What You'll Do:
- Provide outstanding IT support onsite at our new IL pharmacy, and remote support to our other pharmacy locations
- IT escalation point for troubleshooting complex computer hardware and software issues
- Perform basic networking tasks, including troubleshooting connectivity issues, configuring network devices, and supporting secure and reliable pharmacy operations
- Identify trends and ways to proactively mitigate issues with tech solutions or automations
- Triage and manage tickets within Jira, ensuring issues are resolved or escalated promptly
- Administrate cloud applications and access controls, ensuring people have the right access at the right time
- Utilize Jamf and Intune to maintain and update our macOS, Windows, and iOS devices
- Stay current on the latest technology trends and developments
- Travel occasionally to other pharmacy facilities for deployments, support, and inventory, with biannual travel to Ro HQ
- Participate in on-call rotation
What You'll Bring to the Team:
- 3 - 6 years of experience in IT operations or support
- Ability to prioritize tasks and communicate issues proactively
- Exceptional communication and interpersonal skills
- Strong organizational and project management skills
- Understanding and troubleshooting of OSI model concepts (including layer 8!)
- Process development and application of best practices
- A desire for continuous improvement and development
We've Got You Covered:
- Full medical, dental, and vision insurance + OneMedical membership
- Healthcare and Dependent Care FSA
- 401(k) with company match
- Flexible PTO
- Wellbeing + Learning & Growth reimbursements
- Paid parental leave + Fertility benefits
- Pet insurance
- Student loan refinancing
- Virtual resources for mindfulness, counseling, and fitness
What the Team is Saying
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What We Do
Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 98% of primary care deserts.
Why Work With Us
Ro is powering quality care at scale. The Ro Operating System (ro.OS) vertically integrates the core parts of healthcare, bringing together nationwide telehealth, lab, and pharmacy services on one platform. The result? ro.OS makes it easier for patients to access and providers to deliver high-quality care – millions of times over.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ro’ers in the tri-state area join their colleagues in the NY Hub twice a week for in-person collaboration.
