Legal Tech and Operations Manager

Reporting to Senior Counsel, the Legal Tech & Operations Manager will be responsible for transforming how the Legal function operates as Justworks scales. 

The mission of this role is to increase the leverage, scalability, and effectiveness of the Legal function by designing and implementing systems, workflows, and knowledge infrastructure that enable legal work to be performed more efficiently, consistently, and at greater scale.

The right candidate will combine deep technical and AI fluency with skills in legal operations, program and project management, and systems thinking — using those capabilities to redesign how legal work gets done so that AI and well-engineered systems carry the repetitive work and our attorneys can focus on judgment, strategy, and edge cases.

This is a builder's role. The successful candidate will deeply learn the business and the work the Legal team performs, take initiative to spot issues before they are flagged, prototype and build solutions, and drive cross-functional projects from idea to durable production workflow. They will be tech-savvy, stay on the leading edge of AI tooling, and bring a strong point of view on what is newly possible. This is a high-visibility opportunity to help establish the operating infrastructure of a modern legal function.

• Deeply learn how the Legal team operates across every sub-function — including the matter types, playbooks, jurisdictions, and stakeholders that drive our volume — and use that fluency to continuously identify friction, duplication, and risk that others have learned to live with.
• Coordinate and operationalize the Legal function's transformation roadmap in partnership with Legal leadership: maintain a prioritized portfolio of initiatives, sequence the work against dependencies and capacity, and ensure every initiative has a clear objective, owner, measurement plan, and appropriate guardrails
• Drive projects end to end — from intake and scoping through kickoff, rollout, adoption, and post-launch iteration — including stakeholder engagement, training, change management, and coordination with cross-functional partners 
• Lead or support, as appropriate, the evaluation, selection, configuration, and rollout of AI tools and legal technology solutions that automate routine work, improve decision-making, and increase attorney leverage. 
• Partner with attorneys to create structured playbooks, prompts, knowledge bases, and decision frameworks, and escalation rules that AI tools can apply consistently and safely.
• Build and continuously improve the operating infrastructure of a modern legal function — including matter intake and triage, knowledge management, spend tracking and forecasting, outside counsel management, compliance calendars, and leadership reporting. 
• Build self-service legal knowledge and guidance systems that enable internal teams to quickly resolve routine questions while ensuring appropriate escalation paths for higher-risk or novel issues.
• Build the reporting framework used to evaluate Legal's performance, capacity, efficiency, business impact, and risk trends
• Establish the documentation, runbooks, and operational standards that make every system we build understandable, auditable, and maintainable over time.
• Perform other related duties as assigned.

As a Legal Tech & Operations Manager, how results are achieved is paramount for your success and ultimately for our success as an organization. In this role, your foundational knowledge, skills, abilities, and personal attributes are anchored in the following:

• Builder's Mindset — when you see a manual, repetitive process, your first instinct is to map it, decompose it, and rebuild it as a system. You ship prototypes, not slide decks about prototypes.
• Initiative and Motivation — you identify what needs to be done and do it before being asked. You read the workflow inventory, participate in team meetings, watch where bottlenecks are happening, and bring forward proposals with a recommendation and a measurement plan.
• Technical and AI Fluency — you are deeply comfortable with AI tools and stay on the leading edge of what's possible. You can pick up a new tool quickly, write effective prompts and playbooks, evaluate model outputs critically, and reason about how systems integrate (APIs, MCP servers, webhooks, integrations between platforms). You translate emerging technologies into practical, scalable, well-governed solutions that improve how legal work gets done.
• Judgment and Risk Awareness — you understand that in Legal, the wrong AI output may not just be a bug, but a potential risk. You design for human review where it matters, escalation paths that work, and measurement that includes a guardrail metric, not just a productivity metric.
• Teamwork and Communication — putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, and clear written updates that people actually want to read.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie — Day to day you can be seen working together toward a higher purpose. You like to have fun. You're an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness — Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You're curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit — You demonstrate grit by having the courage to commit and persevere. You're committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity — Simply put, do what you say and say what you'll do. You're honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity — Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

• 5+ years of professional experience in legal operations, legal technology, program or project management within a legal or compliance function, or a comparable operations and build role in a fast-moving company.
• Demonstrated track record of designing and shipping workflow automation or AI-enabled tooling that moved a measurable business metric, such as cycle time, throughput, cost-to-serve, or capacity.
• Strong project management skills, with the ability to run multiple workstreams in parallel, with cross-functional stakeholders, on overlapping timelines.
• Exceptional fluency with AI tools and a demonstrated habit of staying on the leading edge of the space — including hands-on experience with frontier AI assistants and agents (e.g., Claude, ChatGPT, Gemini, NotebookLM), prompt engineering, building custom AI workflows or projects, and configuring AI tools against structured playbooks and knowledge bases.
• Strong technical instincts and the ability to reason about how systems connect — including APIs, integrations, automations, MCP servers, and the trade-offs between point solutions and platform approaches; you do not need to be an engineer, but you should be able to hold your own in a scoping conversation with one.
• Excellent written communication skills, with the ability to produce playbooks, project documentation, leadership updates, and clear summaries of complex work.
• Strong sense of ownership, with a focus on results and outcomes; ability to proactively remove obstacles, and willingness to go above and beyond to chase down loose ends that lead to outstanding results.
• High judgment around confidentiality, privilege, and risk; unquestionable professional ethics, trustworthiness, and commitment to excellence.
• Occasional travel may be required.

Nice to Haves

• Direct experience with one or more of the following is highly preferred: contract lifecycle management, entity management platforms, e-billing or matter management, privacy operations (DSR, DPIA), or compliance calendar tooling.
• Experience supporting an international legal function or a multi-entity organization.
• Background in HR tech, fintech, PEO or EOR, or another regulated B2B environment.
• Light scripting ability (Python, SQL, or similar) for data pulls, prototyping, and integrations is a meaningful plus but not required.