Cargill Jobs

Consultant, I&O Operations, MIM

Cargill

Consultant, I&O Operations, MIM

Posted Yesterday

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Bengaluru, Bengaluru Urban, Karnataka, IND

In-Office

Expert/Leader

Food • Greentech • Logistics • Sharing Economy • Transportation • Agriculture • Industrial

Reimagining what's possible for food and agriculture

The Role

Coordinates major incident response for infrastructure and application outages, facilitates service restoration, manages stakeholder communications, and partners with technical teams and vendors. Documents incidents, analyzes operational trends, produces service reports, supports governance reviews, and identifies continuous improvement opportunities for ITSM processes, controls, and service reliability.

Summary Generated by Built In

Job Purpose and Impact

Consultant, I&O Operations supports the reliability, stability, and continuous improvement with Cargill. Operating within the Major Incident Management and IT Service Management (ITSM) function, this role coordinates major incident response activities, facilitates service restoration, monitors operational performance, and partners with technical teams, vendors, and business stakeholders to minimize service disruptions. The role contributes to process governance, operational reporting, and continuous service improvement initiatives while ensuring effective communication during critical major incidents and infrastructure events.

Key Accountabilities
1. INCIDENT & MAJOR INCIDENT MANAGEMENT: Monitors, coordinates, and responds to infrastructure and application incidents, outages, and performance alerts, facilitating major incident processes, stakeholder communications, service restoration activities, and coordination across technical support teams.
2. DOCUMENTATION, REPORTING & CONTINUOUS IMPROVEMENT: Documents incidents, preliminary trigger cause, resolutions, and operational trends; develops reports and service insights to support decision making, governance reviews, and continuous improvement initiatives.
3. COLLABORATION & STAKEHOLDER ENGAGEMENT: Partners with vendors, service providers, technical teams, and business stakeholders to coordinate resolution activities, manage operational communications, and improve service reliability and user experience.
4. SERVICE GOVERNANCE & PROCESS IMPROVEMENT: Supports operational governance activities by analyzing incident trends, identifying improvement opportunities, facilitating major incident reviews, and contributing to the enhancement of ITSM processes, controls, and operational effectiveness.5. MINIMUM & TYPICAL YEARS OF WORK EXPERIENCE: Minimum of 5 years of relevant work experience, typically reflecting 8-10 years of demonstrated experience in increasingly responsible operational and technology roles.
Qualifications

Minimum of 5 years of relevant work experience, typically reflecting 8-10 years of demonstrated experience in increasingly responsible operational and technology roles.

Skills Required

Minimum of 5 years of relevant work experience in operational and technology roles
Typically 8–10 years of demonstrated experience with increasing responsibility

What the Team is Saying

Cargill Compensation & Benefits Highlights

Healthcare Strength — Health coverage is described as comprehensive, including medical, dental, vision, mental health/EAP resources, wellness programs, and partner services like Bright Horizons and Milk Stork on the official benefits hub. Feedback suggests these offerings provide robust support for both physical and psychological well-being.
Retirement Support — Retirement programs feature immediate 401(k) eligibility with a competitive company match, plus an ESOP component and Vanguard administration, with some materials also noting an employer-funded retirement account. Feedback suggests the multi-layered savings design and clear match mechanics are notable strengths.
Leave & Time Off Breadth — PTO tiers start at 15 days and scale up to 30 days with tenure, alongside defined holidays and floating personal days. Paid family leave for bonding and caregiving further rounds out a well-structured time-off program.

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The Company

HQ: Wayzata, MN

155,000 Employees

Year Founded: 1865

What We Do

We are a family company providing food, ingredients, agricultural solutions and industrial products to nourish the world in a safe, responsible and sustainable way. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials— from eggs to edible oils, salt to skincare, feed to flooring. By providing customers with products that are vital for living, we help businesses grow, communities prosper and consumers live well in their daily lives.

Why Work With Us

The decision to join Cargill can open the door to a world of possibility. As part of our Digital, Technology & Data team, you’ll get to be part of a large and diverse group full of unique perspectives united by a common, higher purpose while building a rewarding career full of opportunity, growth and the satisfaction of knowing your work matters.