About Hilton Melbourne Little Queen Street
Hilton Melbourne Little Queen Street combines old world charm with modern luxuries! This newly opened hotel is located in the heart of the CBD, and features 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym and five meeting & event spaces.
About the role
As the Night Manager, you will report directly to the Front Office Manager as you lead the overnight Front Office operation, supporting team members, managing guest arrivals and departures, completing night audit procedures, and responding to guest concerns, operational matters or emergencies that may arise overnight. You will be someone who is helpful, thoughtful and engaging in their approach, and who takes genuine pride in creating memorable guest experiences. Specifically, you will be responsible for:
- Manage and take full responsibility for the hotel during the overnight hours
Handle guest requests, inquiries and complaints promptly
- Complete Night Audit duties
- Ensure all team members are prepared and well-informed to deliver guests an exceptional experience from check-in through check-out
Maximise sales revenues through up-selling and marketing programs within the department
- Understand and demonstrate correct procedures regarding credit cards and cash in accordance with the hotel credit policy
Handle any management issues or emergencies that arise, record and resolve as necessary
- Monitor guest satisfaction reports and implement actions to improve results
- Upholding and maintaining Hilton brand standards
What are we looking for?
- A minimum of 1 year experience in a leadership front office role in a similar sized hotel
- Fluent in the English language in order to communicate professionally with guests and team members, both in person and over the telephone
- Excellent leadership, inter-personal and training and development skills
- A passion for delivering exceptional guest experiences
- Demonstrated ability to resolve problems and conflict, and work efficiently under pressure
- Well-presented, organised and have a calm personality
- High level of IT skills, including Excel and Word
What will it be like to work for Hilton?
At Hilton we know that our Team Members are the reason behind our success so in turn we are committed to ensuring that Hilton is a workplace where you can Thrive and make time for what matters most. In 2025, Hilton ranked #1 across all industries by the Great Place to Work Institute in Australia and Worldwide. At Hilton, you can also look forward to receiving:
- Worldwide travel discounts at unbelievable rates for you and your friends and family!
- 25% off Food & Beverage in the hotels.
- Free access to growth and development opportunities from top class providers; Harvard University and LinkedIn Learning just to name a few
- A workplace culture that foster personal wellbeing and gives you free access to Employee Assistance Programs to support your mental and physical wellbeing
- Team Member Recognition Programs, including monthly celebrations and quarterly team events.
- Hilton's 2030 corporate social responsibility goals, volunteering and community engagement opportunities.
Skills Required
- Minimum 1 year of experience in a leadership front office role in a similar-sized hotel
- Fluent English communication skills
- Excellent leadership, interpersonal, and training and development skills
- Passion for delivering exceptional guest experiences
- Ability to resolve problems and conflict and work efficiently under pressure
- Well-presented, organized, and calm personality
- High level of IT skills, including Microsoft Excel and Word
Hilton Compensation & Benefits Highlights
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Wellbeing & Lifestyle Benefits — Go Hilton provides heavily discounted hotel stays for team members and extends access to family and friends, with up to 110 discounted nights and rates as low as $40 in some cases. Additional wellbeing resources include an Employee Assistance Program, mental-health support, caregiving resources, and programs like Thrive and sabbaticals.
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Retirement Support — A 401(k) is offered with a company match of 100% on the first 3% of eligible pay plus 50% on the next 2%. This structure provides meaningful employer support for long‑term savings.
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Parental & Family Support — New parents receive 4 weeks of fully paid parental leave, with birthing parents receiving an additional 8 weeks for a total of 12 weeks. Support extends to adoption assistance up to $10,000 per eligible child and resources for caregiving.
Hilton Insights
What We Do
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 28 world-class brands comprising more than 9,400 properties and nearly 1.4 million rooms, in 144 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 4 billion guests in its more than 100-year history. Named as the No. 1 World’s Best Workplace by Great Place to Work and Fortune, Hilton aims to create the best culture for its 500,000 team members around the world. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 260 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone.
Why Work With Us
Hilton is proud to be recognized as the World’s Best Workplace by Great Place to Work and Fortune. At Hilton, every job makes the stay. Team Members can make an impact, be themselves, build new skills, grow their careers, explore opportunities around the world, and enjoy people-first benefits like Go Hilton travel discounts.
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With more than 9,400 hotels and properties in 144 countries and territories, plus corporate offices and teams around the world, Hilton offers opportunities to build a career in destinations and communities worldwide.
