Octus
Octus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have come to rely on Octus to make better, faster, and more confident decisions in pace with the fast-moving credit markets.
For more information, visit: https://octus.com/
Working at Octus
Octus hires growth-minded innovators and trailblazers across the globe to drive our business and culture. Our core values – Action Oriented, Customer First Mindset, Effective Team Players, and Driven to Excel – define an organizational ethos that’s as high-performing as it is human. Among other perks, Octus employees enjoy competitive health benefits, matched 401k and pension plans, PTO, generous parental leave, gym subsidies, educational reimbursements for career development, recognition programs, and much more.
Role
As a Customer Support Specialist, you will be responsible for providing exceptional service to our clients via email, phone, and chat. You will serve as the primary point of contact for account permissioning requests, inquiries, complaints, and technical support issues. You will be expected to provide timely and accurate responses to customer inquiries and work closely with other departments within the company to ensure customer satisfaction.
We are a small but growing team with ambitious and energetic individuals. The team has very a pro-active, can-do approach to work, and we expect any new joiner to have the same energy.
The Customer Support team regularly works in collaboration with other teams such as Tech, Product Operations, Customer Success, Account Management and Data. You will get a lot of exposure and insight into how the company functions on a day-to-day basis.
Responsibilities:
- The person hired for this role will be responsible for providing support to our client for our Private Platform offerings.
- Respond to customer inquiries via email and phone in a professional and timely manner.
- Ensure customer satisfaction by providing prompt and accurate responses to customer inquiries and complaints.
- The expectations from the incumbent will include managing tight deadlines, fast turnaround on requests and high stakeholder engagement.
- Provide technical support to customers with regards to our products and services.
- Perform and respond to regular audits based on internal reporting for data maintenance.
- Maintain accurate and up-to-date customer information in our database.
- Perform other related duties as assigned.
Requirements:
- Bachelor's degree in Business, Finance, Marketing, or a related field.
- At least 2 years of experience in customer operations or a related field.
- Basic knowledge of financial reporting and strict adherence to data security and information barriers.
- Ability to diagnose complex client issues and suggest actionable workarounds.
- Strong problem-solving skills and ability to multitask in a fast-paced environment.
- Excellent verbal and written communication skills.
- Willingness to work in US hours. (Eastern or Pacific time)
Equal Employment Opportunity
Octus is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other legally protected status. We strive to create an inclusive and diverse work environment where all individuals are valued, respected, and treated fairly. We believe that diversity enriches our workplace and enhances our ability to innovate and succeed.
Skills Required
- Bachelor's degree in Business, Finance, Marketing, or a related field
- At least 2 years of experience in customer operations or a related field
- Basic knowledge of financial reporting
- Strict adherence to data security and information barriers
- Ability to diagnose complex client issues and suggest actionable workarounds
- Strong problem-solving and multitasking skills in a fast-paced environment
- Excellent verbal and written communication skills
- Willingness to work US hours in Eastern or Pacific time zones
What We Do
Octus, was founded in 2013 with a simple conviction: credit decisions deserve clarity, not chaos. Markets were fragmented. Intelligence was gated. Data lived in silos. Professionals were forced to stitch together incomplete pictures while the clock kept running. We built Octus to change that. Octus is the essential credit platform that tracks the entire credit lifecycle. From origination and underwriting to secondary trading, refinancing, distress and restructuring, we follow every development across leveraged loans, high-yield bonds, private credit and special situations. We structure millions of documents, surface risks, benchmark performance and deliver expert reporting and analysis in real time. What began as a newsroom fused with legal and financial expertise has evolved into a unified ecosystem. Octus brings together proprietary data, expert-driven intelligence and integrated workflow tools so credit professionals can analyze situations, uncover opportunities, manage portfolios, execute trades and stay compliant without ever leaving the platform. Insight and action finally live in one place. Today, nearly 40,000 professionals across the world’s leading banks, asset managers, CLO managers, law firms and advisors rely on Octus to move smarter and faster. They turn to us for breadth, depth and rigor forged over more than a decade, and for the speed, integration and precision that define the future of credit workflow. Our mission is direct and ambitious: end fragmentation, collapse the distance between intelligence and execution, and transform insight into impact. Because in credit, clarity isn’t just an advantage. It’s everything. Octus: Where credit becomes clear.
Why Work With Us
Octus is where real experts work together to cut through chaos and build clarity in credit. You feel your impact here. What you create shapes real decisions in the market. The problems matter. The people are sharp. If you want work that counts, this is the place.
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Octus Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Reorg has adopted a hybrid working policy. For non-remote employees located within a reasonable commuting distance to one of our offices, the requirement is to work from the office at least 2 days per week.
