Who We Are – MassMutual India
Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
Together, we’re stronger.
Job Description
Okta IAM Operations Engineer (3–6 Years Experience)
Role Overview
We are seeking an experienced Okta Operations Engineer to support and operate our enterprise Identity and Access Management (IAM) environment built on Okta.
This role is primarily operational, focused on production support, user lifecycle management, application onboarding, incident handling, and platform stability, while partnering with application, security, and infrastructure teams.
The ideal candidate will have strong hands‑on experience with Okta administration, IAM concepts, and enterprise application integrations.
Key Responsibilities
Okta Operations & User Lifecycle Management
- Provide L2/L3 operational support for Okta IAM platform
- Manage user lifecycle processes including joiner, mover, and leaver (JML)
- Support user provisioning and de‑provisioning, group memberships, and role assignments
- Maintain and support Okta Universal Directory, groups, and attribute mappings
- Perform routine administrative activities in line with IAM policies and controls
Application & Integration Support
- Support application integrations with Okta using:
- SAML
- OIDC / OAuth
- Assist with new application onboarding, configuration, and troubleshooting
- Support Single Sign‑On (SSO) and Multi‑Factor Authentication (MFA) configurations
- Work with application teams and vendors to resolve authentication and access issues
Incident Management & Troubleshooting
- Respond to production incidents related to Okta, SSO, MFA, and access issues
- Troubleshoot issues related to:
- Authentication failures
- Token/session issues
- Group and attribute misconfigurations
- Participate in root cause analysis (RCA) and corrective action implementation
- Support on‑call rotation, including off‑hours and weekend support when required
Platform Maintenance & Security Operations
- Support platform hygiene, including cleanup of unused users, groups, and apps
- Assist with access reviews, audits, and compliance activities
- Monitor Okta logs and alerts for operational and security issues
- Ensure adherence to security standards and IAM best practices
Documentation & Process Support
- Create and maintain:
- Operational runbooks
- SOPs and troubleshooting guides
- Document standard configurations, known issues, and support procedures
- Continuously improve operational efficiency through automation and process enhancements
Required Qualifications
Experience & Education
- Bachelor’s degree in Computer Science, Information Technology, or equivalent experience
- 3–6 years of hands‑on experience in IAM operations with strong Okta exposure
- Experience working in enterprise IAM / security operations environments
Technical Skills
- Strong hands‑on experience with:
- Okta Administration
- Universal Directory
- Groups, policies, and workflows
- Experience with:
- SAML, OIDC, OAuth
- SSO and MFA implementations
- Good understanding of:
- IAM concepts
- RBAC and least‑privilege access
- Experience with PowerShell or scripting is a plus
- Familiarity with:
- Azure AD / Entra ID (nice to have)
- ITSM tools (ServiceNow preferred)
Why Join Us?
We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India's Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.
Does this sound like a great fit? Apply today!
Skills Required
- Bachelor's degree in Computer Science, Information Technology, or equivalent experience
- 3-6 years hands-on experience in IAM operations with strong Okta exposure
- Experience in enterprise IAM/security operations environments
- Hands-on experience with Okta administration, Universal Directory, groups, policies, and workflows
- Experience with SAML, OIDC, and OAuth integrations
- Experience implementing and supporting SSO and MFA
- Good understanding of IAM concepts, RBAC, and least-privilege access
- Experience with production incident handling, troubleshooting, and root cause analysis
- Ability to support on-call rotation including off-hours and weekend support
- Experience with PowerShell or scripting
- Familiarity with Azure AD / Entra ID
- Familiarity with ITSM tools (ServiceNow preferred)
What the Team is Saying
What We Do
With our world class Global Capability Centre (GCC) in the heart of Hyderabad, we at MassMutual are extending a nearly 170-year legacy of securing futures and protecting loved ones to Telangana, India in 2020. The Hyderabad GCC has been established to explore the global talent pool with an in-house team of experts in full-stack Development & Support, DevOps, Quality Assurance, Security & Cloud Engineering, Data Science and several other areas such as insurance, business, security, and operations. Living Mutual has always been at the core of MassMutual’s purpose. Since 1851, MassMutual’s mutual way of life has been reflected in its various initiatives, be it Social Responsibility, Corporate Governance, or Diversity & Inclusion. With the opening of our Hyderabad facility, you’ll not only get to work in our innovative, state-of-the-art Global Capability Centre, you’ll also be supported by colleagues in our global MassMutual community. Spread across 73000+ square feet facility on the 7th floor of BSR IT SEZ, the Global Capability Center in Hyderabad can house more than 600 employees. Located at the heart of Financial District, the facility boasts of work class infrastructure and amenities, enabled by state-of-the-art technology and security systems. In-house gymnasium / aerobics center, yoga room, indoor games room, mothers’ / wellness room, 200+ seater cafeteria, high-rise & lounge seating are some of the amenities available for the employees. The SEZ facility will also provide common creche and eat-out restaurants in the building premises, once operational. Join us now to collaborate with teams across the world on projects and initiatives that will contribute to the growth of MassMutual as a global financial services leader.
Why Work With Us
MassMutual is leading the financial services industry in digital enablement, and the new MassMutual India Global Capability Center is a result of this effort. We are here to empower careers and help people secure their futures through innovation and technology.
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