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Reimagining what's possible for food and agriculture
The Role
Leads ServiceNow ITOM initiatives involving Discovery, Service Mapping, and Event Management. Monitors infrastructure, troubleshoots complex network and hosting issues, manages incidents, performs protocol analysis, configures infrastructure, supports migrations and implementations, develops automation scripts, and maintains documentation, backup, and disaster recovery plans. Requires extensive collaboration with vendors, service providers, and internal technical teams.
Summary Generated by Built In
Job Purpose and Impact
Key Accountabilities
Qualifications
- The Senior Professional, Operations job maintains the smooth operation of the organization's infrastructure by performing complex tasks, including monitoring systems, troubleshooting issues, and implementing security measures. With minimal supervision, this job resolves network issues, handles incidents, and conducts protocol analysis to ensure proper communication between network devices. This job collaborates with vendors and internal teams to document complex network and infrastructure issues and implement security measures to protect the network infrastructure.
Key Accountabilities
- MONITORING INFRASTRUCTURE PERFORMANCE: Leads network performance monitoring to maintain smooth and efficient operations, applying tools to track network traffic, identify issues, and ensure optimal performance.
- TROUBLESHOOTING & RESOLVING ISSUES: Diagnoses and resolves complex network and hosting problems affecting routers, switches, servers, and communication circuits, including performing root cause analysis and implementing solutions to prevent future occurrences.
- INCIDENT MANAGEMENT: Leads monitoring and responding to network and hosting incidents, outages, and performance alerts, including categorizing issues, and facilitating with technical teams for timely resolution.
- PROTOCOL ANALYSIS: Performs complex protocol analysis to troubleshoot network issues and sustain proper communication between network devices.
- CONFIGURATION & DEPLOYMENT: Configures and deploys new hardware and software while ensuring compatibility with existing systems, including setting up servers, network devices, and other infrastructure components.
- COLLABORATION & COMMUNICATION: Partners with vendors, third party service providers, and internal teams to resolve complex network issues and improve network performance, providing effective and efficient communication, coordination and timely updates.
- DOCUMENTATION & REPORTING: Validates the documentation of network issues, resolutions, and performance trends, reviews and provides reports to stakeholders to inform decision making and improve network operations.
- BACKUP & DISASTER RECOVERY: Develops and maintains backup and disaster recovery plans to ensure data integrity and availability in case of system failures or data loss.
- PROJECT MANAGEMENT: Leads information technology projects, such as system upgrades, migrations, and new implementations, delivering projects on time and within budget.
- AUTOMATION & SCRIPTING: Develops automation scripts and tools to streamline infrastructure management tasks and improve operational efficiency.
Qualifications
- Minimum requirement of 8 years of relevant work experience in ITOM, Service Mapping, Discovery , Event Management
Skills Required
- Minimum 8 years of relevant work experience in ITOM, Service Mapping, Discovery, and Event Management
What the Team is Saying
Gaby
Data Engineering Lead
Landon
North America Service Assurance Manager
Navita
Software Engineering Senior Supervisor
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William Orgertrice
Data Engineer
Kayode D.
Principal Data Engineer
Patricia
Supply Chain Learning & Development and Digital Support Lead
Heather W.
Software Engineer
Kristen K.
Factory of the Future Digital Product Manager
Shrey B.
Senior Software Engineer
Madhuri P.
Senior Data Scientist
William Orgertrice
Data Engineer — Data Function, Platforms and Product Engineering
Navita S.
Software Engineering Senior Supervisor
Heather W.
Software Engineer
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Cargill Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is described as comprehensive, including medical, dental, vision, mental health/EAP resources, wellness programs, and partner services like Bright Horizons and Milk Stork on the official benefits hub. Feedback suggests these offerings provide robust support for both physical and psychological well-being.
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Retirement Support — Retirement programs feature immediate 401(k) eligibility with a competitive company match, plus an ESOP component and Vanguard administration, with some materials also noting an employer-funded retirement account. Feedback suggests the multi-layered savings design and clear match mechanics are notable strengths.
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Leave & Time Off Breadth — PTO tiers start at 15 days and scale up to 30 days with tenure, alongside defined holidays and floating personal days. Paid family leave for bonding and caregiving further rounds out a well-structured time-off program.
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The Company
What We Do
We are a family company providing food, ingredients, agricultural solutions and industrial products to nourish the world in a safe, responsible and sustainable way. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials— from eggs to edible oils, salt to skincare, feed to flooring. By providing customers with products that are vital for living, we help businesses grow, communities prosper and consumers live well in their daily lives.
Why Work With Us
The decision to join Cargill can open the door to a world of possibility. As part of our Digital, Technology & Data team, you’ll get to be part of a large and diverse group full of unique perspectives united by a common, higher purpose while building a rewarding career full of opportunity, growth and the satisfaction of knowing your work matters.
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Cargill Teams
Cargill Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
Not Specified
