Manager, Sales Development

Posted Yesterday
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Phoenix, AZ, USA
Hybrid
Junior
HR Tech • Payments • Professional Services • Software
Our mission is to help entrepreneurs and businesses grow with confidence.
The Role
Manages and develops a high-performing Sales Development Representative team. Responsibilities include coaching, performance management, pipeline quality, CRM accuracy, KPI analysis, outbound execution, AI and automation adoption, talent development, enablement, and collaboration with Revenue Operations and leadership to improve pipeline generation and prepare SDRs for Account Executive roles.
Summary Generated by Built In
Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

Who You Are

You are a dependable, natural leader who doesn’t just manage a team—you build a winning culture. You are a master of outbound sales fundamentals, and a data-driven coach who uses insights, signals, and modern tools to develop your team into top performers who consistently exceed expectations and drive meaningful pipeline.

As the Manager of Sales Development, you will be responsible for driving a significant portion of the company's revenue, building and motivating a high-performing team, and developing future Account Executives. We view Sales Development Representatives as the primary pipeline for our AE organization, and your leadership will directly shape the next generation of top-performing sellers at Justworks.

As we continue to modernize our outbound motion, you will play a key role in evolving how we operate — leveraging AI, automation, and signal-based selling to increase efficiency and effectiveness. You are comfortable questioning existing processes and leading change that improves productivity, pipeline quality, and the overall customer experience.

Your Success ProfileThe Team Operating System

You own the daily and weekly rhythm of your team, ensuring every SDR is aligned, productive, and continuously improving:

  • Coaching & Performance: Lead high-impact weekly 1:1s focused on skill development, pipeline quality, and career progression. Use data and real interactions (e.g., Gong) to deliver targeted, actionable coaching.
  • Team Alignment: Run focused team meetings that translate company goals into clear priorities and daily execution.
  • Modern Outbound Execution: Train your team on Justworks’ evolving outbound approach, including signal-based prospecting, thoughtful outreach, and effective use of AI tools to increase productivity and relevance.
  • Sales Motivation: Partner with leadership to drive accountability, performance, and healthy competition across the team.
Pipeline Integrity & Execution

You are accountable for both the quality and accuracy of your team’s pipeline:

  • Data-Driven Coaching: Use Salesforce, Gong, and other tools to identify performance gaps, coach in real time, and ensure activity translates into high-quality pipeline.
  • CRM Excellence: Maintain strong CRM hygiene and data accuracy, while also leveraging automation to reduce manual work and improve consistency.
  • Performance Management: Track and analyze key KPIs, proactively identifying trends and adjusting strategy to improve results.
  • Signal & Conversion Focus: Help your team prioritize the right accounts and opportunities, improving not just volume, but conversion and pipeline quality.
Culture & Talent Development

You are responsible for building both performance and long-term talent:

  • Talent Development: Coach SDRs to not only hit targets, but build the skills required to become successful AEs (discovery, business acumen, deal awareness).
  • Effective Enablement: Partner with Revenue Operations and Enablement to roll out training, workflows, and tools that improve both performance and efficiency.
  • AI Adoption & Upskilling: Help your team effectively use AI and automation in their day-to-day work, ensuring tools are used thoughtfully to enhance—not replace—human engagement.
  • Engagement & Culture: Maintain a high-performance, supportive team environment aligned with Justworks values.
  • DEIB Champion: Actively support diverse hiring, development, and inclusion across your team.
How You Will Do Your Work

In this role, your foundational knowledge, skills, and attributes include:

  • Good judgment – ability to interpret data, identify patterns, and make sound decisions
  • Detail-oriented – strong attention to data accuracy, pipeline quality, and execution
  • Results-driven – consistently delivers against outbound targets
  • Modern Sales Acumen – strong foundation in outbound sales, with an openness to evolving approaches through AI, automation, and signal-based selling
  • Clear communication – ability to coach effectively and communicate across stakeholders

Our Core Values (COGIS):
Camaraderie, Openness, Grit, Integrity, and Simplicity

Qualifications
  • Experience: 2+ years in a sales role (HCM/PEO preferred) and 2+ years of management experience
  • Technical Fluency: Experience with Salesforce and Gong required; familiarity with modern sales engagement and AI-driven tools (e.g., Gong Engage, Actively.ai) strongly preferred
  • Leadership: Proven ability to manage and develop a team to achieve performance goals
  • Drive: A “lead-from-the-front” mentality with the ability to coach, problem-solve, and operate in a fast-moving environment

Note: For internal candidates, we will also consider first-time managers with a strong track record as Senior SDR or Sales Associate.

#LI-KH1. #LI-Hybrid

Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location.  Salary ranges for positions based in other locations may differ based on the cost of labor in that location. 

For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks. 

Diversity At Justworks

Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at [email protected]. Your comfort and success matter to us, and we're here to ensure an inclusive experience.

Our DEIB Report 

Skills Required

  • 2+ years of experience in a sales role
  • 2+ years of management experience
  • Experience with Salesforce
  • Experience with Gong
  • Proven ability to manage and develop a team to achieve performance goals
  • Lead-from-the-front mentality with coaching, problem-solving, and adaptability in a fast-moving environment
  • HCM or PEO sales experience
  • Familiarity with modern sales engagement and AI-driven tools, such as Gong Engage or Actively.ai

What the Team is Saying

Maya Saeed
Diego Baston
Julia D’Amico
Tricia Russo
Kathy Bui
  Mariana Palacios
Olivia Persons
Olivia Persons
Deekshita "DK" Amaravadi
  Jen Fox

Justworks Compensation & Benefits Highlights

  • Healthcare Strength — Access to medical, dental, and vision plans from major carriers (Aetna, UnitedHealthcare, Kaiser Permanente, MetLife) with multiple plan types and add‑ons is a core offering. Feedback suggests the breadth and quality of healthcare options—especially under PEO Plus—stand out relative to small‑business norms.
  • Wellbeing & Lifestyle Benefits — Higher‑tier packages bundle modern perks such as Talkspace, One Medical, Health Advocate, Kindbody, and fitness discounts alongside core insurance. Feedback suggests these resources meaningfully extend coverage beyond basics into mental health, primary care, and family‑building support.
  • Flexible Benefits — A wide range of plan designs (PPO, HMO, HDHP with HSA/FSA) and carrier availability by region, combined with employer choice over contribution levels and tiers, provides configurability. Feedback suggests this flexibility helps match benefits to diverse employee needs.

Justworks Insights

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The Company
HQ: New York, NY
1,165 Employees
Year Founded: 2012

What We Do

Justworks is a cloud-based software platform that takes the busyness out of growing a business and alleviates the unknown. We've combined a simple platform and exceptional 24/7 customer service to help entrepreneurs and businesses grow with confidence by giving them access to corporate-level benefits, automated payroll, HR tools, and compliance support— all in one place.

Why Work With Us

We're building a world in which starting, running, and joining a growing business is an accessible option for all. If you want to work in an entrepreneurial environment, build something meaningful, and have fun while doing it, join us.

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Justworks Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Hybrid roles are based in NYC, Mexico City, London, Tampa, or Toronto, and some roles are fully remote.

Typical time on-site: 2 days a week
Company Office Image
HQNew York, NY
MX
London, GB
Company Office Image
Tampa, FL
Toronto, Ontario
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