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The Role
Serve as primary technical contact for mid/large business clients, troubleshoot and document incidents across fiber, Ethernet, WAN/LAN, voice/VoIP, WiFi and managed services, coordinate fixes with internal teams, manage escalations, and maintain accurate client records and updates during service-impacting events.
Summary Generated by Built In
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
How can your technical skills help mid and large business clients achieve reliable connectivity at Spectrum? As a Business Technical Support agent, you will be the primary contact for clients using Spectrum's data, voice, video and managed services. Working alongside internal teams, you will resolve issues quickly and uphold service standards that keep business operations running smoothly.
How You'll Make an Impact
Working Conditions
What You'll Bring to Spectrum
Required Qualifications
Education
Experience
Skills
Preferred Qualifications
Education
#LI-EW1
CRP101 2026-80367 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
How can your technical skills help mid and large business clients achieve reliable connectivity at Spectrum? As a Business Technical Support agent, you will be the primary contact for clients using Spectrum's data, voice, video and managed services. Working alongside internal teams, you will resolve issues quickly and uphold service standards that keep business operations running smoothly.
How You'll Make an Impact
- Serve as the main point of contact for mid and large business clients, managing communications and escalations for Spectrum's data, voice, video and managed services
- Respond to client issues reported through phone, trouble tickets, email and portals, consistently meeting established quality and productivity benchmarks
- Document technical issues in Spectrum's systems and coordinate fixes with internal and external teams
- Support clients on network technologies including Fiber Internet Access, Ethernet, Unified Communications, Trunking, TV, Managed Network, Managed Security and Managed WiFi
- Troubleshoot incidents involving WAN/LAN topologies, fiber and voice technologies, plus large corporate hardware and software environments
- Maintain accurate client records in relevant tools and systems
- Advocate for client issues, track escalations and provide timely updates during service-impacting events
Working Conditions
- Office-based environment
What You'll Bring to Spectrum
Required Qualifications
Education
- Bachelor's or associate degree in a technical field or equivalent education and training
Experience
- 3-4+ years technical support experience in TAC, NOC or contact center environments, or networking certification or training with 0-1 years related experience
- 0-1+ years' experience with at least one of the following: Fiber Internet Access, High Speed Data, Ethernet, Managed Network Services, Managed Security Services, Managed WiFi Services, Trunking, Unified Communications or TV Services
- 0-1+ years network troubleshooting in a 24x7 Operations Center
Skills
- Ability to read, write, speak and understand English
- Ability to deliver excellent client service
- Ability to identify, analyze and troubleshoot technical issues efficiently
- Ability to isolate equipment, facility and network component problems
- Ability to prioritize, organize and follow established procedures
- Sound judgment and initiative
- Ability to master technical support tools and systems
- Knowledge of network protocols, routers, switches, VPN, CWDM, HFC plant, routing policies, WiFi and VoIP platforms
- Knowledge of Windows, Word, Excel and Outlook
- Knowledge of coax and fiber technologies
- Adherence to company policies, procedures and standards
Preferred Qualifications
Education
- Cisco or Juniper Certification such as CCENT, CCNA, JCNIA, JNCSP or equivalent
#LI-EW1
CRP101 2026-80367 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
Skills Required
- Ability to work lawfully in the U.S. without employment-based immigration sponsorship
- Bachelor's or associate degree in a technical field or equivalent education and training
- 3-4+ years technical support experience in TAC, NOC or contact center environments (or networking certification with 0-1 years related experience)
- 0-1+ years' experience with at least one of: Fiber Internet Access, High Speed Data, Ethernet, Managed Network Services, Managed Security Services, Managed WiFi, Trunking, Unified Communications or TV Services
- 0-1+ years network troubleshooting in a 24x7 Operations Center
- Knowledge of network protocols, routers, switches, VPN, CWDM, HFC plant, routing policies, WiFi and VoIP platforms
- Ability to identify, analyze and troubleshoot technical issues efficiently and isolate equipment, facility and network component problems
- Ability to deliver excellent client service, manage communications and escalations, and provide timely updates during incidents
- Ability to prioritize, organize and follow established procedures; sound judgment and initiative
- Ability to master technical support tools and systems; maintain accurate client records in relevant tools
- Knowledge of Windows, Microsoft Word, Microsoft Excel and Outlook
- Knowledge of coax and fiber technologies and adherence to company policies, procedures and standards
- Cisco or Juniper certification (CCENT, CCNA, JCNIA, JNCSP) or equivalent
What the Team is Saying
Eilisa
Group Vice President, Service Delivery Applications
Stephanie
Sr. Director, Video Tools & Automation
Raquenel
Senior Director, Product Insights
Mary
GVP, Network Security Operations
Kat K.
Director of Field Operations
Spectrum Compensation & Benefits Highlights
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Retirement Support — A 401(k) with a dollar‑for‑dollar match up to 6% plus an additional 3% company retirement contribution for many roles is repeatedly highlighted, signaling strong long‑term savings support. Materials also note broad eligibility across job postings, reinforcing retirement as a core pillar.
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Affordable Benefits — Health coverage costs are framed as stable because the company says it has absorbed the full premium increases for medical, dental, and vision for the past 12 years, helping keep paycheck deductions steadier than typical trends. This emphasis on cost control is prominently featured on the careers site.
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Wellbeing & Lifestyle Benefits — Tuition‑free degree options via Guild and free or discounted Spectrum services (internet/TV/mobile where available) are positioned as signature offerings that add everyday value beyond base pay. Education and connectivity perks are consistently promoted across role postings.
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The Company
What We Do
Our Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences together. The experience within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.
Why Work With Us
At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.
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