Be an Early Applicant
The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.
The Role
Senior subject-matter expert designing and documenting OSS/BSS billing solutions, leading integration and field-level mapping across billing, ordering, and MVNO systems. Provide Amdocs CES expertise, performance tuning, debugging, and production triage. Lead technical migrations, mentor junior staff, validate testing, and implement multi-year roadmaps and tooling improvements to ensure zero-downtime billing operations.
Summary Generated by Built In
TITLE: Principal Billing Solutions II (Multiple Openings)
LOCATION: Charlotte, NC
JOB SUMMARY: As a senior subject matter expert, define and document solution designs including detailed technical requirements, cross-system integration points and data mapping, and traceability to business requirements for business initiatives in Operations Support Systems (OSS) and Business Support Systems (BSS). Lead interface mapping between billing platform, ordering applications, and homegrown IT applications including field-level specification and mapping across applications. Provide subject matter expertise on industry standard mobile/wireless billing and ordering tools, specifically Amdocs CES platform, including integration with MVNO platform, Syniverse roaming, Assurant, Rating/Usage and other industry standard tools required to operate an MVNO business. Lead technical performance optimization exercises necessary to support rapid growth in technology platforms with no latency and zero downtime system performance including query tuning and optimization, source code optimization, proper use of caching, and other technical solution recommendations. Train junior team members on mobile billing and ordering industry standard technologies and processes across the OSS/BSS stack. Conduct technical debugging including code review and log tracing to troubleshoot defective system behavior as part of new feature development process. Partner with testing organizations to review planned test coverage of upcoming features and recommend additional validation steps. Perform testing to reproduce production issues and write queries to determine full scope of impact, summarize issues and impact into executive level communication. Lead production triage including determining immediate mitigation action and longer-term technical root cause analysis and oversee people, process, and technology remediation steps. Implement multi-year business roadmaps into technology platforms and lead planning across development teams. Utilize industry expertise on best practices in customer experience and billing and ordering policies to inform decision making on possible policy changes and company-wide initiatives to pursue to drive customer growth and improve operating efficiency. Identify opportunities and lead initiatives to introduce new tooling to improve productivity across the team.
EDUCATION / REQUIREMENTS: Bachelor's degree in Information Technology, Computer Engineering, or a related field. 10 years of experience leveraging the Amdocs CES Billing Suite for billing solutions. 10 years of experience with MVNO integration of systems and management of data between MVNO provider and operator. 10 years of experience designing and documenting technical solutions for complex business problems. 10 years of experience writing, tuning, and coaching others to write complex software computing and database queries in multiple programming languages including a combination of SQL, Python, R, Java, or C/C#. 10 years of experience contributing across full software development lifecycle. 10 years of experience utilizing agile development methodology. 5 years of experience in software development including scoping and estimation of work across different technology platform environments and systems including both COTS (Commercial off-the-shelf) and Custom-Built applications. 3 years of experience as technical lead of at least one multi-year migration across billing platforms. Hybrid arrangement is available.
#LI-ML6
CBI604 2026-75564 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
LOCATION: Charlotte, NC
JOB SUMMARY: As a senior subject matter expert, define and document solution designs including detailed technical requirements, cross-system integration points and data mapping, and traceability to business requirements for business initiatives in Operations Support Systems (OSS) and Business Support Systems (BSS). Lead interface mapping between billing platform, ordering applications, and homegrown IT applications including field-level specification and mapping across applications. Provide subject matter expertise on industry standard mobile/wireless billing and ordering tools, specifically Amdocs CES platform, including integration with MVNO platform, Syniverse roaming, Assurant, Rating/Usage and other industry standard tools required to operate an MVNO business. Lead technical performance optimization exercises necessary to support rapid growth in technology platforms with no latency and zero downtime system performance including query tuning and optimization, source code optimization, proper use of caching, and other technical solution recommendations. Train junior team members on mobile billing and ordering industry standard technologies and processes across the OSS/BSS stack. Conduct technical debugging including code review and log tracing to troubleshoot defective system behavior as part of new feature development process. Partner with testing organizations to review planned test coverage of upcoming features and recommend additional validation steps. Perform testing to reproduce production issues and write queries to determine full scope of impact, summarize issues and impact into executive level communication. Lead production triage including determining immediate mitigation action and longer-term technical root cause analysis and oversee people, process, and technology remediation steps. Implement multi-year business roadmaps into technology platforms and lead planning across development teams. Utilize industry expertise on best practices in customer experience and billing and ordering policies to inform decision making on possible policy changes and company-wide initiatives to pursue to drive customer growth and improve operating efficiency. Identify opportunities and lead initiatives to introduce new tooling to improve productivity across the team.
EDUCATION / REQUIREMENTS: Bachelor's degree in Information Technology, Computer Engineering, or a related field. 10 years of experience leveraging the Amdocs CES Billing Suite for billing solutions. 10 years of experience with MVNO integration of systems and management of data between MVNO provider and operator. 10 years of experience designing and documenting technical solutions for complex business problems. 10 years of experience writing, tuning, and coaching others to write complex software computing and database queries in multiple programming languages including a combination of SQL, Python, R, Java, or C/C#. 10 years of experience contributing across full software development lifecycle. 10 years of experience utilizing agile development methodology. 5 years of experience in software development including scoping and estimation of work across different technology platform environments and systems including both COTS (Commercial off-the-shelf) and Custom-Built applications. 3 years of experience as technical lead of at least one multi-year migration across billing platforms. Hybrid arrangement is available.
#LI-ML6
CBI604 2026-75564 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
Skills Required
- Bachelor's degree in Information Technology, Computer Engineering, or related field
- 10 years experience leveraging the Amdocs CES Billing Suite
- 10 years experience with MVNO integration and data management between MVNO provider and operator
- 10 years designing and documenting technical solutions for complex business problems
- 10 years writing, tuning, and coaching others on complex software and database queries (SQL, Python, R, Java, C/C#)
- 10 years contributing across the full software development lifecycle
- 10 years utilizing agile development methodology
- 5 years software development experience including scoping and estimation across COTS and custom-built applications
- 3 years as technical lead of at least one multi-year billing platform migration
- Subject matter expertise in mobile/wireless billing and ordering tools and integrations (Syniverse, Assurant, Rating/Usage, MVNO platform integrations)
What the Team is Saying
Eilisa
Group Vice President, Service Delivery Applications
Stephanie
Sr. Director, Video Tools & Automation
Raquenel
Senior Director, Product Insights
Mary
GVP, Network Security Operations
Kat K.
Director of Field Operations
Spectrum Compensation & Benefits Highlights
-
Retirement Support — 401(k) match is dollar-for-dollar up to 6% of pay, plus an additional 3% company contribution for most employees, creating up to 9% in annual employer retirement funding. This structure provides meaningful, predictable long-term savings support.
-
Affordable Benefits — Medical, dental, and vision options are positioned as affordable, with the company absorbing annual cost increases for the past 12 years to keep employee premiums lower. 24/7 EAP counseling expands access to no-cost mental health support.
-
Parental & Family Support — Six weeks paid parental leave (14 weeks for birth mothers), fertility benefits, and up to $15,000 for adoption and surrogacy indicate strong family-building support. These benefits complement standard PTO and paid holidays that increase with tenure.
Spectrum Insights
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Our Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences together. The experience within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.
Why Work With Us
At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.
Gallery
Spectrum Teams
Product & Tech
About our Teams
Spectrum Offices
OnSite Workspace
Typical time on-site:
None
Stamford, CT
Austin, TX
Charlotte, NC
Denver, CO
Los Angeles, CA
Saint Louis, MO
Stamford, CT
Learn more
