Jobs at Arrive Logistics

Manage temperature-controlled and perishable cargo claims from filing through resolution. Investigate freight losses, negotiate settlements, coordinate salvage or disposal, validate documentation, reconcile claim finances, monitor cold-chain compliance, and track risk trends. Partner with sales, legal, carriers, customers, and operational risk teams while maintaining accurate records and escalating complex or litigated claims.

Manage temperature-controlled and perishable cargo claims from filing through resolution. Investigate freight losses, negotiate settlements, coordinate salvage or disposal, validate documentation, reconcile financial transactions, and monitor cold-chain compliance. The role applies PACA, Carmack Amendment, USDA, and FSMA requirements while partnering with customers, carriers, legal, sales, and risk teams to mitigate losses and resolve complex claims.

Manage temperature-controlled and perishable cargo claims from filing through resolution. Investigate reefer deviations, delays, damage, contamination, and USDA findings; negotiate settlements; coordinate salvage or disposal; validate documentation; reconcile financial transactions; and maintain claims records. Monitor cold-chain compliance, carrier standards, and operational risks while partnering with sales, legal, risk, customers, carriers, and leadership on complex or litigated claims.

Manage temperature-controlled and perishable cargo claims from filing through resolution. Investigate reefer deviations, delays, damage, shortages, contamination, and shelf-life issues while applying PACA, Carmack, USDA, and FSMA requirements. Negotiate settlements, coordinate salvage or disposal, validate documentation, reconcile financial records, monitor cold-chain compliance, track claim trends, and collaborate with carriers, customers, legal, and operational risk teams. Escalate complex claims and maintain accurate records in TMS and claims systems.

Manage temperature-controlled and perishable cargo claims from filing through resolution. Investigate freight losses, negotiate settlements, coordinate salvage or disposal, validate documentation, reconcile claim-related finances, and maintain accurate records. Monitor cold-chain compliance, carrier standards, and operational risks while collaborating with customers, carriers, legal, sales, and risk teams. Escalate complex claims and identify trends affecting carrier performance and financial exposure.

Manages Mexico cross-border and logistics operations for customer accounts, including pickup and delivery appointments, carrier communication, accessorials, awarded lanes, transloads, capacity, profitability, and KPI performance. Identifies operational improvements, resolves complex shipment issues, supports customer reviews, and collaborates with sales, carriers, and internal teams. Requires understanding of FDA and SAGARPA border processes and developing expertise in transportation markets, pricing, and brokerage.

Manages customer accounts and cross-border Mexico freight operations, serving as the primary customer contact. Responsibilities include account growth, onboarding, RFP coordination, load scheduling, customs documentation, border operations, issue resolution, KPI management, carrier coordination, and profitability improvement. The role requires strong customer service, operational problem-solving, process improvement, and collaboration across Mexico, business development, pricing, and operations teams.

Manages Mexico and cross-border customer accounts within a 3PL environment. Responsibilities include coordinating pickup and delivery appointments, tracking shipments, managing accessorials and transloads, monitoring awarded lanes and capacity, maintaining profitability, reviewing KPIs, and driving continuous improvement. The role collaborates with customers, carriers, sales, and internal teams while handling FDA and SAGARPA border processes and resolving operational issues.

Own product roadmaps, priorities, requirements, and lifecycle management for software products serving freight and logistics. Collaborate with UX designers, developers, business stakeholders, and usability researchers to define, test, and refine capabilities. Maintain agile backlogs, user stories, and product requirements while driving adoption and satisfaction. Manage high-impact incidents, conduct post-mortems, and identify product, policy, and process improvements.

Associate Product Manager responsible for owning product areas across the lifecycle, including roadmap development, prioritization, requirements, user stories, backlog management, user research, and end-user adoption. The role collaborates with UX, design, development, and business stakeholders to deliver and refine B2B software capabilities for freight and logistics. It also handles high-impact incidents and conducts post-mortems to identify product and process improvements.

Vet and approve motor carriers for high-risk and ID-theft loads, resolve load-level tickets, maintain TMS data integrity, monitor alerts, escalate findings, and support compliance and carrier performance communication.

Manage carrier onboarding, qualification, compliance records, insurance verification, and regulatory monitoring across US, Mexico, and Canada. Review DOT inspection histories, authority changes, safety alerts, and industry reports; resolve risks and service issues with carriers and internal teams. Maintain accurate compliance systems, produce reports, update SOPs, and recommend process improvements based on regulatory changes, audits, and network trends.

Vets and onboards produce and reefer carriers by verifying regulatory compliance, equipment, authority, insurance, temperature controls, and fraud risk. Maintains carrier data, monitors high-value/high-risk shipments, supports load approvals, investigates fraudulent activity, coordinates with sales and operations, develops SOPs, and tracks FMCSA, PACA, and cold-chain regulatory updates.

Manage delivery-to-cash for assigned accounts: serve as primary customer liaison, ensure accurate invoicing, collect past-due payments, resolve billing discrepancies, monitor AR aging, support sales/BizDev, reconcile revenue and cash, develop SOPs, and drive process improvements to maintain cash flow and customer satisfaction.

Provides clerical and administrative support to accounts payable by responding to carrier inquiries, resolving billing exceptions, validating payment documents, tracking issues, retrieving records, and escalating complex matters. The role requires bilingual Spanish and English communication, strong organization, attention to detail, customer service, and proficiency with Excel and Gmail.

Coordinate transportation operations for Mexico client accounts, including load building, shipment scheduling, appointment management, tracking, exception resolution, paperwork, and TMS administration. Communicate proactively with customers, carriers, account representatives, and internal teams to ensure timely shipment execution. The role requires fluent Spanish and English, strong multitasking, assertive problem-solving, and accurate adherence to standard operating procedures.

Owns end-to-end EDI integration implementations, including requirements analysis, mapping, development, testing, deployment, monitoring, troubleshooting, and post-production support. The role serves as an integration subject matter expert, develops sustainable data transformation solutions, manages implementation workflows, mentors integration specialists, and collaborates with business, product, and technical stakeholders. Experience with Cleo Integration Cloud, CIC Studio, EDI tools, JSON, databases, and advanced integration methods is required.

Own end-to-end EDI integration implementations, including mapping analysis, development, testing, deployment, monitoring, troubleshooting, and post-production support. Partner with specialists, business stakeholders, and product teams to deliver scalable data transformation and communication solutions. Serve as an integration subject matter expert, mentor junior specialists, oversee project readiness, and drive standardization, quality, and continuous improvement across enterprise systems.

Owns end-to-end EDI integration implementations, including requirements analysis, mapping, development, testing, deployment, monitoring, troubleshooting, and post-production support. The role develops data transformations and integrations across enterprise systems, manages trading partner implementations, ensures production readiness, and collaborates with business and product teams. It also serves as an integration subject matter expert, mentors specialists, and supports standardized, high-quality integration practices.

Leads federal, state, and local corporate tax compliance, ASC 740 tax provision calculations, tax account reconciliations, disclosures, indirect tax coordination, tax planning, and audit support. Partners with Accounting, Legal, Treasury, leadership, and external advisors to manage tax obligations and identify opportunities. Drives tax process automation, ERP and tax technology improvements, legislative impact analysis, and data integrity initiatives across a growing, multi-entity organization.