Octus
Octus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have come to rely on Octus to make better, faster, and more confident decisions in pace with the fast-moving credit markets.
For more information, visit: https://octus.com/
Working at Octus
Octus hires growth-minded innovators and trailblazers across the globe to drive our business and culture. Our core values – Action Oriented, Customer First Mindset, Effective Team Players, and Driven to Excel – define an organizational ethos that’s as high-performing as it is human. Among other perks, Octus employees enjoy competitive health benefits, matched 401k and pension plans, PTO, generous parental leave, gym subsidies, educational reimbursements for career development, recognition programs, and much more.
Role
Octus is looking for an IT Support Engineer (Fixed Term) to join our global IT team.
This is the bridge role between frontline support and engineering. You own the escalations nobody else can crack, and you fix the root cause so the ticket never comes back. Half the job is people: 900 colleagues across four regions who need their technology to just work. The other half is engineering: automating the setup, tightening our Intune and Jamf baselines and turning repeat tickets into permanent solutions.
You will not be handling password resets all day. You will not be architecting the global stack either. You sit in the middle, resolving hard problems and building the automation that keeps them solved.
What you will doEscalations and end-user support- Serve as the on-site technical owner for our Islamabad office, keeping the network, conference rooms, endpoint fleet and new hire setups running day to day, and escalating anything structural to Global IT.
- Own tier 2 and tier 3 escalations across macOS and Windows, from device and peripheral failures to identity and application issues.
- Troubleshoot escalated problems in Microsoft 365 (including Intune and Defender), Google Workspace, Zoom, Slack and the wider corporate application stack.
- Document every interaction, diagnostic path and resolution in Jira so the next person moves faster than you did.
- Spot the patterns in your ticket queue and propose the fix that removes the category of issue, not just the instance.
- Manage and improve our Microsoft Intune environment for Windows and our Jamf Pro environment for macOS.
- Improve and automate device provisioning, configuration and deployment for laptops, peripherals and mobile devices.
- Deploy and validate software updates and patches on a predictable cadence.
- Raise the stability, performance and security posture of our end-user computing environments through incremental hardening.
- Administer user accounts and access permissions in Okta and connected back-office applications.
- Support and improve automated joiner, mover and leaver workflows so onboarding and offboarding run clean and on time.
- Apply least privilege as the default and flag access patterns that drift from it.
- Write and maintain end-user knowledge base articles that people actually use.
- Keep infrastructure documentation current, including diagrams, configurations and runbooks.
- Contribute to IT projects that make our infrastructure more resilient and less dependent on manual intervention.
- Pilot new tools and services, including AI assistants, and make the case for what earns a place in our stack.
- 3 or more years in IT support or IT engineering, with meaningful time spent on escalations rather than tier 1 queues.
- Strong hands-on troubleshooting across macOS and Windows, covering operating systems, hardware and peripherals.
- Working administration experience with Microsoft 365 (Intune and Defender), Google Workspace and Jamf Pro.
- Experience with Okta or a comparable identity provider, including user lifecycle and access management.
- Solid grasp of core networking concepts: TCP/IP, DNS, DHCP and VPN.
- Comfort with a ticketing system, preferably Jira, and the instinct to mine it for trends.
- Scripting ability in at least one of PowerShell, Bash, Python or AppleScript, enough to automate a repetitive task end to end.
- Exceptional customer service, attention to detail and clear written and verbal communication.
- The judgment to work independently across time zones, set your own priorities and know when to escalate.
- Cisco Meraki networking experience, including switching, wireless and firewall configuration.
- Experience with Atlassian tooling beyond Jira Service Management.
- Hands-on use of AI tools such as Claude, ChatGPT, Gemini or Copilot in a support or automation context.
- Exposure to supporting a distributed global workforce.
This is a fixed-term role for six (6) months. Any extension or conversion to a permanent position will depend on business needs and performance, and is not guaranteed.
Equal Employment Opportunity
Octus is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other legally protected status. We strive to create an inclusive and diverse work environment where all individuals are valued, respected, and treated fairly. We believe that diversity enriches our workplace and enhances our ability to innovate and succeed.
Skills Required
- At least 3 years of experience in IT support or IT engineering, including significant escalation support beyond tier 1 queues.
- Hands-on troubleshooting experience across macOS and Windows operating systems, hardware, and peripherals.
- Administration experience with Microsoft 365, including Intune and Defender.
- Administration experience with Google Workspace and Jamf Pro.
- Experience with Okta or a comparable identity provider, including user lifecycle and access management.
- Understanding of TCP/IP, DNS, DHCP, and VPN networking concepts.
- Experience using a ticketing system, preferably Jira, and analyzing tickets for trends.
- Scripting ability in PowerShell, Bash, Python, or AppleScript sufficient to automate repetitive tasks.
- Exceptional customer service, attention to detail, and written and verbal communication skills.
- Ability to work independently across time zones, prioritize work, and determine when to escalate.
- Cisco Meraki networking experience with switching, wireless, and firewall configuration.
- Experience with Atlassian tools beyond Jira Service Management.
- Experience using AI tools such as Claude, ChatGPT, Gemini, or Copilot for support or automation.
- Experience supporting a distributed global workforce.
Octus Compensation & Benefits Highlights
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Healthcare Strength — Medical, dental, and vision insurance are explicitly listed on the careers page, and third‑party benefits profiles add details like FSA availability and wellness perks. This indicates a comprehensive core health offering rather than bare‑minimum coverage.
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Retirement Support — A 401(k) plan is advertised, with independent listings reporting employer matching (e.g., 50% up to a $3,500 cap) and mentions of pension plans in some postings. These features point to meaningful long‑term financial support.
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Leave & Time Off Breadth — Paid vacation, sick leave, and parental leave are highlighted, with external sources citing 15–20 PTO days, 48 paid sick hours, and parental leave up to 10 weeks for primary caregivers and 2 weeks for secondary. This breadth suggests time‑off policies that extend beyond basic minimums.
Octus Insights
What We Do
Octus, was founded in 2013 with a simple conviction: credit decisions deserve clarity, not chaos. Markets were fragmented. Intelligence was gated. Data lived in silos. Professionals were forced to stitch together incomplete pictures while the clock kept running. We built Octus to change that. Octus is the essential credit platform that tracks the entire credit lifecycle. From origination and underwriting to secondary trading, refinancing, distress and restructuring, we follow every development across leveraged loans, high-yield bonds, private credit and special situations. We structure millions of documents, surface risks, benchmark performance and deliver expert reporting and analysis in real time. What began as a newsroom fused with legal and financial expertise has evolved into a unified ecosystem. Octus brings together proprietary data, expert-driven intelligence and integrated workflow tools so credit professionals can analyze situations, uncover opportunities, manage portfolios, execute trades and stay compliant without ever leaving the platform. Insight and action finally live in one place. Today, nearly 40,000 professionals across the world’s leading banks, asset managers, CLO managers, law firms and advisors rely on Octus to move smarter and faster. They turn to us for breadth, depth and rigor forged over more than a decade, and for the speed, integration and precision that define the future of credit workflow. Our mission is direct and ambitious: end fragmentation, collapse the distance between intelligence and execution, and transform insight into impact. Because in credit, clarity isn’t just an advantage. It’s everything. Octus: Where credit becomes clear.
Why Work With Us
Octus is where real experts work together to cut through chaos and build clarity in credit. You feel your impact here. What you create shapes real decisions in the market. The problems matter. The people are sharp. If you want work that counts, this is the place.
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Octus Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Reorg has adopted a hybrid working policy. For non-remote employees located within a reasonable commuting distance to one of our offices, the requirement is to work from the office at least 2 days per week.
