Jobs at Arrive Logistics

Leads the development of Arrive Logistics’ management development strategy, focusing initially on Sales Managers. The role studies top-performing leaders, builds scalable training and coaching programs, partners with sales and Employee Success teams, measures impact on performance and retention, and expands the coaching model across the organization.

Manages accounts receivable and delivery-to-cash processes for assigned customers. Responsibilities include customer onboarding, invoicing, documentation, EDI accuracy, accessorial billing, payment discrepancy resolution, collections support, account health monitoring, reporting, and SOP development. The role partners with sales, operations, cash application, and customers to resolve billing issues, improve processes, and ensure timely and accurate payments.

Supports Accounts Receivable operations by collecting proof-of-delivery documents, processing and distributing invoices, resolving NetSuite invoicing failures, managing billing inquiries, creating RMAs, maintaining customer portals, and tracking invoice status and aging notes. The role collaborates with business development, carrier sales, and cash application teams while providing accurate administrative and clerical support.

Manage delivery-to-cash for assigned accounts: serve as primary customer liaison, ensure accurate invoicing, collect past-due payments, resolve billing discrepancies, monitor AR aging, support sales/BizDev, reconcile revenue and cash, develop SOPs, and drive process improvements to maintain cash flow and customer satisfaction.

Processes cargo claims from filing through resolution under Claims Lead guidance. Reviews documentation, researches evidence, processes customer payments and carrier deductions, communicates with carriers, insurers, and customers, and collaborates with sales, customer service, carrier representatives, and accounting. Develops knowledge of transportation regulations, insurance policies, claims requirements, financial transactions, risk analysis, and business operations.

Manages daily logistics operations for client accounts, including load building, appointment scheduling, shipment tracking, load closure, and proactive communication with customers and carriers. The role prioritizes accuracy, timeliness, exception management, customer service, and coordination across teams while developing expertise in freight operations and profitability optimization.

Completes training to secure nationwide carrier capacity for customer shipments. Makes high-volume inbound and outbound calls, negotiates with qualified carriers, resolves transit issues, and provides shipment tracking updates to internal sales teams. The role requires strong communication, accountability, multitasking, and performance in a fast-paced logistics environment, with potential advancement into sales.

Work Thurs–Sun securing carrier capacity by making high-volume outbound and inbound calls, negotiating shipment moves, tracking freight, solving transit issues, and updating internal customer sales teams.

The Heavy Haul Solutions Specialist prices and quotes oversized, overweight, and specialized freight. Responsibilities include analyzing load specifications, equipment, axle configurations, routes, permits, escorts, and other cost drivers; sourcing carrier rates; responding to spot quotes and RFPs; monitoring pricing performance; collaborating with sales and operations; and identifying compliance, safety, and claims risks. The role uses Excel, pricing platforms, and TMS software to develop profitable, data-driven transportation solutions.

Leads client success for a fresh-produce logistics vertical, managing shipper accounts and coaching Client Success Representatives. Oversees refrigerated shipment tracking, cold-chain issues, onboarding, performance reviews, retention, renewals, and growth. Collaborates with sales, carrier procurement, operations, claims, and accounting teams to resolve disruptions, billing discrepancies, and service issues while improving produce freight processes and client outcomes.

Leads classroom and floor training, early talent development, coaching, management development, and retention initiatives. Oversees trainers and rotational programs, identifies performance risks, modernizes learning delivery, builds management pipelines, and measures training impact through retention, ramp time, productivity, and leadership outcomes. Partners across sales, operations, and management development teams while shaping strategic learning programs across multiple offices.

Leads Arrive Logistics’ classroom and floor-training programs for early talent. Oversees trainers, onboarding, coaching, management development, continued education, and a two-year rotational program. Uses performance, retention, and hiring metrics to identify risks, improve ramp time, measure training ROI, and strengthen leadership pipelines. Partners across sales, operations, and management development teams while modernizing content delivery through digital and AI-enabled learning tools. The role also manages geographically distributed teams and supports engagement across offices.

Manage temperature-controlled and perishable cargo claims from filing through resolution. Investigate freight losses, negotiate settlements, coordinate salvage or disposal, validate documentation, reconcile claim finances, monitor cold-chain compliance, and track risk trends. Partner with sales, legal, carriers, customers, and operational risk teams while maintaining accurate records and escalating complex or litigated claims.

Manage temperature-controlled and perishable cargo claims from filing through resolution. Investigate freight losses, negotiate settlements, coordinate salvage or disposal, validate documentation, reconcile financial transactions, and monitor cold-chain compliance. The role applies PACA, Carmack Amendment, USDA, and FSMA requirements while partnering with customers, carriers, legal, sales, and risk teams to mitigate losses and resolve complex claims.

Manage temperature-controlled and perishable cargo claims from filing through resolution. Investigate reefer deviations, delays, damage, contamination, and USDA findings; negotiate settlements; coordinate salvage or disposal; validate documentation; reconcile financial transactions; and maintain claims records. Monitor cold-chain compliance, carrier standards, and operational risks while partnering with sales, legal, risk, customers, carriers, and leadership on complex or litigated claims.

Manage temperature-controlled and perishable cargo claims from filing through resolution. Investigate reefer deviations, delays, damage, shortages, contamination, and shelf-life issues while applying PACA, Carmack, USDA, and FSMA requirements. Negotiate settlements, coordinate salvage or disposal, validate documentation, reconcile financial records, monitor cold-chain compliance, track claim trends, and collaborate with carriers, customers, legal, and operational risk teams. Escalate complex claims and maintain accurate records in TMS and claims systems.

Manage temperature-controlled and perishable cargo claims from filing through resolution. Investigate freight losses, negotiate settlements, coordinate salvage or disposal, validate documentation, reconcile claim-related finances, and maintain accurate records. Monitor cold-chain compliance, carrier standards, and operational risks while collaborating with customers, carriers, legal, sales, and risk teams. Escalate complex claims and identify trends affecting carrier performance and financial exposure.

Manages Mexico cross-border and logistics operations for customer accounts, including pickup and delivery appointments, carrier communication, accessorials, awarded lanes, transloads, capacity, profitability, and KPI performance. Identifies operational improvements, resolves complex shipment issues, supports customer reviews, and collaborates with sales, carriers, and internal teams. Requires understanding of FDA and SAGARPA border processes and developing expertise in transportation markets, pricing, and brokerage.

Manages customer accounts and cross-border Mexico freight operations, serving as the primary customer contact. Responsibilities include account growth, onboarding, RFP coordination, load scheduling, customs documentation, border operations, issue resolution, KPI management, carrier coordination, and profitability improvement. The role requires strong customer service, operational problem-solving, process improvement, and collaboration across Mexico, business development, pricing, and operations teams.

Manages Mexico and cross-border customer accounts within a 3PL environment. Responsibilities include coordinating pickup and delivery appointments, tracking shipments, managing accessorials and transloads, monitoring awarded lanes and capacity, maintaining profitability, reviewing KPIs, and driving continuous improvement. The role collaborates with customers, carriers, sales, and internal teams while handling FDA and SAGARPA border processes and resolving operational issues.