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The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.
The Role
Lead BI delivery and governance: design data warehousing and BI solutions, manage BI projects and teams, produce reports/documentation, ensure data integrity and stakeholder alignment, and drive BI roadmaps using MicroStrategy and Redshift/Snowflake architectures.
Summary Generated by Built In
TITLE: Manager, Business Intelligence (Multiple Openings)
LOCATION: Charlotte, NC
JOB SUMMARY: Support all efforts to simplify and enhance the customer experience. Provide guidance and education in the interpretation and application of business intelligence (BI) products. Communicate data integrity issues, nuances, and insights to all levels of the company. Maintain Key Operating Metric definitions and own BI single source of truth reporting. Monitor and manage requests from the business. Query data to provide information requested by business users. Present data in a fashion that is easily consumable with proper documentation for successful user adoption. Ensure proper hands-offs and coordination between BI Project teams, Data Architecture Team, Prod Operations, stakeholders and external providers. Create and maintain report documentation, data dictionary, and training materials for customers. Partner with broader BI Group to ensure expectations are aligned within the BI organization. Ensure leadership in BI and customers are aware of project status. Manage the delivery of projects through requirements gathering, development lifecycle, user acceptance testing, and packaging the final product for end-user adoption and consumption. Execute roadmaps for BI initiatives. Prioritize, organize, and manage multiple projects and assignments. Resolve problems and handle requests; and utilize data warehousing to assist in technical designs of data. Design and solution data warehousing and business intelligence (BI) data to support BI and reporting solutions, data strategies, and data best practices using MicroStrategy. Provide data integration solutions in large-scale enterprise environments including AWS Redshift using Star of Snowflake schemas. Support BI development, analysis, or architecture. Perform supervisory duties including assigning tasks utilizing Jira project management and determining team capacity and level of skills needed. Support cable industry operations, products, and services.
EDUCATION/
REQUIREMENTS: Bachelor's degree in Information Technology, Computer Science, Engineering (any) or a related field. 7 years of experience developing BI solutions, data strategies, and data best practices using MicroStrategy. 5 years of experience providing data integration solutions in large-scale enterprise environments including AWS Redshift using Star or Snowflake schemas. 3 years of experience: supporting BI development, analysis, or architecture; supervisory experience including assigning tasks utilizing Jira project management and determining team capacity and level of skills needed; and in cable industry operations, products, and services.
Hybrid arrangement available
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#LI-ML6
BBL502 2026-72704 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
LOCATION: Charlotte, NC
JOB SUMMARY: Support all efforts to simplify and enhance the customer experience. Provide guidance and education in the interpretation and application of business intelligence (BI) products. Communicate data integrity issues, nuances, and insights to all levels of the company. Maintain Key Operating Metric definitions and own BI single source of truth reporting. Monitor and manage requests from the business. Query data to provide information requested by business users. Present data in a fashion that is easily consumable with proper documentation for successful user adoption. Ensure proper hands-offs and coordination between BI Project teams, Data Architecture Team, Prod Operations, stakeholders and external providers. Create and maintain report documentation, data dictionary, and training materials for customers. Partner with broader BI Group to ensure expectations are aligned within the BI organization. Ensure leadership in BI and customers are aware of project status. Manage the delivery of projects through requirements gathering, development lifecycle, user acceptance testing, and packaging the final product for end-user adoption and consumption. Execute roadmaps for BI initiatives. Prioritize, organize, and manage multiple projects and assignments. Resolve problems and handle requests; and utilize data warehousing to assist in technical designs of data. Design and solution data warehousing and business intelligence (BI) data to support BI and reporting solutions, data strategies, and data best practices using MicroStrategy. Provide data integration solutions in large-scale enterprise environments including AWS Redshift using Star of Snowflake schemas. Support BI development, analysis, or architecture. Perform supervisory duties including assigning tasks utilizing Jira project management and determining team capacity and level of skills needed. Support cable industry operations, products, and services.
EDUCATION/
REQUIREMENTS: Bachelor's degree in Information Technology, Computer Science, Engineering (any) or a related field. 7 years of experience developing BI solutions, data strategies, and data best practices using MicroStrategy. 5 years of experience providing data integration solutions in large-scale enterprise environments including AWS Redshift using Star or Snowflake schemas. 3 years of experience: supporting BI development, analysis, or architecture; supervisory experience including assigning tasks utilizing Jira project management and determining team capacity and level of skills needed; and in cable industry operations, products, and services.
Hybrid arrangement available
-
-
#LI-ML6
BBL502 2026-72704 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
Skills Required
- Bachelor's degree in Information Technology, Computer Science, Engineering or related field.
- 7 years developing BI solutions, data strategies, and best practices using MicroStrategy.
- 5 years providing data integration solutions in large-scale enterprise environments including AWS Redshift using Star or Snowflake schemas.
- 3 years supporting BI development, analysis, or architecture.
- 3 years supervisory experience including assigning tasks using Jira and determining team capacity and skills.
- 3 years experience in cable industry operations, products, and services.
What the Team is Saying
Eilisa
Group Vice President, Service Delivery Applications
Stephanie
Sr. Director, Video Tools & Automation
Raquenel
Senior Director, Product Insights
Mary
GVP, Network Security Operations
Kat K.
Director of Field Operations
Spectrum Compensation & Benefits Highlights
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Retirement Support — 401(k) match is dollar-for-dollar up to 6% of pay, plus an additional 3% company contribution for most employees, creating up to 9% in annual employer retirement funding. This structure provides meaningful, predictable long-term savings support.
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Affordable Benefits — Medical, dental, and vision options are positioned as affordable, with the company absorbing annual cost increases for the past 12 years to keep employee premiums lower. 24/7 EAP counseling expands access to no-cost mental health support.
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Parental & Family Support — Six weeks paid parental leave (14 weeks for birth mothers), fertility benefits, and up to $15,000 for adoption and surrogacy indicate strong family-building support. These benefits complement standard PTO and paid holidays that increase with tenure.
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The Company
What We Do
Our Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences together. The experience within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.
Why Work With Us
At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.
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