monday.com is seeking IT Support to join our global IT team. In this role, you will support 900+ internal users, respond to all Help Desk tickets in a dynamic environment, and handle various IT-related tasks. Responsibilities include maintaining an active inventory of all IT assets, onboarding new users, and utilizing the latest technology for device management services. You will be involved in all aspects of configuration, control, maintenance, troubleshooting, and monitoring of IT assets.
Main Responsibilities:
Provide Tier 1 support to monday.com employees, both locally in Tel Aviv and across 3,000+ users worldwide, via the ticketing system. Troubleshoot hardware and software (Apple & Microsoft) issues both on-site and remotely.
Staff the Service Center for front-line, in-person support 2–3 full days a week (can be intense), with a minimum requirement of 4 days per week in the office.
Manage the IT aspects of the employee lifecycle, including onboarding setup (workstation installation and equipment provisioning) and offboarding procedures.
Configure, install, and maintain office equipment, such as laptops, printers, monitors, peripherals, and support A/V conferencing for meetings and company events.
Provide basic network assistance, including LAN, Wireless, and VPN support.
Must-Have Requirements:
Approximately 2 years of IT helpdesk/support experience, with hands-on responsibility for at least 200+ users (the environment you'll join supports 3,000+ users globally).
Fluent English or very high proficiency, both written and verbal.
Able to work 4 days a week in the office (one day from home).
Strong hands-on troubleshooting skills for hardware and software; Mac OS experience is a strong advantage.
Experience with G-Suite, Microsoft 365, and Okta.
Customer-service orientation, strong communication skills, and proven ability to work under pressure.
Excellent analytical, problem-solving, and multitasking skills.
Nice-to-Have:
Experience with JAMF.
Experience with video-conferencing systems and devices such as Zoom, Neat, Crestron, and Poly.
Preference for cloud-environment experience over heavy on-premises or legacy tooling.
Skills Required
- Approximately 2 years of IT helpdesk/support experience with hands-on responsibility for 200+ users
- Provide Tier 1 support and troubleshoot hardware and software (Apple and Microsoft) for local and global users
- Fluent English, both written and verbal
- Able to work a minimum of 4 days per week in the office (one day remote) and staff the Service Center 2-3 full days weekly
- Experience with G-Suite, Microsoft 365, and Okta
- Strong hands-on troubleshooting, analytical, problem-solving, multitasking skills, and customer-service orientation with strong communication
- Maintain active IT asset inventory and manage onboarding setup, equipment provisioning, and offboarding procedures
- Experience with JAMF
- Experience with video-conferencing systems/devices (Zoom, Neat, Crestron, Poly)
- Preference for cloud-environment experience over heavy on-premises or legacy tooling
What the Team is Saying
monday.com Compensation & Benefits Highlights
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Retirement Support — A 401(k) with a guaranteed 3% company contribution regardless of employee deferral, plus equity eligibility and an ESPP, strengthens long‑term financial security. This flat contribution adds predictable value alongside stock programs.
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Parental & Family Support — Up to 13 weeks fully paid parental leave for all caregivers, adoption assistance, and an onsite mother’s room indicate robust family support. Access to fertility support is also described.
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Wellbeing & Lifestyle Benefits — Day‑to‑day perks include free in‑office breakfast, a monthly meal stipend around $300, a commuter stipend around $130, snacks, and a monthly wellness stipend, alongside 12 EAP sessions. These allowances complement medical, dental, vision, life, and disability insurance.
monday.com Insights
What We Do
At monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B in ARR, 250,000+ customers, and a global team, we’re serious about building a product people love to use and giving our employees the same ownership and flexibility to shape the way the world works.
Why Work With Us
At monday.com we believe in transparency, accountability, and impact. Together, those values have lent themselves to create a strong culture of professional and creative autonomy where every team member is encouraged to share ideas and help bring them to life!
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
monday.com embraces a flexible work environment with our hybrid model!
