What You'll Do:
- Manage onsite IT operations for our flagship pharmacy and multiple US-based facilities, ensuring efficient, secure and resilient infrastructure
- Own the health of the site’s technology infrastructure by proactively monitoring key performance indicators, maintaining dashboards, and reporting on trends, incidents, and opportunities for improvement
- Document and maintain detailed guidelines, processes, and procedures for facilities IT operations
- Oversee hardware lifecycle management, including procurement, deployment, maintenance, and decommissioning
- Lead break/fix maintenance and ensure swift resolution of issues to minimize downtime
- Maintain and monitor asset inventory systems to track and manage IT equipment effectively
- Assist with on-call rotations and pharmacy technology operations to ensure high availability of IT support
- Coordinate with vendors to optimize technology functionality and maintenance
- Collaborate with cross-functional teams, including Pharmacy Operations, Security Operations, GRC, and Facilities Management, to align IT initiatives with company goals and enterprise standards.
What You'll Bring to the Team:
- 7+ years of experience in IT operations or IT facility management, including support for complex, highly-available, onsite environments such as pharmacies, warehouses, or labs
- Strong knowledge of hardware lifecycle management, asset tracking, and inventory control
- Expertise in endpoint management (Intune for Windows, Jamf for macOS/iOS)
- Demonstrated leadership skills, including mentoring junior team members
- Proven history of IT automation experience (Python, Bash, Powershell, etc)
- A curiosity and fervor for new technologies and challenges
- Proficiency in managing IT environments within a regulated industry is a plus
- Strong problem-solving skills and the ability to work in a dynamic, fast-paced environment
- Kindness, and an ability to communicate to all levels of the organization
We've Got You Covered:
- Full medical, dental, and vision insurance + OneMedical membership
- Healthcare and Dependent Care FSA
- 401(k) with company match
- Flexible PTO
- Wellbeing + Learning & Growth reimbursements
- Paid parental leave + Fertility benefits
- Pet insurance
- Student loan refinancing
- Virtual resources for mindfulness, counseling, and fitness
What the Team is Saying
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What We Do
Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 98% of primary care deserts.
Why Work With Us
Ro is powering quality care at scale. The Ro Operating System (ro.OS) vertically integrates the core parts of healthcare, bringing together nationwide telehealth, lab, and pharmacy services on one platform. The result? ro.OS makes it easier for patients to access and providers to deliver high-quality care – millions of times over.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ro’ers in the tri-state area join their colleagues in the NY Hub twice a week for in-person collaboration.
