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The Role
Lead and mentor a Managed Services Specialist sales team for Voice to exceed revenue targets. Recruit, train, and motivate staff; develop sales plans; collaborate with Sales and Sales Engineering; support client demonstrations; represent the company at events; monitor account acquisition and maintenance; and deliver sales reporting and performance reviews to senior leadership.
Summary Generated by Built In
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Do you thrive in leading high-performing sales teams to exceed ambitious goals while elevating client experiences through technological solutions? As the Manager of Managed Services Specialists for Voice at Spectrum Business, you'll empower your team to drive adoption of our innovative Voice portfolio and shape strategies that support the evolving needs of clients. Your leadership will directly influence growth and success across Spectrum Business's footprint.
How You'll Make an Impact
Working Conditions
What You'll Bring to Spectrum
Required Qualifications
Education
Experience
Skills
Preferred Qualifications
Education
Experience
#LI-RW1
SEN584 2026-76301 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
Do you thrive in leading high-performing sales teams to exceed ambitious goals while elevating client experiences through technological solutions? As the Manager of Managed Services Specialists for Voice at Spectrum Business, you'll empower your team to drive adoption of our innovative Voice portfolio and shape strategies that support the evolving needs of clients. Your leadership will directly influence growth and success across Spectrum Business's footprint.
How You'll Make an Impact
- Lead and mentor the Managed Services Specialist sales team for Voice to surpass monthly revenue targets
- Recruit, train and motivate the Voice Specialist team to maximize productivity and product penetration
- Develop and implement sales plans focused on prospecting and expanding market adoption of Spectrum Business's Voice portfolio
- Collaborate with Sales and Sales Engineering leadership to define effective team selling strategies
- Support Sales teams by showcasing Spectrum Business Voice products to prospective clients and guiding market initiatives
- Represent Spectrum Business at industry events, trade shows and field marketing opportunities
- Deliver weekly sales reports and analyses to senior leadership to inform business decisions
- Monitor account maintenance and acquisition while conducting regular sales meetings and performance reviews
Working Conditions
- Travel extensively up to 70 percent of the time with a valid driver's license and safe driving record required
What You'll Bring to Spectrum
Required Qualifications
Education
- Bachelor's degree in a business-related field or equivalent combination of education, training and experience
Experience
- 5+ years selling managed services products with a proven record of meeting and exceeding sales performanc A
Skills
- Ability to read, write, speak and understand English
- Demonstrated success by leading teams focused on selling Voice solutions
- Experience in developing and managing high-performing teams
- Strong presence in face-to-face meetings with C-level executives and business owners
- Ability to inspire teams to surpass goals
- Expertise in telecommunications and networking technologies
- Business analysis and reporting skills using Salesforce or similar CRM tools
- Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and Visio
- Effective communication skills with all levels of an organization
Preferred Qualifications
Education
- Industry certifications such as Cisco Certified Network Associate, Cisco Certified Network Professional, Avaya Certified Solution Specialist, Design Specialist, Avaya Professional Design Specialists, Avaya Professional Sales Specialists or Convergence Technologies Professional
Experience
- 2+ years of management or leadership experience
#LI-RW1
SEN584 2026-76301 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
Skills Required
- Bachelor's degree in a business-related field or equivalent combination of education, training and experience
- Authorized to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future
- 5+ years selling managed services products with a proven record of meeting and exceeding sales performance
- Demonstrated success leading teams focused on selling Voice solutions
- Experience in developing and managing high-performing teams
- Strong presence in face-to-face meetings with C-level executives and business owners
- Expertise in telecommunications and networking technologies
- Business analysis and reporting skills using Salesforce or similar CRM tools
- Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and Visio
- Valid driver's license and safe driving record
- Ability to travel extensively (up to 70% of the time)
- Ability to read, write, speak and understand English
- Industry certifications such as CCNA, CCNP, Avaya certifications, Convergence Technologies Professional
- 2+ years of management or leadership experience
What the Team is Saying
Eilisa
Group Vice President, Service Delivery Applications
Stephanie
Sr. Director, Video Tools & Automation
Raquenel
Senior Director, Product Insights
Mary
GVP, Network Security Operations
Kat K.
Director of Field Operations
Spectrum Compensation & Benefits Highlights
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Retirement Support — 401(k) match is dollar-for-dollar up to 6% of pay, plus an additional 3% company contribution for most employees, creating up to 9% in annual employer retirement funding. This structure provides meaningful, predictable long-term savings support.
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Affordable Benefits — Medical, dental, and vision options are positioned as affordable, with the company absorbing annual cost increases for the past 12 years to keep employee premiums lower. 24/7 EAP counseling expands access to no-cost mental health support.
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Parental & Family Support — Six weeks paid parental leave (14 weeks for birth mothers), fertility benefits, and up to $15,000 for adoption and surrogacy indicate strong family-building support. These benefits complement standard PTO and paid holidays that increase with tenure.
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The Company
What We Do
Our Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences together. The experience within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.
Why Work With Us
At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.
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