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Ro's mission is to help patients achieve their health goals by delivering the easiest, most effective care possible.
The Role
Oversee daily operations of the compounding team, ensuring compliance with regulations, training staff, managing workflows, and maintaining inventory.
Summary Generated by Built In
Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients, including one in every county in the United States, and in 98% of primary care deserts.
Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50.
As a Lead Compounding Pharmacy Technician you will be responsible to oversee the daily operations of our non-sterile compounding team, with a focus on both hazardous and non-hazardous medication preparation at our Romeoville, IL facility. This role is pivotal in ensuring that all compounding activities are performed safely, accurately, and in full compliance with applicable regulations and internal standards, including adherence to proper protocols, standard of operations and safety procedures. As Lead Compounding Technician, you will be responsible for managing and supporting a team of technicians by coordinating daily workflows, overseeing scheduling, maintaining inventory, and ensuring consistent application of Standard Operating Procedures (SOPs). You will play a key role in technician training and development, performance monitoring, and operational troubleshooting.
Working closely with the Lead Compounding Pharmacist and under pharmacist supervision, you’ll help drive a culture of excellence in pharmaceutical compounding, while also partnering with cross-functional teams to address operational needs and ensure an exceptional experience for our patients.
This posting is for our location in Romeoville, Illinois. This hire is for a full time role.
What You'll Do:
- Direct and oversee daily operations of the compounding technician team, ensuring efficient execution of workflows and shift coverage
- Lead performance management efforts, including coaching, conducting regular 1:1s, and delivering feedback to drive accountability and growth
- Own technician training and development; implement onboarding, enforce adherence to SOPs, and ensure competency in gowning and hazardous drug handling
- Supervise and perform the compounding of non-sterile hazardous and non-hazardous medications, ensuring compliance with all regulatory and quality standards
- Establish and maintain a clean, safe, and inspection-ready work environment through leadership in sanitation and compliance practices
- Work closely with Lead Compounding Pharmacist resolving operational issues related to compounding, meeting order demand and quality
- Partner closely with the Lead Compounding Pharmacist and PIC to ensure ongoing compliance with USP <795>, <800>, and all federal and state pharmacy regulations
- Act as a key cross-functional liaison to supply chain, engineering, quality, and product teams to drive process improvements and operational scalability
- Collaborates with key administrative functions including technician scheduling, inventory management, and cycle counts; ensure timely and thorough training of all staff with proper documentation; develop and track team metrics and performance goals to drive operational excellence and accountability
What You'll Bring to the Team:
- Licensed Pharmacy Technician in the state of Illinois; PTCB certified
- High School Diploma or equivalent
- Minimum of 2 years of pharmacy technician experience, with prior leadership or supervisory experience strongly preferred
- Ability to work on site 40 hours per week (Monday-Friday) plus rotating weekends
- Proven experience in non-sterile compounding, including hazardous and non-hazardous drug preparation, with a strong understanding of USP <795> and <800> guidelines
- Demonstrated leadership ability with experience training, mentoring, and managing pharmacy technicians in a fast-paced environment
- Strong organizational and administrative skills, with experience in scheduling, inventory control, cycle counts, and documentation management
- Deep knowledge of proper gowning techniques, PPE usage, and safe handling practices for hazardous materials
- A commitment to quality, accuracy, and compliance, with the ability to enforce SOPs and uphold regulatory standards
- Excellent communication and interpersonal skills to effectively collaborate with pharmacists, cross-functional teams, and direct reports
- Proactive problem-solving mindset with the ability to identify process improvements and implement practical solutions
Schedule & Availability:
- This is a full-time role with shifts primarily scheduled Monday through Friday, plus every other Saturday. A rotation system is in place to ensure fair distribution of weekend shifts
- While we strive to maintain consistent schedules, flexibility is required, as your scheduled workdays may occasionally shift to help cover holidays, team PTO, or other staffing needs
- Advanced notice of at least two weeks will be provided for any changes to the regular schedule
- Please note that shift structures may be adjusted in the future based on evolving business needs
We've Got You Covered:
- Full medical, dental, and vision insurance + OneMedical membership
- Healthcare and Dependent Care FSA
- 401(k) with company match
- Flexible PTO
- Wellbeing + Learning & Growth reimbursements
- Paid parental leave + Fertility benefits
- Pet insurance
- Student loan refinancing
- Virtual resources for mindfulness, counseling, and fitness
The base salary for new hires in this position is $62,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills, and experience. These considerations may cause your compensation to vary.
At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.
See our California Privacy Policy here.
Top Skills
Hazardous Drug Handling
Inventory Management
Non-Sterile Compounding
Standard Operating Procedures (Sops)
What the Team is Saying
Kim
General Manager
Rachel
Director, Product Design
Andres
Senior Director, Corporate Quality
Ross
Director, Strategy and Operations
Kerry
Associate Director, Care Delivery Quality and Safety
Jay
Senior Director, Growth, Ro Body and Performance Marketing
Zach
CEO and Co-Founder
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The Company
What We Do
Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 98% of primary care deserts.
Why Work With Us
Ro is powering quality care at scale. The Ro Operating System (ro.OS) vertically integrates the core parts of healthcare, bringing together nationwide telehealth, lab, and pharmacy services on one platform. The result? ro.OS makes it easier for patients to access and providers to deliver high-quality care – millions of times over.
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Ro Teams
Ro Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ro’ers in the tri-state area join their colleagues in the NY Hub twice a week for in-person collaboration.
Typical time on-site:
2 days a week
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