Milestone Systems Offices

Provides technical support for Milestone video management software through phone, email, and chat. Responsibilities include troubleshooting installations, configurations, networking, databases, storage, and integrations; documenting cases; communicating status updates; escalating complex issues; and maintaining strong customer and partner experiences. The role requires familiarity with Windows Server, Active Directory, IIS, PowerShell or Linux, IPv4 networking, SQL Server, and enterprise storage technologies.

Manage and expand Milestone’s reseller and distributor network across Central Eastern Europe and Israel. Responsibilities include partner onboarding, relationship development, sales calls, online demos and webinars, distributor collaboration, event representation, opportunity tracking in Salesforce, and regional travel. The role focuses on channel sales growth, partner enablement, customer engagement, and increasing adoption of Milestone’s security technology solutions.

Lead design, governance, and optimization of Milestone's global partner programs across distributors, resellers, and system integrators. Manage program lifecycle, operational processes, partner onboarding, incentives, MDF, compliance, and team execution. Measure program performance, drive improvements with cross-functional partners, and present recommendations to senior leadership to grow channel revenue and partner adoption.