Milestone Systems Offices

Lead qualitative and mixed-method research to influence product and business decisions. Build continuous discovery, journey mapping, and service design practices; mentor researchers; translate operational data into insights; partner with product, design, engineering, and GTM teams; run workshops and service blueprinting; responsibly augment research with AI.

Manage and develop reseller channel partners across western Canada to grow software and hardware sales for Milestone products. Provide onboarding, daily live web demos, webinars, partner calls, sales forecasting, and document activities in Salesforce. Collaborate with field sales and partners, travel quarterly, and execute partner development initiatives to increase active sellers and revenue.

The Sales Support Representative manages renewals, supports partners, and ensures timely sales assistance, contributing to customer loyalty and retention.