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Ro's mission is to help patients achieve their health goals by delivering the easiest, most effective care possible.
The Role
Oversee daily pharmacy fulfillment operations, manage a team of pharmacy technicians, ensure compliance, and support efficient workflows and quality care.
Summary Generated by Built In
Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients, including one in every county in the United States, and in 98% of primary care deserts.
Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50.
As the Lead Fulfillment Technician, you will help oversee the daily operations of our pharmacy fulfillment team. This role is responsible for managing a team of pharmacy technicians, providing hands-on leadership through training, coaching, and performance oversight to ensure consistent adherence to operational standards and procedures.
You will support the accurate and timely fulfillment of prescription and non-prescription medications, while fostering a work culture centered on quality, safety, and efficiency. A key aspect of this role includes working directly with pharmacy automation equipment to streamline fulfillment operations and ensure optimal system performance. With a mindset rooted in continuous improvement, you will collaborate with pharmacy leadership to identify and implement enhancements to workflows and systems. The Lead Fulfillment Technician also plays a key role in compliance adherence and maintaining readiness for inspections. This position is essential to the success of our fulfillment operation and to delivering a seamless, high-quality experience for our patients.
This posting is for our location in Romeoville, Illinois. This hire is for a full time role.
What You'll Do:
- Lead and mentor a team of pharmacy technicians by providing hands-on coaching, real-time feedback, and performance support to foster a high-performing team culture
- Oversee technician onboarding, training, and ongoing skills development to ensure compliance with SOPs and operational excellence
- Support scheduling and staffing needs to ensure appropriate shift coverage and workflow continuity
- Ensure pharmacy fulfillment workflows—including picking, packing, and shipping—are executed accurately, efficiently, and in accordance with established timelines
- Act as the primary point of contact for daily operational issues on the floor, escalating concerns to pharmacy leadership as appropriate
- Collaborate closely with pharmacists and cross-functional teams including operations, care, and product to resolve order and shipping issues promptly
- Operate and troubleshoot pharmacy automation equipment, ensuring it functions properly to support order volume
- Monitor quality, safety, and regulatory compliance throughout the fulfillment process, and drive adherence to all applicable standards and procedures
- Contribute to a culture of continuous improvement by participating in workflow evaluations and helping implement operational enhancements
- Maintain a clean, organized, and inspection-ready workspace aligned with company policies and regulatory expectations
- Flexibly support fulfillment operations by assisting with order processing and technician duties as needed to meet volume demands
- Support additional operational tasks and responsibilities as assigned by pharmacy leadership
What You'll Bring to the Team:
- Active and unrestricted Illinois Pharmacy Technician Certification (CPhT)
- High school diploma or equivalent required
- Minimum of 2 years of pharmacy technician experience, with prior leadership or supervisory experience strongly preferred
- Proven leadership skills with the ability to motivate, guide, and support a team in a fast-paced fulfillment environment
- Empathy, patience, and professionalism in interactions with both patients and team members
- Strong critical thinking and decision-making abilities, especially when navigating high-pressure or time-sensitive situations
- Excellent organizational skills and a sharp attention to detail to ensure order accuracy and compliance
- Comfort working with pharmacy automation equipment and technology-driven workflows
- A proactive, improvement-oriented mindset and the ability to contribute to cross-functional problem-solving
- Excellent verbal and written communication skills, and a collaborative spirit that thrives in cross-functional environments
Schedule & Availability:
- While we strive to maintain consistent schedules, flexibility is required, as your scheduled workdays may occasionally shift to help cover holidays, team PTO, or other staffing needs
- Advanced notice of at least two weeks will be provided for any changes to the regular schedule
- Please note that shift structures may be adjusted in the future based on evolving business needs
We've Got You Covered:
- Full medical, dental, and vision insurance + OneMedical membership
- Healthcare and Dependent Care FSA
- 401(k) with company match
- Flexible PTO
- Wellbeing + Learning & Growth reimbursements
- Paid parental leave + Fertility benefits
- Pet insurance
- Student loan refinancing
- Virtual resources for mindfulness, counseling, and fitness
The base salary for new hires in this position is $56,500, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills, and experience. These considerations may cause your compensation to vary.
At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.
See our California Privacy Policy here.
Top Skills
Pharmacy Automation Equipment
What the Team is Saying
Kim
General Manager
Rachel
Director, Product Design
Andres
Senior Director, Corporate Quality
Ross
Director, Strategy and Operations
Kerry
Associate Director, Care Delivery Quality and Safety
Jay
Senior Director, Growth, Ro Body and Performance Marketing
Zach
CEO and Co-Founder
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The Company
What We Do
Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 98% of primary care deserts.
Why Work With Us
Ro is powering quality care at scale. The Ro Operating System (ro.OS) vertically integrates the core parts of healthcare, bringing together nationwide telehealth, lab, and pharmacy services on one platform. The result? ro.OS makes it easier for patients to access and providers to deliver high-quality care – millions of times over.
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Ro Teams
Ro Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ro’ers in the tri-state area join their colleagues in the NY Hub twice a week for in-person collaboration.
Typical time on-site:
2 days a week
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