Milestone Systems Offices

Provide frontline technical support to Milestone business partners through phone, chat, and web channels. Troubleshoot product, operating system, networking, storage, and database issues; resolve cases or escalate them to the Backline team. The role requires multilingual communication in English and Italian, French, or German, collaboration with internal teams, adherence to KPIs and SLAs, and strong customer-service skills.

Develops and manages reseller and solution partners across an assigned region to increase software and hardware sales. Responsibilities include partner onboarding, product demonstrations, webinars, sales calls, opportunity tracking in Salesforce, forecasting, and collaboration with field sales teams. The role is remote from São Paulo, Brazil, requires quarterly regional travel, and requires fluency in English, Spanish, and Portuguese.

Leads Milestone’s Asia sales organization, owning regional revenue growth, commercial strategy, sales execution, channel relationships, customer engagement, forecasting, and organizational performance. Builds and develops geographically dispersed sales teams, strengthens pipeline and CRM discipline, drives value-based and multi-product selling, and represents Asia within global commercial strategy. The role requires extensive enterprise technology sales leadership, executive relationship management, knowledge of Asian markets, and regular international travel.