Platform Engineer

Posted Yesterday
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Bengaluru, Bengaluru Urban, Karnataka, IND
In-Office
Mid level
Food • Greentech • Logistics • Sharing Economy • Transportation • Agriculture • Industrial
Reimagining what's possible for food and agriculture
The Role
Designs, develops, configures, integrates, automates, and maintains Cargill’s ServiceNow platform across ITSM, ITOM, and enterprise workflows. Responsibilities include ServiceNow catalog and application development, workflow automation, platform upgrades, testing, debugging, technical support, documentation, governance, security compliance, and continuous improvement. The engineer collaborates with cross-functional teams to deliver scalable, reliable solutions and provides training to users and stakeholders.
Summary Generated by Built In
Job Purpose and Impact
The ServiceNow Senior Platform Engineer will play a critical role in designing, developing, and maintaining Cargill's ServiceNow platform to deliver scalable and reliable enterprise solutions.This position is responsible for implementing configurations, integrations, and automation within ServiceNow to support IT Service Management (ITSM), IT Operations Management (ITOM), and other enterprise workflows. The engineer will collaborate with cross-functional teams to ensure the platform meets business needs, adheres to best practices, and drives operational efficiency across global technology services. As an engineer, this role will require development initiatives, optimize platform performance, and ensure compliance with governance and security standards.
Key Accountabilities
  • SOFTWARE DEVELOPMENT: Designs and develops high-quality software solutions by writing clean, maintainable, and efficient code.
  • AUTOMATION: Application of internal software deployment platforms, continuous integration or continuous delivery pipelines, and twelve-factor development methodology to automate the deployment process, ensuring smooth and reliable releases.
  • COLLABORATION: Partners with cross-functional teams of product managers, designers, and other engineers to gather requirements and deliver solutions that meet business needs.
  • TESTING & DEBUGGING: Writes and maintains unit tests and integration tests and performs debugging to maintain the quality and performance of the software, applying test-driven development as needed.
  • CONTINUOUS IMPROVEMENT: Recommends options for improving the software development and deployment processes and implements the approved standards to improve efficiency and reliability.
  • DOCUMENTATION: Creates and maintains comprehensive documentation for complex software applications, deployment processes, and system configurations.
  • TECHNICAL SUPPORT: Provides technical support and troubleshooting for complex issues with deployed applications to ensure minimal downtime and fast resolution.

Qualifications
  • Minimum requirement of 3 years of relevant work experience, typically reflects 4 years ServiceNow-Specific Responsibilities:
  • ServiceNow Platform Management: Administer and maintain the ServiceNow platform, including configuration, customization, and integration with other systems.
  • ServiceNow Development: Develop and implement new ServiceNow Catalogs, modules, applications, and workflows to meet business requirements.
  • Must have Minimum 2 years of experience in ServiceNow Catalog Engineering, including catalog item development, Record Producers, Order Guides, Scripting, Flow Designer/Workflow development, and implementation of complex fulfillment and automation solutions.
  • ServiceNow Automation: Utilize ServiceNow's automation capabilities to streamline processes and improve efficiency.
  • ServiceNow Upgrades: Plan and execute ServiceNow platform upgrades, ensuring minimal disruption to users and maintaining compatibility with existing customizations.
  • ServiceNow Best Practices: Ensure adherence to ServiceNow best practices and standards in all development and administration activities.
  • ServiceNow Training & Support: Provide training and support to end-users and other stakeholders on ServiceNow functionalities and features.

Skills Required

  • Minimum 3 years of relevant work experience, typically reflecting 4 years
  • Minimum 2 years of experience in ServiceNow Catalog Engineering
  • Experience developing ServiceNow catalog items, Record Producers, and Order Guides
  • Experience with ServiceNow scripting
  • Experience with Flow Designer or Workflow development
  • Experience implementing complex fulfillment and automation solutions in ServiceNow
  • Experience administering, configuring, customizing, and integrating the ServiceNow platform
  • Experience developing ServiceNow catalogs, modules, applications, and workflows
  • Experience planning and executing ServiceNow platform upgrades
  • Knowledge of ServiceNow best practices and development standards
  • Ability to provide ServiceNow training and technical support

What the Team is Saying

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Cargill Compensation & Benefits Highlights

  • Healthcare Strength Health coverage is described as robust, with multiple medical plan options (including HSA/HRA pathways) plus dental, vision, and mental‑health supports such as a 24/7 EAP and Lyra. Wellness incentives, health advocacy, and group‑rate voluntary protections further round out the offering.
  • Retirement Support Retirement programs combine a 401(k) with company contributions and an Employee Stock Ownership Plan, with some materials also noting an employer‑funded retirement account based on age and service. This multi‑layered design emphasizes long‑term savings and ownership participation.
  • Parental & Family Support Paid family leave for the delivering parent is outlined at up to 12 weeks fully paid when combining salary continuation and leave programs, alongside bonding and caregiver leave structures. Family resources such as adoption/surrogacy reimbursement, Bright Horizons childcare support, and Milk Stork are also available.

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The Company
HQ: Wayzata, MN
155,000 Employees
Year Founded: 1865

What We Do

We are a family company providing food, ingredients, agricultural solutions and industrial products to nourish the world in a safe, responsible and sustainable way. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials— from eggs to edible oils, salt to skincare, feed to flooring. By providing customers with products that are vital for living, we help businesses grow, communities prosper and consumers live well in their daily lives.

Why Work With Us

The decision to join Cargill can open the door to a world of possibility. As part of our Digital, Technology & Data team, you’ll get to be part of a large and diverse group full of unique perspectives united by a common, higher purpose while building a rewarding career full of opportunity, growth and the satisfaction of knowing your work matters.

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Employees engage in a combination of remote and on-site work.

Typical time on-site: Not Specified
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