Jobs at Arrive Logistics

Administers employee benefits, leave programs, PTO, wellness initiatives, and retirement plans. Manages enrollments, reporting, audits, vendor integrations, employee inquiries, compliance with ERISA, COBRA, ACA, HIPAA, and related laws. Maintains Workday processes and benefits systems, creates SOPs, supports onboarding and open enrollment, educates employees, and coordinates with brokers, HRIS, HR operations, and international teams.

Manage and grow a portfolio of Mexico and U.S. trucking carriers for cross-border freight. Responsibilities include prospecting, outbound calling, booking and tracking loads, maintaining carrier information, collecting paperwork, resolving freight issues, confirming pickups and border crossings, and enforcing service metrics. The role requires strong English and Spanish proficiency, relationship-building, resourcefulness, and comfort working in a fast-paced, high-volume transportation environment.

Support carrier representatives in cross-border operations by managing load boards, coordinating pickup/crossing/delivery, tracking milestones, handling complemento carta porte processes, resolving accounting and settlement issues, publishing truck listings, and maintaining SOPs and service metrics to grow carrier business.

Develop, test, deploy, monitor, and document enterprise software solutions for logistics products and systems. Collaborate with Product, Design, Engineering, and other departments to solve complex problems, deliver scalable technical solutions, improve automation and test coverage, and support high-quality product development. Participate in technical standards, knowledge-sharing, and cross-team initiatives while building expertise in the logistics industry and customer needs.

Partner with a Sr. Product Manager to translate requirements into user stories and technical specs, run agile ceremonies, coordinate cross-functional delivery, handle support and incidents, and maintain product documentation to improve user experience.

The Customer Relations Clerk supports invoicing, manages customer queries, and coordinates with internal teams for Accounts Receivable functions.

Analyze transportation RFPs by reviewing historical and third-party data, developing lane and truckload pricing, applying margins, and preparing accurate customer submissions. Collaborate with Business Development and Carrier teams to validate requirements, secure capacity, resolve pricing and operational concerns, maintain records, ensure quality control, and provide recommendations for process and technology improvements.

Work Thurs–Sun securing carrier capacity by making high-volume outbound and inbound calls, negotiating shipment moves, tracking freight, solving transit issues, and updating internal customer sales teams.

Lead and grow Arrive's Open Deck line of business by developing pricing and sales strategies, pursuing new business and upsells, managing day-to-day operations, collaborating with cross-functional teams, and tracking KPIs to drive efficiency, customer satisfaction, and profitability.

Responsible for acquiring and expanding client relationships, using logistics sales skills to drive business growth and support client needs through strategic pricing and innovative solutions.

The Carrier Support Specialist will track shipments, communicate with carriers and drivers, resolve issues, and ensure customer satisfaction in a fast-paced environment.

Drive growth of Arrive's Mexico cross-border volume by identifying target accounts, building relationships with decision makers, negotiating rates, managing RFPs, overseeing onboarding and SLAs, and collaborating with internal teams to ensure strong customer service and account expansion.

The Carrier Account Representative builds and manages relationships with carrier partners, ensuring excellent service and meeting KPIs related to deliveries and tracking.

Lead and grow Arrive's Open Deck business by pricing RFPs/spot quotes, developing sales strategies, expanding accounts, managing day-to-day operations, tracking KPIs, and driving continuous improvement and cross-functional collaboration.

Manage daily operations for client accounts: build and schedule loads, obtain appointments, track shipments, communicate updates with carriers and customers, and close out loads while prioritizing accuracy and timeliness.

The NetSuite Developer will implement, customize, and maintain NetSuite configurations and integrations, ensuring alignment with business goals and enhancing performance. Responsibilities include developing customizations, managing change requests, providing user support, and optimizing system functionality.

Leads the second-shift freight coverage team by coaching representatives, managing performance, supporting hiring, scheduling coverage, and driving daily productivity. Coordinates load postings, carrier negotiations, rate approvals, contracted freight, payment documentation, and weekend operations. Partners with Carrier Capacity, Business Development, Accounting, and customer teams to resolve issues, monitor metrics, improve processes, and ensure freight moves on schedule. The role includes supervisory responsibility, special projects, reporting, and ongoing sales and operations training.

Manage Mexico cross-border customer accounts: coordinate pickups/deliveries, carrier communication, accessorials, awarded lanes, committed capacity, transloads, and KPI-driven performance to maximize profitability and continuous improvement; understand FDA and SAGARPA processes as required.

Manage daily operations for Mexico client accounts: build loads, schedule appointments, track shipments, update customers and carriers, handle border documentation, and ensure compliance with CCP regulations while identifying performance improvements.

Manage Mexico cross-border customer accounts: book appointments, communicate with carriers and customers, handle accessorials, monitor awards and KPIs, secure committed capacity, manage transloads, and identify operational improvements to increase profitability and service quality.