At Milestone Systems we put people first in everything we do – from the way we treat each other and our communities, through the way we develop and sell our products.
Impact & Purpose
Ready to make an impact? As part of a growing IT Operations team, you'll take ownership of patch management, security remediation, and risk mitigation - the frontline work that keeps our environment secure and our business protected. You'll operate within a highly automated, well-orchestrated model, where your judgment and follow-through matter just as much as the tools doing the heavy lifting.
Location
We are looking for a Junior IT Operations Supporter, based in Sofia, Bulgaria (hybrid mode of working).
Role Summary
The Junior IT Operations Supporter plays a key role in maintaining the organization's security posture through proactive patch management, security remediation, and risk mitigation activities. This position combines hands-on technical execution with adherence to defined, automated processes to ensure consistent, reliable operations coverage.
What You Will Do:
- Execute and monitor patch management activities across systems and infrastructure, following defined schedules and escalation procedures
- Support security remediation efforts by identifying, tracking, and resolving vulnerabilities in line with established SLAs
- Contribute to risk mitigation activities, helping to reduce exposure and strengthen the organization's overall security posture
- Operate within highly automated workflows, monitoring automated processes (e.g., patching pipelines, alert-triggered remediation scripts) and intervening when manual action is required
- Follow defined escalation paths and controls, ensuring issues are routed correctly and resolved within agreed timeframes
- Participate in the on-call rotation to provide coverage outside standard business hours when required
- Document actions taken, especially where automation has run, so that team members and stakeholders can clearly see what has already beenattempted before further escalation
- Champion continuous improvement by identifying gaps, conducting process reviews, and implementing enhancements that strengthen stability and reduce recurring incidents
What You Bring to The Team:
- Final year in university or completed bachelor's degree in Computer Science, Information Technology, or a related field
- Minimum of 1 year of experience in IT Operations, System Administration, or Vulnerability Management
- Experience with SCCM, Intune, Jamf, or similar tools for managing and maintaining servers and end-user devices
- Familiarity with MS Defender
- Fluent English
- Excellent communication and analytical skills
How You Will Make a Difference:
- Persuasive and able to guide teams toward best practices.
- Structured, organized, and consistently well‑prepared.
- Proactive problem‑solver
- Resilient and calm under pressure, especially during incidents.
About the Team
You’ll become part of a team dedicated to operational excellence and continuous improvement. The IT Operations team works on the front line of critical events, while partnering with IT colleagues across departments to strengthen processes and prevent disruptions. We take pride in learning from every incident, improving together, and driving IT maturity across the organization.
How We Support You:
- Individual development plans aligned with your career goals
- Access to training, learning resources, and certifications
- Flexible working arrangements
- Supportive leadership and regular feedback
- Opportunities for cross-functional and cross-regional collaboration
- Social activities and spaces to connect with colleagues
What We Offer:
- Hybrid-friendly/flexible way of working
- 25 days’ vacation
- Employer covered luxury health and dental packages
- Transportation benefits
- Compliments gift card
- Food vouchers
- Multisport card covered by the employer
- Employee Assistance Program
Excited to join a team that values people and innovation? Hit the Apply button and submit your CV in English today. If you have any workplace awards/ certificates, make sure to include them.
About Us
Milestone Systems is a leading provider of data-driven video technology software. Our portfolio includes XProtect video management software, Arcules video surveillance as a service, and BriefCam analytics. We amplify what organizations of any size can see, do, and achieve with video. Guided by our People First mindset—freedom, inclusion, and togetherness—we always consider our employees, partners, and communities in everything we do.
Skills Required
- Final year in university or completed bachelor's degree in Computer Science, Information Technology, or a related field
- Minimum of 1 year of experience in IT Operations, System Administration, or Vulnerability Management
- Experience with SCCM, Intune, Jamf, or similar tools for managing servers and end-user devices
- Familiarity with MS Defender
- Fluent English
- Excellent communication and analytical skills
- Willingness to participate in an on-call rotation
What the Team is Saying
Milestone Systems Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is considered robust, with the employer paying about 90% of medical, dental, and vision premiums, plus employer‑paid disability/life insurance, EAP access, and HSA/FSA options.
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Retirement Support — The 401(k) program provides a 100% employer match up to 6% with immediate vesting, with safe‑harbor language and auto‑enrollment noted in U.S. materials.
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Leave & Time Off Breadth — U.S. policies include around 20 vacation days per year, 10 paid sick days, 12 paid holidays, and a paid volunteer day, alongside paid parental leave options.
Milestone Systems Insights
What We Do
At Milestone System we are dedicated to making the world see. As a leading provider of data-driven video technology software, we empower people, businesses, and societies with innovative solutions that enhance security, efficiency, and insight.
Why Work With Us
We’re proud to foster a working environment that supports well-being and growth opportunities. At the organizational level, we celebrate our team members and value their personal expertise. Everyone has access to personal growth programs and health initiatives, along with the freedom to govern their work-life balance.
Gallery
Milestone Systems Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
If you live within a reasonable distance of our Lake Oswego, OR office, this will be hybrid with 3 days in the office.
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