefit
- Experience in managing complex issues independently and drive solutions to the problems with Stakeholders and cross-functional teams.
PREFERRED QUALIFICATIONS
- Pharmaceutical / Life science industry
- Broad PC skills are essential (MS applications Outlook, Word, Excel, Visio and PowerPoint)
- Profound knowledge of SAP or other ERP systems and other Data Analytic Tools.
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers .
Logistics & Supply Chain Mgmt
Skills Required
- Bachelor's degree
- 6-10 years of relevant work experience
- Strong knowledge of customs compliance operations and processes
- Direct experience managing customs audits
- Knowledge of supply chain and logistics
- Proficiency in English, verbal and written
- Experience independently managing complex issues and driving solutions with stakeholders and cross-functional teams
- Experience in the pharmaceutical or life sciences industry
- Proficiency with Microsoft Outlook, Word, Excel, Visio, and PowerPoint
- Profound knowledge of SAP or other ERP systems and data analytics tools
What the Team is Saying
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Pfizer Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is described as comprehensive, spanning medical, dental, vision, and robust mental‑health benefits, with eligible Pfizer medications available at no cost in U.S. plans. Family‑building support and transgender‑inclusive care are explicitly included, alongside wellbeing resources such as a reimbursement wallet and telehealth options.
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Retirement Support — Retirement programs feature a 401(k) with company matching plus an additional Retirement Savings Contribution, complemented by company‑subsidized life, short‑term disability, and long‑term disability insurance. Materials also reference subsidized retiree medical coverage for eligible groups.
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Leave & Time Off Breadth — Paid vacation, holidays, personal days, and paid parental and caregiver leave are consistently highlighted in current U.S. summaries and job postings. Options like buying extra vacation days and transition‑back support strengthen the time‑off offering.
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The Company
What We Do
Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.
Why Work With Us
We are the inventors, the problem solvers, the big thinkers — those who surmount any hurdle to deliver breakthrough medicines to the people who are counting on them the most.
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Pfizer Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
2.5 days a week
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