Manager-Digital Pro Operations

Innovate Remotely
This position is fully remote, allowing you to enjoy the flexibility of working from home while collaborating with skilled team members and contributing to groundbreaking solutions.
Your Impact
The Manager of Digital Pro Operations ensures the successful planning and execution of digital initiatives that have category impact. The Manager will collaborate with cross-functional teams to create comprehensive plans, coordinate project activities, manage risks, oversee operational execution, and analyze digital category outcomes. This leadership role will drive growth, optimize digital performance, and ensure a seamless online ecosystem.
What You Will Do

• In partnership with the Sr. Director, define and foster the digital experience strategy for pro digital properties, with a primary focus on improving search, navigation, and recommendations for Pro customers
• Evaluate customer behavior, search patterns, browse paths, pre- and post-transaction data, and competitive benchmarks to identify opportunities that improve findability, product discovery, and conversion for Pro customers.
• Develop insights and data-driven recommendations that improve how Pro customers discover and evaluate products through onsite search, category navigation, taxonomy, cross-sell and upsell recommendations, and other discovery experiences across Lowe's digital ecosystem.
• Train and develop peerset to identify the highest-impact opportunities to improve the customer experience, with emphasis on search relevance, navigation flows, recommendation strategies, taxonomy optimization, digital content, and SEO across Lowe's alternative properties
• Communicate strategy, insights, and business impact to leadership to build alignment, share results of large-scale initiatives, represent category priorities, and provide subject matter expertise in search, navigation, and recommendation experiences.
• Produce weekly insights for key partners, including updates on customer behavior, search and browse performance, recommendation effectiveness, strategic priorities, and the status of cross-functional deliverables.
• Partner closely with online, core merchandising, product, analytics, and technology teams to influence roadmaps and ensure search, navigation, and recommendation strategies support Pro customer needs and business goals.
• Lead the development of annual strategic calendars for assigned merchandising divisions, ensuring alignment with category leadership and cross-functional teams, while incorporating key initiatives tied to discovery, findability, and Pro-focused experience improvements.
• Provide tactical support for in-season opportunities by identifying and responding to near-term business trends, customer needs, and performance signals across search, navigation, and recommendation experiences.

Minimum Qualifications

• Bachelor's degree in Business, Marketing, Finance, or a related field, or equivalent years of experience in lieu of education requirement, if applicable
• 7 years of relevant experience
• 3-5 years of experience in eCommerce, omnichannel merchandising, digital product, marketing, and/or brand or product management
• Experience using customer behavior data, search data, site analytics, and competitive insights to drive improvements in onsite search, navigation, taxonomy, recommendations, and digital discovery experiences
• 1-3 years of people leadership experience, including demonstrated ability to hire, develop, and lead high-performing teams

Preferred Skills/Education

• Master's degree, MBA, or related field
• Experience supporting Pro or B2B customer journeys across multiple digital properties or platforms
• Experience working on search, navigation, personalization, recommendation, or product discovery strategies within complex eCommerce environments
• Experience with Bloomreach search and Algonomy recs is a plus.

Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii.
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com .
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Qualified applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
Lowe's believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other Lowe's employees; and adhering to and monitoring compliance and safety guidelines.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.