Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members.
We’re looking for a hands-on, solutions-oriented IT Support Analyst to join our team in Mexico City. You’ll be the first point of contact for technical support across Slack, email, and Jira, resolving hardware, software, and access issues while keeping teams productive and connected. You’ll manage device onboarding, user access (Okta), and ticket workflows, while maintaining documentation and improving processes. This role also supports day-to-day office operations—partnering with People Ops and vendors to ensure a smooth, well-run workplace experience.
Daily Adventures & Responsibilities- Provide onsite support for hardware, software, and connectivity issues
- Manage device onboarding and offboarding using MDM tools (e.g., Kandji) and Apple Business Manager
- Administer Okta for user lifecycle management and group configurations
- Support and troubleshoot core SaaS tools including Google Workspace, Slack, Zoom, Notion, and Jira ITSM
- Maintain IT documentation and manage hardware inventory
- Triage incoming IT tickets, escalate network issues with WeWork, and contribute to internal tooling improvements
- Coordinate IT onboarding for new hires, including laptops and access setup
- Support internal events, team activities, and onsite visits as needed. Monitor and troubleshoot office network connectivity
- 2+ years of hands-on experience managing employee onboarding and offboarding across hardware and systems, while independently supporting onsite IT operations.
- Familiarity with tools such as Okta, Google Workspace, Slack, Zoom, Notion, and ticketing systems (or similar)
- Strong track record of ticket resolution and appropriate escalation
- Detail-oriented with experience maintaining documentation and tracking inventory
- Willingness to support broader office operations, including packages, seating, and People team needs
- Fluent in English and Spanish (written and verbal)
- Experience with Kandji, Apple Business Manager, and/or Okta administration
- Experience managing IT hardware inventory and asset logistics
- Background in hybrid IT and facilities or office operations roles
- Experience coordinating with external vendors such as WeWork
- Proactive mindset with a track record of improving processes, creating documentation, or automating tasks
Apollo.io is an AI-native company built on a culture of continuous improvement. We’re on the front lines of driving productivity for our customers—and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here.
Why You’ll Love Working at ApolloAt Apollo, we’re driven by a shared mission: to help our customers unlock their full revenue potential. That’s why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead.
We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core—we’re all for one, meaning you’ll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins.
If you’re looking for a place where your work matters, where you can push boundaries, and where your career can thrive—Apollo is the place for you.
Learn more here!
Skills Required
- 2+ years of hands-on experience in IT operations
- Familiarity with Okta, Google Workspace, Slack, Zoom, Notion
- Strong track record of ticket resolution
- Detail-oriented experience in documentation and inventory tracking
- Fluent in English and Spanish
What the Team is Saying
Apollo.io Compensation & Benefits Highlights
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Leave & Time Off Breadth — Remote-first roles pair with a flexible/unlimited PTO policy and paid holidays in many postings. This structure supports time away without strict accrual limits.
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Healthcare Strength — Global medical, dental, and vision coverage is available (including the U.S., Canada, and India), alongside mental-health and coaching support. This breadth of coverage compares well to many growth-stage SaaS peers.
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Equity Value & Accessibility — Company equity and performance bonuses are consistently included as core components of total rewards. These elements provide upside beyond base pay across many roles.
Apollo.io Insights
What We Do
Apollo is a $1.6B AI-powered sales platform that helps revenue teams find and engage leads, automate outreach, manage deals, and enrich data — all in one place. Known for its industry-leading B2B database of more than 210 million contacts and 35 million companies, Apollo’s end-to-end platform helps businesses of all sizes unlock their full market potential with unparalleled precision and ease. Trusted by 500,000+ companies, including Autodesk, Cyera, and DocuSign, Apollo is building the number one go-to-market platform to make the sales process intelligent, turnkey, and accessible for all. Visit [apollo.io](http://apollo.io/) to learn more.
Why Work With Us
Apollo is building the #1 AI-powered go-to-market platform, trusted by 500,000+ companies. We move fast, invest in our people, and promote from within. You'll work on meaningful problems with a curious, driven team that values ownership, growth, and impact. Join us and help shape the future of sales.
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Apollo.io Teams
Apollo.io Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We offer both remote and in-person roles, so you can work from home or from one of our growing office hubs.
