Mexico Account Representative

What You’ll Do

• Obtain pickup and delivery appointments from the shippers and consignees within your customer’s network and maintain accurate data entry with building loads for our customer account(s) 
• Deliver effective and timely communication with Carrier reps and customer contacts when rescheduling pickups, deliveries, and while obtaining accurate tracking updates
• Effectively manage accessorials by working closely with carrier partners to submit to our customers in a timely manner
• Monitor customer awards and have proactive conversations with sales and customers if we are seeing volumes different from what we were awarded
• Ensure the account is operating at a healthy profitability level and take action to improve or correct where necessary
• Work with carrier counterparts to identify lanes that are consistent within your customer’s network to secure committed capacity
• Strategically problem-solve with the ability to execute proper urgency or escalations in unexpected or complicated situations that occur to meet the customer's needs
• Understand your customer’s KPIs and what standards we are held to to review account(s) performance to identify trends and present ideas for continuous improvement and cost savings
• Understand the Food and Drug Administration (FDA) process for those customers who will be required throughout the border operation
•  Understand the SAGARPA  process for those customers who will be required throughout the border operation
• Effectively manage transloads and track efficiency within this shipping mode that could help improve coverage capacity and maximize profitability
• Proactively identify areas of opportunity within your customers' operations and strategically implement solutions

Qualifications

• Bachelor’s degree in a relevant field of study preferred.
• At least 2 years of experience in a 3PL or supply chain environment.
• Ability to work in a fast-paced, high-pressure environment while multitasking
• Work collaboratively and cross-functionally with exceptional communication and interpersonal skills, both verbal and written

The Perks of Working With Us

• Take advantage of our benefits, including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans), and more.
• Leave the suit and tie at home; our dress code is casual.
• Enjoy office-wide engagement activities, team events, happy hours, and more!
• Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants.
• Start your morning with free coffee!
• Maximize your wellness with free counseling sessions through our Employee Assistance Program
• Get paid to work with your friends through our Referral Program!